Bulb Energy Reviews: Give your feedback on the energy supplier

Trace-T

I too moved away from Bulb due to their price increase on electricity (what we use most), was with them almost 3yrs. They produced the finally bill within a couple of weeks and refunded the credit on my account very quickly too. Wouldn't hesitate to go back if their prices are good for me again. Loved their app and one simple tariff.

Dakota_2

You Couldn't make it up! Latest:

My reply:

No the electricity meter is not connected to the network. I had an estimated Electricity bill for April

Latest from Bulb:

I’m the other way round !! Electric smart meter fine but gas smart meter not talking to bulb and stuck on 18 units at their end although I can read it at 330 units.
Can’t get it resolved by them even though tried every month since June 2019.

As you can see I've had a frustrating dialogue with Bulb Customer Help mark 0/10 see me after class!

>
> "Part of this fix involves taking smart meter readings from your meter once per day, as opposed to once per month which we currently do. This doesn't require any extra effort on your end, it means that the usage you see on your account will be more precise in future, and of course should mean that these readings show up on your bill from now on."
>
> This statement is meaningless  as the meter is disconnected from the network. You need to fix the disconnection which is the root cause of the problem.
>>
>> May 5, 15:59 BST

>>
>> Part of this fix involves taking smart meter readings from your meter once per day, as opposed to once per month which we currently do. This doesn't require any extra effort on your end, it means that the usage you see on your account will be more precise in future, and of course should mean that these readings show up on your bill from now on.
>>
>> We don't want to make any changes to the way that we read your meter without your permission. So please let us know if you're happy for us to change this meter reading frequency from monthly readings to daily readings or not.
>> If we don't hear from you in a week we'll assume that you're OK with this change.
>>
>> This is not a full on fix as our smart team are currently looking into this as we speak but this is something that has amended these issues in the past for other members.
>>
>>
>> May 5, 14:43 BST

>>
>> Please could you follow this link and fill in the details of the issue about the IHD?
>>
>> Once you've sent that in we'll try and fix your IHD overnight, so it should start working in 24 hours. If it's still not working in 48 hours then get back in touch.
>>
>> In regards to the actual meter we may have to change the preference of the reads, would you like me to update this to daily reads?
>>
>> So, just to confirm is it the actual SMART Meter or is it the In home display?
>>
>> If it is the in home display then you need to follow the link I attached.
>>
>> If not, please let me know.
>>
>>    
>>
>> Christopher L. (Bulb Help)
>>
>> May 5, 10:35 BST
>>
>> Thanks for getting in touch, and I'm really sorry to hear you're still having issues with your in-home display. Please could you follow this link and fill in the details of the issue?
>>
>> Once you've sent that in we'll try and fix your IHD overnight, so it should start working in 24 hours. If it's still not working in 48 hours then get back in touch.
>>
>> Please let me know if you have any questions.
>>
>> My smart meter keeps disconnecting from the network. Gas may be connected but electricity isn't.

Dakota_2

/rant mode: So what's going on here? To err is human, but for a real cockup you need a computer, a network, and government sponsored greed. Like all big companies Bulb employs untrained people relying on a script, they have no knowledge, a recipe for much customer frustration especially me. As part of an international sucessful systems and networks team (only 10 of us, but with brilliant management), I would just love to get my hands on their control stucture. For a suitably large sum I would come out of retirement /rant mode

alien142

Pulling my hair out at the incompetence of Bulb help! Changed from Scottish power in November nothing's going right. On economy 7 for electricity Bill states 1=day rate 2=night rate no 1=night 2=day on my meter. They asked for pictures of meter readings 8am and 6pm sent those yesterday,today I received email thanking me for my reading and wanting to double my dd. I'm a pensioner on limit income and this is really stressing me out, thought Scottish power were bad enough but this is on a different level!!

Gerry1

alien142 said:

I'm a pensioner on limit income

In which case you probably shouldn't be with Bulb.  They're unlikely to be the cheapest.

All those £50 x 2 referrals and £60 x 2 payments of other companies' exit fees - who do you think foots the bill for all this largesse?

bristolleedsfan

Gerry1 said:

alien142 said:

I'm a pensioner on limit income

All those £50 x 2 referrals and £60 x 2 payments of other companies' exit fees - who do you think foots the bill for all this largesse?

 Year ending March 2019  Loss for financial year .£129,241,596

Browntoa

After multiple customer service problems with them , a refusal to replace a non smart meter that has reached "end of life" but is still working but would give me a smart meter despite me not wanting one  and then no longer being the cheapest I'm going to octopus energy.

Final insult is they have the cheek to keep attempting to ring me to retain me as a customer but I've blocked their number .

Would no longer recommend

Telegraph_Sam

I've just had a very unprofessional "sales" call from Bulb assuring me that they can offer me a better tariff than MSE Octopus - but refusing to put their rates (let alone T's and C's) in an email.  I think that only a mug would follow their invite to "switch" on the basis of such scanty information. They are not alone in adopting this practice but I wonder sometimes why they waste their and my time.

Gerry1

Telegraph_Sam said:

I've just had a very unprofessional "sales" call from Bulb

Browntoa said:

Final insult is they have the cheek to keep attempting to ring me to retain me as a customer but I've blocked their number

Block sale calls by registering with the Telephone Preference Service on 0800 398 893.

MWT

Telegraph_Sam said:

I've just had a very unprofessional "sales" call from Bulb assuring me that they can offer me a better tariff than MSE Octopus - but refusing to put their rates (let alone T's and C's) in an email.

May not even have been Bulb either, as Bulb are one of the suppliers who pay 'referral' fees there are people trying to make money out the referrals by switching others to them.