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Avro Energy reviews: Give your feedback
Comments
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youravinalarrrf said:I'm not sure what you're trying to achieve with this line of thinking and you seem to be ignoring the fact that suppliers are obligated to physically read your meters at least once per year.
https://www.ofgem.gov.uk/ofgem-publications/42361/5875-factsheetmeteraccuracy-and-billingdisputes-pdf
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I stand corrected. This is what's currently in Avro's Terms & Conditions re meter reading & safety inspection.15.4 We will try to ensure the We or our Agents take a meter reading at least once every year.
15.5 We will carry out a safety inspection of our Metering Equipment at least once in every two years.
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When I changed tariff recently, I put the readings in on the day I switched, plus the ones that were a day late for the previous month and also the ones at the end of the month.
When I got the bill all three readings showed plus two more that they estimated.0 -
AngelicKaty said:reg091 said:youravinalarrrf said:reg091 said:Another thought on the estimated reading situation and whether they ever recalculate and adjust based on your readings.
The test would be to never submit readings. All bills would be estimated, most likely showing higher usage than actual and your account would build a sizeable debit. If then after, say, ten months you submitted readings would their system recalculate and (probably) reduce that debit, possibly put you in credit?I'm not sure what you're trying to achieve with this line of thinking and you seem to be ignoring the fact that suppliers are obligated to physically read your meters at least once per year. Any estimated readings used by a supplier are worked out using a combination of actual readings you have submitted to them and the historical data held on the central database for your property.If your billing date is the 23rd of each month as you suggested earlier in this thread why are you submitting your meter readings on the 21st when the email reminder arrives? Doing this is causing estimated readings to be used. As I explained earlier in this thread your billing date (23rd of each month) is the correct date for you to submit your readings each month and is the only way to ensure that no estimated readings are used on your account and that you are accurately billed each month.In your situation I wouldn't be wasting my time pondering about stuff like this I would be much more concerned about concentrating on trying to reduce your overall usage/spend on gas and electricity from the extremely high figure of £1800-£2000 per year you stated earlier. I consider my own usage/spend to be high and well above average at around £1150 per year but can put a lot of that down to an inefficient gas boiler which is over 35 years old and still reliably chugging along, multiple fridges/freezers and no LED lighting so there's plenty of room for possible improvement.
My question now that I see what is happening is will their systems/humans ever catch up with the actual usage? My suggestion to not submit readings and see if they catch up when you do submit one was purely to see if they do "catch up" once they have an accurate reading.
You say that they have to read once a year, I didn't know that. But for that to be of any benefit they would have to do it on the correct day or their readings will be ignored like mine are.
My last house but one was a one bed flat in Victorian house, all electric, economy seven, just me living their and elec was approx £700 pa. Next was 3-bed Edwardian semi and yearly usage there was approx £1400. Now in 4 bed detached 1970's house and, as I said, expect to pay approx £2K based on accurate consumption figures for the first year here and the quotes from suppliers for that.
Three person household, extremely energy conscious. LED lights, carefully timed use of heating and hot water, boiler new in 2015 and serviced annually, new fridge. washing machine, drier last year. Energy is expensive!
Hot water is on once a day for two hours, CH on from 5 - 8am and 15:00 - 21:00. Boiler temp is set to about 75%. Stat is set to about 21 but is in the hall which is cold so I am regularly turning it down when the rest of the house has got hot enough. TRV's on most of the rads (none of the upstairs ones are switched on ever).
The washing and drier is probably where most of the elec goes (missus is American so won't contemplate anything so primitive as hanging washing outside!). Annual consumption is E 5478Kwh, G 34,903 Kwh.0 -
reg091 said:AngelicKaty said:reg091 said:youravinalarrrf said:reg091 said:Another thought on the estimated reading situation and whether they ever recalculate and adjust based on your readings.
The test would be to never submit readings. All bills would be estimated, most likely showing higher usage than actual and your account would build a sizeable debit. If then after, say, ten months you submitted readings would their system recalculate and (probably) reduce that debit, possibly put you in credit?I'm not sure what you're trying to achieve with this line of thinking and you seem to be ignoring the fact that suppliers are obligated to physically read your meters at least once per year. Any estimated readings used by a supplier are worked out using a combination of actual readings you have submitted to them and the historical data held on the central database for your property.If your billing date is the 23rd of each month as you suggested earlier in this thread why are you submitting your meter readings on the 21st when the email reminder arrives? Doing this is causing estimated readings to be used. As I explained earlier in this thread your billing date (23rd of each month) is the correct date for you to submit your readings each month and is the only way to ensure that no estimated readings are used on your account and that you are accurately billed each month.In your situation I wouldn't be wasting my time pondering about stuff like this I would be much more concerned about concentrating on trying to reduce your overall usage/spend on gas and electricity from the extremely high figure of £1800-£2000 per year you stated earlier. I consider my own usage/spend to be high and well above average at around £1150 per year but can put a lot of that down to an inefficient gas boiler which is over 35 years old and still reliably chugging along, multiple fridges/freezers and no LED lighting so there's plenty of room for possible improvement.
