Sold something for peanuts by mistake

Flyonthewall

POPPYOSCAR wrote: »

If this happened to me I would leave you negative feedback unless as I said earlier you came to some arrangement on the price with me.

That's a bit harsh if you know it's a mistake. Personally I just wouldn't leave any feedback. I'd maybe be disappointed if it were something I wanted, but knowing it was stupidly cheap I'd not be surprised if the seller wanted to cancel.

I'd expect an apology and explanation, but I imagine most sellers would just relist at the correct price (mostly out of fear of dealing outside of ebay and/or the hassle of it all or just not knowing the best way of making a deal in such a situation) especially if they were a private seller.

And if I was a buyer and looked at this on your feedback I would not buy from you.

If there were two or more that said that I wouldn't bother. However, for one clear mistake on price it wouldn't put me off. I wouldn't assume the item guaranteed until in my hands, but it wouldn't put me off buying.

soolin wrote: »

I wouldn't go down the lost in Post route, once sellers start lying to buyers they deserve anything they get.

How many threads on here do we get that start 'my item hasn't arrived but it was a real bargain and I think seller didn't post it' and people automatically advise the buyer to neg to warn other buyers that the seller doesn't honour sales?

This.

There's nothing more annoying than waiting and hoping for an item and then realising the seller probably never bothered to send it. That would get a negative from me!

Plus then you have to buy the item again from elsewhere and if it's something you wanted asap then it's even more annoying that they've wasted your time when you could have bought it days ago.

There's no need to lie. I'd much rather a seller be honest with me.

KRDmum

POPPYOSCAR wrote: »

Yes that does make a difference.


I would not neg in those circumstances as a genuine mistake is more believable, but there may be some who do not care and only see it as a bargain lost.


Still a risk you take as if you get a neg there would be nothing you could do about it.

That's good to hear Poppyoscar. I sent them an apologetic email and offered a free postage should they still want to buy this item.

KRDmum

hollydays wrote: »

Chances are it was a savvy buyer, but how sure are you the item was worth more? Be honest or risk filthy feedback.

I'm pretty sure, as I've mentioned above the item is still brand new with tags on it, it is considered to be a decent brand too.
Why would the feedback be filthy?

POPPYOSCAR

KRDmum wrote: »

That's good to hear Poppyoscar. I sent them an apologetic email and offered a free postage should they still want to buy this item.

I hope you get a favourable response.

KRDmum

Flyonthewall wrote: »

I'd expect an apology and explanation, but I imagine most sellers would just relist at the correct price (mostly out of fear of dealing outside of ebay and/or the hassle of it all or just not knowing the best way of making a deal in such a situation) especially if they were a private seller.

There's nothing more annoying than waiting and hoping for an item and then realising the seller probably never bothered to send it. That would get a negative from me!

Plus then you have to buy the item again from elsewhere and if it's something you wanted asap then it's even more annoying that they've wasted your time when you could have bought it days ago.

There's no need to lie. I'd much rather a seller be honest with me.

Thanks Flyonthewall, good to know that not everybody would automatically give you a negative for something like that.
I would rather be honest with a buyer too. Yes, I can see how it might be disappointing for them not to get such a bargain, but how many times have we bid/bought something at a ridiculously low price and thought that there must've been a mistake and half expect a cancellation anyway? I know I have... I have sent an apologetic email to the buyer, explaining the situation and offered them a free P & P as a compensation, should they wish to purchase it a a correct price. From my feedback they will see that i am not some 'dodgy' seller and genuinely do my best for my buyers. Here's hoping they are quite an understanding person.

KRDmum

POPPYOSCAR wrote: »

I hope you get a favourable response.

Thanks Poppyoscar

POPPYOSCAR

Flyonthewall wrote: »

That's a bit harsh if you know it's a mistake. Personally I just wouldn't leave any feedback. I'd maybe be disappointed if it were something I wanted, but knowing it was stupidly cheap I'd not be surprised if the seller wanted to cancel.

I'd expect an apology and explanation, but I imagine most sellers would just relist at the correct price (mostly out of fear of dealing outside of ebay and/or the hassle of it all or just not knowing the best way of making a deal in such a situation) especially if they were a private seller.



If there were two or more that said that I wouldn't bother. However, for one clear mistake on price it wouldn't put me off. I wouldn't assume the item guaranteed until in my hands, but it wouldn't put me off buying.



This.

There's nothing more annoying than waiting and hoping for an item and then realising the seller probably never bothered to send it. That would get a negative from me!

Plus then you have to buy the item again from elsewhere and if it's something you wanted asap then it's even more annoying that they've wasted your time when you could have bought it days ago.

There's no need to lie. I'd much rather a seller be honest with me.

Since I posted that I have found out that it was a BIN so that does make a difference.


If it is an auction however and the seller listed as starting at £4.99 instead of £24.99 and then said it was a mistake, I would think that they were not happy the way the bids went and were reneging on the transaction.


The problem the OP has is that she has no way of knowing how the buyer will take it and I think she was under the impression that once the transaction was cancelled feedback could not be left but it can be.


Hopefully, she will have an understanding buyer in the circumstances.

Flyonthewall

KRDmum wrote: »

Thanks Flyonthewall, good to know that not everybody would automatically give you a negative for something like that.
I would rather be honest with a buyer too. Yes, I can see how it might be disappointing for them not to get such a bargain, but how many times have we bid/bought something at a ridiculously low price and thought that there must've been a mistake and half expect a cancellation anyway? I know I have... I have sent an apologetic email to the buyer, explaining the situation and offered them a free P & P as a compensation, should they wish to purchase it a a correct price. From my feedback they will see that i am not some 'dodgy' seller and genuinely do my best for my buyers. Here's hoping they are quite an understanding person.

I half expect that on a lot I buy, I've bought many bargains lol.

Exactly, they can see you're a good seller and you've offered them a good deal. I hope they're understanding and don't leave you negative!

POPPYOSCAR wrote: »

Since I posted that I have found out that it was a BIN so that does make a difference.

If it is an auction however and the seller listed as starting at £4.99 instead of £24.99 and then said it was a mistake, I would think that they were not happy the way the bids went and were reneging on the transaction.

Same, but to be fair it could be genuine in that case. Clearly a missing number. If started at 99p and then it sold for £4.99 and said mistake that's obviously a lie. If they've got great feedback I still personally l wouldn't leave feedback for 4.99 instead of 24.99, however I would for an obvious lie.

The problem the OP has is that she has no way of knowing how the buyer will take it and I think she was under the impression that once the transaction was cancelled feedback could not be left but it can be.

Hopefully, she will have an understanding buyer in the circumstances.

True. OP is clearly an honest person though and either way is a risk for negative feedback. So better to be honest and sort things now rather than lie and have to wait and drag it all out.

Ting-Tang

Yes I think you've done the right thing by getting in touch with the buyer and being upfront about it. Exactly the same happened to me once and the customer was very understanding about it...hope yours is too!

celestius

ess0two wrote: »

You'll get a defect for being upfront about not getting the price you want,otherwise plenty of stuff get lost in the post,how will that get you a defect?

If an item gets lost in post and the buyer opens INR case on Ebay you get a defect even when you refund.
Personally I would cancel the transaction and take the defect rather than pretending to post.