Bulb Energy Reviews: Give your feedback on the energy supplier

Telegraph_Sam

I can well believe that judging from the accent. But then when the discussions threatened to get more serious I got switched to "her manager" who sounded like he was from Bulb and condoned what was going on (and the ducking out of quoting unit rates). All told sounds like a dodgy operation organizationally.

Capyboppy

After the recent electricity rise and what appears to be their customer services going downhill, I am thinking of going to Octopus or other suitable supplier. We get the Warm Home discount though and I seem to recall there can be issues if you don't switch by a certain date such as the money going to the previous supplier and not the new one.

bristolleedsfan

Capyboppy said:

After the recent electricity rise and what appears to be their customer services going downhill, I am thinking of going to Octopus or other suitable supplier. We get the Warm Home discount though and I seem to recall there can be issues if you don't switch by a certain date such as the money going to the previous supplier and not the new one.

https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit

https://www.gov.uk/the-warm-home-discount-scheme/low-income

Capyboppy

bristolleedsfan said:

Capyboppy said:

After the recent electricity rise and what appears to be their customer services going downhill, I am thinking of going to Octopus or other suitable supplier. We get the Warm Home discount though and I seem to recall there can be issues if you don't switch by a certain date such as the money going to the previous supplier and not the new one.

https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit

https://www.gov.uk/the-warm-home-discount-scheme/low-income

So it is as I thought. Anything after July 5th will go to the existing supplier. We are in the core group. I thought it was about now. The only way round it I guess is to phone the relevant dept up to explain who I have moved to. 

bristolleedsfan

Capyboppy said:

bristolleedsfan said:

Capyboppy said:

After the recent electricity rise and what appears to be their customer services going downhill, I am thinking of going to Octopus or other suitable supplier. We get the Warm Home discount though and I seem to recall there can be issues if you don't switch by a certain date such as the money going to the previous supplier and not the new one.

https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit

https://www.gov.uk/the-warm-home-discount-scheme/low-income

So it is as I thought. Anything after July 5th will go to the existing supplier. We are in the core group. I thought it was about now. The only way round it I guess is to phone the relevant dept up to explain who I have moved to. 

https://www.ofgem.gov.uk/publications-and-updates/faqs-warm-home-discount-scheme

Core Group

If you were with a participating supplier on the qualifying date of 7 July 2019 and you were eligible under the Core Group element, the supplier you were with will be instructed to pay you. We would advise you to contact the supplier you were with on the qualifying date to check they still have your contact details and to ask how and when you will be paid the rebate.

Patr100

Gerry1 said:

Telegraph_Sam said:

I've just had a very unprofessional "sales" call from Bulb

Browntoa said:

Final insult is they have the cheek to keep attempting to ring me to retain me as a customer but I've blocked their number

Block sale calls by registering with the Telephone Preference Service on 0800 398 893.

-TPS  won't stop it if you already consented to certain forms of communication as you are already a customer which you probably agreed to when you originally signed up with them. They have to be able to send you bills etc , but you may be able to opt out of phone calls. Usually boxes you tick/untick when you join online.
You need to review that aspect. 

Capyboppy

bristolleedsfan said:

Capyboppy said:

bristolleedsfan said:

Capyboppy said:

After the recent electricity rise and what appears to be their customer services going downhill, I am thinking of going to Octopus or other suitable supplier. We get the Warm Home discount though and I seem to recall there can be issues if you don't switch by a certain date such as the money going to the previous supplier and not the new one.

https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit

https://www.gov.uk/the-warm-home-discount-scheme/low-income

So it is as I thought. Anything after July 5th will go to the existing supplier. We are in the core group. I thought it was about now. The only way round it I guess is to phone the relevant dept up to explain who I have moved to. 

https://www.ofgem.gov.uk/publications-and-updates/faqs-warm-home-discount-scheme

Core Group

If you were with a participating supplier on the qualifying date of 7 July 2019 and you were eligible under the Core Group element, the supplier you were with will be instructed to pay you. We would advise you to contact the supplier you were with on the qualifying date to check they still have your contact details and to ask how and when you will be paid the rebate.

That would surely be for the last 12 months and not this coming winter of 20/21? For example: I changed to bulb by July of last year and I received my payment in the November. If I changed to Octopus or another provider now ready for this winter, I would probably miss the deadline of July 7th due to the admin in the changeover. Therefore I would probably have to chase Bulb for the money as we would still be registered officially with them. That is why the only way round it is to phone the relevant dept to let them know I have changed and who to so they can check and put the money in our account with the new provider.

Gerry1

Patr100 said:

Gerry1 said:

Telegraph_Sam said:

I've just had a very unprofessional "sales" call from Bulb

Browntoa said:

Final insult is they have the cheek to keep attempting to ring me to retain me as a customer but I've blocked their number

Block sale calls by registering with the Telephone Preference Service on 0800 398 893.

-TPS  won't stop it if you already consented to certain forms of communication as you are already a customer which you probably agreed to when you originally signed up with them. They have to be able to send you bills etc , but you may be able to opt out of phone calls. Usually boxes you tick/untick when you join online.
You need to review that aspect. 

Telegraph Sam appears to be an Octopus customer, so being on the TPS list would block sales calls from Bulb.

Telegraph_Sam

Telegraph Sam is indeed an ex Tonik now Octopus customer.  I have to confess that something perverse in me sometimes just likes to wind these other people up and waste their time. Sorry.

gatita

I have been with BULB for a year now, I got fed up with their prices so I have now changed to AVRO.... fingers crossed!