My question now that I see what is happening is will their systems/humans ever catch up with the actual usage? My suggestion to not submit readings and see if they catch up when you do submit one was purely to see if they do "catch up" once they have an accurate reading.
You say that they have to read once a year, I didn't know that. But for that to be of any benefit they would have to do it on the correct day or their readings will be ignored like mine are.
My last house but one was a one bed flat in Victorian house, all electric, economy seven, just me living their and elec was approx £700 pa. Next was 3-bed Edwardian semi and yearly usage there was approx £1400. Now in 4 bed detached 1970's house and, as I said, expect to pay approx £2K based on accurate consumption figures for the first year here and the quotes from suppliers for that.
Three person household, extremely energy conscious. LED lights, carefully timed use of heating and hot water, boiler new in 2015 and serviced annually, new fridge. washing machine, drier last year. Energy is expensive!
Hot water is on once a day for two hours, CH on from 5 - 8am and 15:00 - 21:00. Boiler temp is set to about 75%. Stat is set to about 21 but is in the hall which is cold so I am regularly turning it down when the rest of the house has got hot enough. TRV's on most of the rads (none of the upstairs ones are switched on ever).
The washing and drier is probably where most of the elec goes (missus is American so won't contemplate anything so primitive as hanging washing outside!). Annual consumption is E 5478Kwh, G 34,903 Kwh.
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reg091 said:AngelicKaty said:reg091 said:youravinalarrrf said:reg091 said:Another thought on the estimated reading situation and whether they ever recalculate and adjust based on your readings.
The test would be to never submit readings. All bills would be estimated, most likely showing higher usage than actual and your account would build a sizeable debit. If then after, say, ten months you submitted readings would their system recalculate and (probably) reduce that debit, possibly put you in credit?I'm not sure what you're trying to achieve with this line of thinking and you seem to be ignoring the fact that suppliers are obligated to physically read your meters at least once per year. Any estimated readings used by a supplier are worked out using a combination of actual readings you have submitted to them and the historical data held on the central database for your property.If your billing date is the 23rd of each month as you suggested earlier in this thread why are you submitting your meter readings on the 21st when the email reminder arrives? Doing this is causing estimated readings to be used. As I explained earlier in this thread your billing date (23rd of each month) is the correct date for you to submit your readings each month and is the only way to ensure that no estimated readings are used on your account and that you are accurately billed each month.In your situation I wouldn't be wasting my time pondering about stuff like this I would be much more concerned about concentrating on trying to reduce your overall usage/spend on gas and electricity from the extremely high figure of £1800-£2000 per year you stated earlier. I consider my own usage/spend to be high and well above average at around £1150 per year but can put a lot of that down to an inefficient gas boiler which is over 35 years old and still reliably chugging along, multiple fridges/freezers and no LED lighting so there's plenty of room for possible improvement.
My question now that I see what is happening is will their systems/humans ever catch up with the actual usage? My suggestion to not submit readings and see if they catch up when you do submit one was purely to see if they do "catch up" once they have an accurate reading.
You say that they have to read once a year, I didn't know that. But for that to be of any benefit they would have to do it on the correct day or their readings will be ignored like mine are.
My last house but one was a one bed flat in Victorian house, all electric, economy seven, just me living their and elec was approx £700 pa. Next was 3-bed Edwardian semi and yearly usage there was approx £1400. Now in 4 bed detached 1970's house and, as I said, expect to pay approx £2K based on accurate consumption figures for the first year here and the quotes from suppliers for that.
Three person household, extremely energy conscious. LED lights, carefully timed use of heating and hot water, boiler new in 2015 and serviced annually, new fridge. washing machine, drier last year. Energy is expensive!
Hot water is on once a day for two hours, CH on from 5 - 8am and 15:00 - 21:00. Boiler temp is set to about 75%. Stat is set to about 21 but is in the hall which is cold so I am regularly turning it down when the rest of the house has got hot enough. TRV's on most of the rads (none of the upstairs ones are switched on ever).
