Avro Energy reviews: Give your feedback

Consumerist

rpb wrote: »

I'm in a similar boat to many earlier forum members, it seems. I've been trying to leave Avro and they are blocking my switch because, they say, my account is in debit. I pay by d/d so they can collect what they want but they aren't doing that. I tried to call them up today and the phone message sais *all* of their phones are down *all* day due to system maintenance, and suggested trying again tomorrow! Absolutely hopeless, and they are crooks for blocking my switch to a cheaper supplier.

If your switch has been blocked due to alleged debt then Avro must notify you in writing of the amount involved and what you should do to correct the matter. This normally involves paying the debt within 30 days whereupon they must allow the switch.

I would suggest you keep records of any loss that may be incurred if the switch is delayed and seek compensation from Avro through a formal complaint.

kt

My dual fuel Avro Tariff was due to expire on 15/03/18. Early February I approached Tonik to switch to their dual fuel which they duly agreed to do. It was then that the problems started. Firstly Avro would not give permission for the change without an email from me which I gave. This put the switch forwards to 19th March. Thinking this had all gone through we paid the direct debit to Tonik for a dual fuel only for Avro to say that they were still holding the gas supply. Having spoken to Tonik and in fact the person that dealt with the transaction she said she had requested both gas and energy. Tonik have now had to give me a refund for the gas and I then heard from Avro that the supply would transfer over on 25th April. I am absolutely disgusted with their time wasting. Unlike other customers we are in credit of over £250. Whilst a bill was due from Avro on 16th March we have still not received one. I wonder if we will ever get our money back. Appalled - don't use them.

Paula52

Have now been with them for 1 year, decided to stay with them for another year, emailed their renewals on 9th April to ask them to switch me to a new tariff (simple and flow), they replied and asked for my up to date meter readings so they could give me an accurate quote on the new tariff, fair enough, they sent me a quote based on estimated readings from 29th March, I emailed back with more up to date readings and asked them to give me an accurate quote as my tariff ends on 28th April, have not heard from them as yet but they have now 're fixed me on a different tariff that is much higher than the one I had requested, am about to email them for the fourth time, tried ringing but can't get below 20 in the queue.

Consumerist

Paula52 wrote: »

. . . but they have now 're fixed me on a different tariff that is much higher than the one I had requested, am about to email them for the fourth time, tried ringing but can't get below 20 in the queue.

If you have a written record of the tariff you applied for then you could start their complaints procedure to get their attention.

Auntie_Sceb

Maybe cheap but that is because they hold your money in credit and dob't process quickly when you leave so gains interest in their account not yours.

Avro don't like you to give monthly readings they prefer 3 monthly so they can hold your money as long as possible if you are in credit. You can request a balance but this takes time and if you are in credit it takes a long time to get money back. Because of this I switched supplier.

I gave final meter readings on 29/1/18. I am still waiting despite numerous emails for nearly £130. I didn't cancel my direct debit as you are advised not to so it is easier to get money owing back so they took an additional payment. I know they have up to 8 weeks to process but this has gone over this.

George_Wilson

I am trying to switch from Avro Energy and was informed by my new supplier that Avro would not let me as I was in debit with them. I sent an email saying that as I pay monthly by direct debit they could take the money from the Bank. No response. A few days later I rang the Support (?) line and was told that there would be a 20 minute wait before someone answered my call.
My next step was to send an email and ask that someone ring me and to sort out the debit. I had an email saying that I owed £47. I tried ringing them again but was told the Support line was closed. So today I rang them again. I was told that there would be a 20 minute wait - which actually turned out to be 35 minutes - and the to my surprise I was informed that the amount I owed was £125!!!
Do not touch this company with a barge pole.

Consumerist

Auntie_Sceb wrote: »

Maybe cheap but that is because they hold your money in credit and dob't process quickly when you leave so gains interest in their account not yours. . .

I have only recently signed up with Avro Energy so I don't know how much of my money they will hold by the end of the contract or for how long but I tend to take a more pragmatic approach to delays in repayment of credit balances.

If Avro Energy can supply my energy at £100 pa cheaper than other suppliers without me being tied in by exit fees then, as far as I am concerned, they can hold on to that £100 for a few months after I have moved on. Had I gone to a more expensive supplier, I would never see that £100 ever again since it would have been spent already on the more expensive fuel supplied.

I know it must be irritating but, in the long run, you will be better off.because they will have to repay the money owed eventually.

Greenmarble007

Based on the recommendation of the Cheap Energy Club over the past week I made several attempts to sign up with Avro energy but their online system didn't recognise my bank sort code as valid. I sent an email with a screen grab of the error message to which they said

Our system sometimes doesn!!!8217;t agree with the IOS format.

You can sign up over the phone, if you wish to call us our phone number is 0330 088 5754 or we can call you, please state your phone number and a preferable time to call

I'm not impressed with this reply as I don't want to sign up over the phone so will be looking elsewhere. Reading posts regarding issues with leaving this company perhaps I have had a lucky escape!

kendizle

I switched the Avro in the past 2 weeks. Gave my energy usage and signed up based on the quote given on their site. A week later I get an email saying they dont believe my gas usage figures and therefore will be putting me onto a higher tariff. My house is one year old I told them and the energy consumption figures I have give you are my actually usage figures and I take a manual reading every month.

They have given me 2 weeks to send them my final bill showing my consumption, despite the fact that they know it can take more than 6-8 weeks to get this information. They even say this on their website.

My argument is they hooked me in with a cheap price based on my actual figures, then want to charge me more. Very misleading and possibly an example of miss-selling.

I guess I will be taking advantage of the no exit fees and moving immediately to one of the other competitors.

Consumerist

kendizle wrote: »

. . . A week later I get an email saying they dont believe my gas usage figures and therefore will be putting me onto a higher tariff. . ..

Are you sure they have changed your tariff or have they just increased your Direct Debit ?