Avro Energy reviews: Give your feedback

NickHo

Joined Avro in late October 2017 via info from the MSE Cheap energy club. All plain sailing and really good website for meter readings and viewing statements, email reminders etc. I'm very happy so far. I was though just a bit concerned after reading an article in the Times money section published on Sat 3/3/18 pp55 & 65 warning about switching to smaller cheap energy suppliers especially those who charge in advance as Avro do in case they are underfunded and not robust enough to withstand wholesale price hikes. The article advises to check them out with Companies House so effectively do a due diligence. Will they go pop like Carillion or Toys are us? I don't want to return to the big six, but is the Times just scaring us or could say Avro go under and leave us migrated somewhere else by the regulator?

holiday_pie

Signed up with Anvro Energy in January 2017.

The switchover process from British Gas went smoothly. I found the monthly fixed tariff amounts high but paid regardless, as this was a change of property.

Moved away from Anvro at the end of the January 2018. I am £200+ in credit and still awaiting payment. I have chased a few times and the last email (22nd February) stated it would take up to 10 days to be returned. Suspect, I will be chasing again and raising a complaint this time.

Holding onto monies in this way has left a bad impression of Anvro and would not consider them again in the future. Based on some other the past comments, they may not be around either.

samop

I'm coming to the end of my first year with Avro and I have no complaints or concerns at all.

According the the Cheap Energy club comparison site if I change to their "Simple and control" tariff I would save £91 a year on my existing deal so I'm going to call them tomorrow...

System

samop wrote: »

I'm coming to the end of my first year with Avro and I have no complaints or concerns at all.

According the the Cheap Energy club comparison site if I change to their "Simple and control" tariff I would save £91 a year on my existing deal so I'm going to call them tomorrow...

Hi - if you are on a fixed tariff then ignore any savings as they are based on Ofgem’s inflated 12 month cost methodology. Use MSE CEC’s ‘this is what you have paid for 12 months on this tariff’ compared to ‘this is what you will pay on these tariffs for the next 12 months’.

Boeingboy

I have had the worst experience with these clowns. They have not responded to any complaints. They threatened my family with cut off for someone elses bill who no longer resided at the address we moved into. Almost no customer service. It's a one man show, small start up by greedy inexperienced 20yr old!! Few staff. Do not expect help or any service and the ENERGY OMBUDSMAN has fined them in our case and the LETTER OF APOLOGY has still to arrive from the failing company. AVOID!!!!

Redked

Had tried to switch to these based on the Cheap Energy Club's comparison. So glad I didn't go ahead after reading this thread.

I applied to switch to Avro. First they emailed after 5 days saying I had an incorrect entry on the electric database and had to contact Ovo (current supplier) to get this changed. This was due to me being on a smart meter and apparently Avro do not recognise these? Did this the same day and let Avro know. Didn't hear anything back. After a week I tried calling them; was on hold for 10 minutes so emailed instead. Got a reply about 2 days later saying the switch could go ahead if Ovo changed the entry by 09/03/18. I assumed they would check this - they didn't. Emailed again on 09/03/18 and they said that Ovo had updated the database but I now had to re apply as they had closed my account and cancelled the switch because of the delay!

Not even bothering. Can't get through by phone, takes ages to answer an email and then they cancelled the switch without letting me know. I did everything they asked, straight away and had no control over being listed incorrectly on the electric database so I shall be looking for somewhere with at least half decent customer service now.

paulh2008

Been with them 12 months now and both joining and tariff switching has been trouble-free. The only thing you have to be aware of is that to switch to a cheaper tariff (which I've done three times) you have to email them. If you try and do it online you end up with two accounts and two direct debits. But even when I did that in error correcting it was very quick and easy.

paulh2008

You can't blame Avro. Blame the Government for problems with smart meters, they left individual companies to come up with their own systems and surprise surprise most are incompatible with each other. And a company is not allowed to take over an account until the national database has been corrected, you will have to take up with them why changing a few characters on a database takes weeks.

Redked

I blame both Ovo and Avro for the smart meter delay. However my complaint was about Avro's total lack of communication whilst this was going on and the fact that even after I had emailed them at every point throughout the problems (think I sent 5 emails and actually got 1 reply) they just cancelled the switch without letting me know. If the switch is delayed because of the smart meter issues why not just extend the time it takes to do this? If they can't extend the switch time to allow for errors, at the very least, they should let the customer know. Glad I didn't get to switch because my opinion of them now is based on their customer service, which has nothing to do with the smart meter. I also tried getting through by phone to sort this out but after 15 minutes on hold I went the email route. No replies to emails, can't get through by phone; I think Avro are to blame for that.

Coastalwatch

Coastalwatch wrote: »

Received an email from Avro on 15th Dec saying that the switch was complete and they would commence supplying energy from the 19th, one day ahead of schedule. The email suggested I log into to my newly opened account and submit meter readings. I phoned to see if that should be that day or on the 19th and was advised that I it could be that day. This I did and was subsequently emailed three days later asking to provide updated readings which I also did. So all progressed on schedule. So far, so good. Thanks Avro.:T

Three months in and all is progressing satisfactorily. I submit meter readings when asked which are used to make up the monthly statement. Even though I am £24 in debit(because I started in the middle of winter) I haven't been asked to increase the DD. I expect I'll be further in debit next month but then gradually peg it back during the summer months. It's early days I know, but so far I'm very happy with our first switch away from the big six!:)