The washing and drier is probably where most of the elec goes (missus is American so won't contemplate anything so primitive as hanging washing outside!). Annual consumption is E 5478Kwh, G 34,903 Kwh.0 -
AngelicKaty said:reg091 said:AngelicKaty said:reg091 said:youravinalarrrf said:reg091 said:Another thought on the estimated reading situation and whether they ever recalculate and adjust based on your readings.
The test would be to never submit readings. All bills would be estimated, most likely showing higher usage than actual and your account would build a sizeable debit. If then after, say, ten months you submitted readings would their system recalculate and (probably) reduce that debit, possibly put you in credit?I'm not sure what you're trying to achieve with this line of thinking and you seem to be ignoring the fact that suppliers are obligated to physically read your meters at least once per year. Any estimated readings used by a supplier are worked out using a combination of actual readings you have submitted to them and the historical data held on the central database for your property.If your billing date is the 23rd of each month as you suggested earlier in this thread why are you submitting your meter readings on the 21st when the email reminder arrives? Doing this is causing estimated readings to be used. As I explained earlier in this thread your billing date (23rd of each month) is the correct date for you to submit your readings each month and is the only way to ensure that no estimated readings are used on your account and that you are accurately billed each month.In your situation I wouldn't be wasting my time pondering about stuff like this I would be much more concerned about concentrating on trying to reduce your overall usage/spend on gas and electricity from the extremely high figure of £1800-£2000 per year you stated earlier. I consider my own usage/spend to be high and well above average at around £1150 per year but can put a lot of that down to an inefficient gas boiler which is over 35 years old and still reliably chugging along, multiple fridges/freezers and no LED lighting so there's plenty of room for possible improvement.
My question now that I see what is happening is will their systems/humans ever catch up with the actual usage? My suggestion to not submit readings and see if they catch up when you do submit one was purely to see if they do "catch up" once they have an accurate reading.
You say that they have to read once a year, I didn't know that. But for that to be of any benefit they would have to do it on the correct day or their readings will be ignored like mine are.
My last house but one was a one bed flat in Victorian house, all electric, economy seven, just me living their and elec was approx £700 pa. Next was 3-bed Edwardian semi and yearly usage there was approx £1400. Now in 4 bed detached 1970's house and, as I said, expect to pay approx £2K based on accurate consumption figures for the first year here and the quotes from suppliers for that.
Three person household, extremely energy conscious. LED lights, carefully timed use of heating and hot water, boiler new in 2015 and serviced annually, new fridge. washing machine, drier last year. Energy is expensive!
Hot water is on once a day for two hours, CH on from 5 - 8am and 15:00 - 21:00. Boiler temp is set to about 75%. Stat is set to about 21 but is in the hall which is cold so I am regularly turning it down when the rest of the house has got hot enough. TRV's on most of the rads (none of the upstairs ones are switched on ever).
The washing and drier is probably where most of the elec goes (missus is American so won't contemplate anything so primitive as hanging washing outside!). Annual consumption is E 5478Kwh, G 34,903 Kwh.). I must admit that I thought cavity wall insulation was debunked long ago and was no longer available. But that could explain why the house takes a long time to warm up. Even with the overnight outside temp being 3 - 5 it takes a long time to get up to a comfortable temp inside. CH comes on at five and when I get up at 6.30 the house will have got up to about 17, and would take until about 9 to get up to a "comfortable" 21/22.
Third occupant is a child so much laundry to be done!
Forgot to mention that we have an open fire in the living room so most evenings the CH stat is dialled down as we don't need the rest of the house heated.
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This could be worth a read https://www.moneysavingexpert.com/utilities/free-cavity-loft-insulation/Turning the room thermostat down by just 1 degree might make a surprising difference to overall gas usage costs and reduce the number of times you find yourself needing to turn it down anyway. If you adjust the TRV's down a bit until a comfortable temperature is maintained in each room that should also reduce costs and stop you having to turn the thermostat down as often. Shaving the odd half hour off the back end of the central heating times could also make a substancial difference and possibly not even be noticed. You may also find that you can shave half an hour off your hot water times or split it to three quarters of an hour twice a day. Try to avoid the hot water and central heating being on at the same times so they don't fight each other for the limited supply of hot water from the boiler. With all these things it's a case of trial and error until you find the happy medium which suits your needs and keeps you comfortable but more importantly keeps your costs down to a minimum.
