Avro Energy reviews: Give your feedback

Angie68

Hi Despite absolutely no complaint with Avro for a year, I have been trying to leave Avro Energy for 3 months now due to price with no success. They are rejecting my switch each month stating they can reject any switch if account is in debit of over £30, despite me ringing and making payment to clear balance owing of £49 on day of receipt of bill each time and instructing new supplier same day day. I contacted Citizens Advice who stated according to rules if debt is less than 28 days old they should add this to my final bill not just reject - but Avro disagree. As switch takes up to 21 days I am stuck in a loop - also my contract with Avro is now expired and they have me on standard tariff. I am being held to ransom by Avro - beware!!! :eek:

Consumerist

Well, I've taken the plunge with Avro Energy and their Simple and Swift tariff - not yet shown on Cheap Energy Club but £50pa cheaper for me than the Simple and Special (which is shown on CEC) and with no exit fees.

It's disappointing that the cheaper tariff isn't on CEC but that's possibly because it's a recently launched tariff.

Received the Welcome email including tariff details and now just waiting for the switch date.

Fingers crossed all will go smoothly.

philng

We had a smooth start with AVRO all set up stated time & this is with a switch from IRESA. Now to get the credit balance refund from IRESA!

What is even worse on the MSE energy site they are quoting an AVRO tariff at a much higher rate with cashback it seems so they can get commission.

I always thought the MSE site included ALL tariffs.

RenStar

I switched to Avro from PFP energy early in February. The switch process went ok, Avro!!!8217;s communication wasn!!!8217;t great as they never sent me notification to request my opening meter reading. The day before the switch, I rang Avro and asked if they wanted it and the person on the phone took it. The day after the switch completed (I got an email to say this) I then got an email asking for opening meter readings. I ignored it as I!!!8217;d given it on the phone to them.

A few weeks later, I contacted PFP energy to enquire when my final bill would be produced and was told they were still waiting for Avro Energy to provide my opening meter readings and that it can take upto 6 weeks. I rang Avro who told me that they had passed my opening meter readings to the industry regulator. Today is the 6 weeks mark and still no final bill from PfP energy. I wouldn't bother were it not for the fact that I paid both companies 2 DD payments within a few days of each other as Avro take their DD early. Hence, PFP Energy most likely owe us money.

I!!!8217;ve been on the phone to both PFP energy and to Avro this morning. PFP are blaming Avro saying that they must have not passed the meter readings over to the industry regulator and Avro are saying they have done but the industry regulator have not confirmed the opening readings back to them so they deduce they haven!!!8217;t sent them to PFP either. I got the lady at Avro to confirm the opening meter readings I gave them over the phone with me and it matches with the pictures I took so I know they definitely have them. Avro are also not able to generate any bills despite asking for meter readings again from us earlier this month.

Any advice on where to turn to now? I!!!8216;ve been switching suppliers for years and this is the first time I!!!8217;ve come across this issue. Sorry to say that it has put me off big time and would not recommend Avro. They just don!!!8217;t seem interested in dealing with my issue at all.

RenStar

What!!!8217;s with the wierd numbers in my post?! Have tried editing and it!!!8217;s still appearing??

Consumerist

RenStar wrote: »

What!!!8217;s with the wierd numbers in my post?! Have tried editing and it!!!8217;s still appearing??

It looks to be the apostrophe which is causing weird numbers. It could be that you are using some odd text coding (e.g UTF-16 ?) in your posts.

RT1959

When I switched to Avro energy it was incredibly easy, however, switching away is not so easy.
My advice to anyone dealing with Avro is to manage your payments so that they don't owe you any money when you leave. Foolishly I didn't cancel the direct debit and they carried on taking the money. They didn't close the account on the switch date and they have ended up with a few hundred pounds of mine. Thirteen weeks later I still haven't had the refund despite written promises that it would be transferred to my bank within hours.
They are now telling me that they have made a payment, but they cant give me any proof and i don't have the money.
So be prepared when you leave them!!!!!

Consumerist

RT1959 wrote: »

. . . Foolishly I didn't cancel the direct debit. . . So be prepared when you leave them!!!!!

Hi RT1959 and welcome to the forum.

I always cancel energy DDs as soon as the switch for both fuels has been confirmed by the new supplier.

It's beginning to look like Avro Energy, whilst enjoying popularity on their pricing levels, may be heading towards the top of the complaints table.

Thanks, anyway, for the heads up.

Consumerist

RenStar wrote: »

. . . Any advice on where to turn to now? I've been switching suppliers for years and this is the first time I've come across this issue. Sorry to say that it has put me off big time and would not recommend Avro. They just don!!!8217;t seem interested in dealing with my issue at all.

The new supplier is responsible for the switching process.

I'd say your best first move would be to ask Avro Energy to contact the industry regulator to get an update on the progress of the matter. If that fails, you could start Avro Energy's complaints procedure to, hopefully, get them to act.

You can use MSE's <Resolver> to make the complaint and they will keep a record of your emails to build a complaints file to send to the Ombudsman if necessary. Hopefully it won't come to that.

Good luck.

RenStar

Consumerist wrote: »

The new supplier is responsible for the switching process.

I'd say your best first move would be to ask Avro Energy to contact the industry regulator to get an update on the progress of the matter. If that fails, you could start Avro Energy's complaints procedure to, hopefully, get them to act.

You can use MSE's <Resolver> to make the complaint and they will keep a record of your emails to build a complaints file to send to the Ombudsman if necessary. Hopefully it won't come to that.

Good luck.

Thank you. An advisor promised to escalate to their !!!8220;Quality Assurance!!!8221; team (yeah right :rotfl::rotfl:!) to chase the industry regulator and get back to me. Have had nothing from them as expected so I have now lodged a formal complaint. I got an email today to say my complaint has been passed on. They have thier 8 weeks and if they don!!!8217;t pull their finger out willl be referring the matter to the ombudsman. Anyone thinking of switching to Avro, please think twice.