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Just been sold a used item!

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Comments

  • florry44
    florry44 Posts: 8 Forumite
    Tenth Anniversary First Post Combo Breaker
    just to make it clearer, the shop tag was a plain white one that was attached to the zip with a piece of string, defiantly an after thought.
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    florry44 wrote: »
    just to make it clearer, the shop tag was a plain white one that was attached to the zip with a piece of string, defiantly an after thought.

    Well in that case it is clearer you are still entitled to nothing but a refund.
  • daytona0
    daytona0 Posts: 2,358 Forumite
    Also, a much more unlikely scenario is that the item has been advertised as 'new' in a physical store prior to the online sale...Maybe someone/a kid has left it in there ?
  • RosiPossum
    RosiPossum Posts: 519 Forumite
    florry44 wrote: »
    just to make it clearer, the shop tag was a plain white one that was attached to the zip with a piece of string, defiantly an after thought.

    They were being defiant by adding a label?

    Just tell them you want a new one and send it back!!
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    It could be a mistake or it could be deliberate, I'd have a bit of a moan and try to get some sort of goodwill gesture.
  • The-Truth
    The-Truth Posts: 483 Forumite
    florry44 wrote: »
    I don't claim to know the law here

    I have found a general correlation between people wanting compensation and not knowing the law!
  • AJXX
    AJXX Posts: 847 Forumite
    Send it back for a refund/new one.

    The word "compensation" is thrown around far too much these days, what you've suffered is no more than a mild inconvenience and certainly does not justify any form of compensation what so ever.

    By the sounds of things you haven't even contacted the company yet, therefore how you can spout off about "awful level of service" and "compensation" over a minor mistake is beyond me?
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I believe that the company that sent the secondhand goods might have done it deliberately. If they did why shouldn't the OP be given some discount on a new one to compensate for their inconvenience. If it was a mistake then perhaps the same thing applies but they would then be compensating for their incompetence.
  • firefox1956
    firefox1956 Posts: 1,548 Forumite
    Ask them for a 25% discount or you will be sending it back.
    Good deal for you & a good deal for them
    HTH
  • lush_walrus
    lush_walrus Posts: 1,975 Forumite
    Sounds like someone has returned it after wearing it and the shop didn't realise. Compensation, no. A new one or a discount I am sure they will oblige.
This discussion has been closed.
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