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Unfortunately a bungalow with all that surface area will always be expensive to heat, it's just a fact of life.
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reg091 said:AngelicKaty said:reg091 said:AngelicKaty said:reg091 said:youravinalarrrf said:reg091 said:Another thought on the estimated reading situation and whether they ever recalculate and adjust based on your readings.
The test would be to never submit readings. All bills would be estimated, most likely showing higher usage than actual and your account would build a sizeable debit. If then after, say, ten months you submitted readings would their system recalculate and (probably) reduce that debit, possibly put you in credit?I'm not sure what you're trying to achieve with this line of thinking and you seem to be ignoring the fact that suppliers are obligated to physically read your meters at least once per year. Any estimated readings used by a supplier are worked out using a combination of actual readings you have submitted to them and the historical data held on the central database for your property.If your billing date is the 23rd of each month as you suggested earlier in this thread why are you submitting your meter readings on the 21st when the email reminder arrives? Doing this is causing estimated readings to be used. As I explained earlier in this thread your billing date (23rd of each month) is the correct date for you to submit your readings each month and is the only way to ensure that no estimated readings are used on your account and that you are accurately billed each month.In your situation I wouldn't be wasting my time pondering about stuff like this I would be much more concerned about concentrating on trying to reduce your overall usage/spend on gas and electricity from the extremely high figure of £1800-£2000 per year you stated earlier. I consider my own usage/spend to be high and well above average at around £1150 per year but can put a lot of that down to an inefficient gas boiler which is over 35 years old and still reliably chugging along, multiple fridges/freezers and no LED lighting so there's plenty of room for possible improvement.
My question now that I see what is happening is will their systems/humans ever catch up with the actual usage? My suggestion to not submit readings and see if they catch up when you do submit one was purely to see if they do "catch up" once they have an accurate reading.
You say that they have to read once a year, I didn't know that. But for that to be of any benefit they would have to do it on the correct day or their readings will be ignored like mine are.
My last house but one was a one bed flat in Victorian house, all electric, economy seven, just me living their and elec was approx £700 pa. Next was 3-bed Edwardian semi and yearly usage there was approx £1400. Now in 4 bed detached 1970's house and, as I said, expect to pay approx £2K based on accurate consumption figures for the first year here and the quotes from suppliers for that.
Three person household, extremely energy conscious. LED lights, carefully timed use of heating and hot water, boiler new in 2015 and serviced annually, new fridge. washing machine, drier last year. Energy is expensive!
Hot water is on once a day for two hours, CH on from 5 - 8am and 15:00 - 21:00. Boiler temp is set to about 75%. Stat is set to about 21 but is in the hall which is cold so I am regularly turning it down when the rest of the house has got hot enough. TRV's on most of the rads (none of the upstairs ones are switched on ever).
The washing and drier is probably where most of the elec goes (missus is American so won't contemplate anything so primitive as hanging washing outside!). Annual consumption is E 5478Kwh, G 34,903 Kwh.). I must admit that I thought cavity wall insulation was debunked long ago and was no longer available. But that could explain why the house takes a long time to warm up. Even with the overnight outside temp being 3 - 5 it takes a long time to get up to a comfortable temp inside. CH comes on at five and when I get up at 6.30 the house will have got up to about 17, and would take until about 9 to get up to a "comfortable" 21/22.
Third occupant is a child so much laundry to be done!
Forgot to mention that we have an open fire in the living room so most evenings the CH stat is dialled down as we don't need the rest of the house heated.)
I don't think grants are available for CW insulation any more unless you're on a low income and in receipt of certain benefits, but from our experience, it's definitely worth the outlay (though, to be fair, it only cost us £169 in 2009 due to grants still being generally available then).
We have a gas fire in the living room, but never use it as we let the CH keep the whole house warm (rad's in spare bedrooms on low, but all others toasty and two of them are in the living room). We also have internal shutters at the windows, but not the entire height of the windows as we wanted easy access to open the top boxes of the double-glazing, so I don't know how much difference they would make. I didn't mention that all our cooking is electric - maybe you have a gas oven and/or hob, which would account for some of the gas consumption difference?
I'd be a bit cheesed off if it took almost 4 hours for the house to get to a comfortable 21 degrees (like most women, I feel the cold). If I come into the house on a cold day when the heating's not on, I still feel immediately a lot warmer. I realise you probably wouldn't achieve quite the same effect or savings as us with your lack of loft insulation, but I still reckon it's worth looking into.0
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