Avro Energy reviews: Give your feedback

cranford

r.jenkins36 I take your point that the MSE tariff has exit fees but no other Avro tariffs do. I think this was down to MSE/Avro offering £30 cash back at the time.
With interest rates of less than 1% I doubt whether the interest loss on my £200 credit reducing over the winter will come to a £1. I accept that if the £200 was needed to pay off a credit card debt then the loss would be a lot more than a £1.

Gerry1

cranford wrote: »

I take your point that the MSE tariff has exit fees but no other Avro tariffs do.

Wrong ! Simple and CTM Exclusive, Simple and GoSwitcher, Simple and eSelect are currently available tariffs that have exit fees of £25 or £30 per fuel.

r.jenkins36

Hi Mr Biggus

I'm beginning to think you make a very sound point and the cynic in me is wondering whether Mr Cranford works for AVRO.

I've learned a valuable lesson though and will do much more research. Sorry Martin Lewis - I am now somewhat suspicious that ‘CheapEnergyClub' is not what I thought!!!

...I also note from my latest CheapEnergyClub comparison that AVRO customer service is not rated as there hasn't been enough feedback. Really?? I seem to be able to find loads of feedback in this forum saying their customer service is rubbish! Is there a private agenda here??????????:mad:

Biggus_Dickus

r.jenkins36 wrote: »

Hi Mr Biggus

I'm beginning to think you make a very sound point and the cynic in me is wondering whether Mr Cranford works for AVRO.

I've learned a valuable lesson though and will do much more research. Sorry Martin Lewis - I am now somewhat suspicious that ‘CheapEnergyClub' is not what I thought!!!

...I also note from my latest CheapEnergyClub comparison that AVRO customer service is not rated as there hasn't been enough feedback. Really?? I seem to be able to find loads of feedback in this forum saying their customer service is rubbish! Is there a private agenda here??????????:mad:

...and the cynic in me is wondering if perhaps the private agenda is “Don’t bite the hand that feeds you!”

Consumerist

Biggus_Dickus wrote: »

...and the cynic in me is wondering if perhaps the private agenda is “Don’t bite the hand that feeds you!”

Where Avro is concerned, I don't think there is a hand to bite - I don't think they pay commission to comparison sites.

It wasn't so long ago that Avro was getting good ratings on MSE because they were very competitive It has since emerged that their customer service left a lot to be desired and MSEers were complaining that Avro was overrated.

I think their MSE ratings counter was reset after the Avro ban on taking-on new customers was lifted.

Biggus_Dickus

Consumerist wrote: »

Where Avro is concerned, I don't think there is a hand to bite - I don't think they pay commission to comparison sites.

It wasn't so long ago that Avro was getting good ratings on MSE because they were very competitive It has since emerged that their customer service left a lot to be desired and MSEers were complaining that Avro was overrated.

I think their MSE ratings counter was reset after the Avro ban on taking-on new customers was lifted.

Martin Lewis himself explains:

"Do we make money from this?"

“Some suppliers pay comparisons and collective schemes, so we give roughly half of this back as cashback - that's £25 for a dual-fuel switch and £12.50 for single fuel.
Much of the rest pays our data & switch suppliers, pays the team who work on this, and hopefully leaves some profit. “


He does say ‘some suppliers’ to be fair, and I’ve no idea whether that includes Avro;...however, if MSE didn’t make any £££’s from Avros “Simple & MSE Collective” tariff it makes their endorsement of said product all the more unfathomable, imho; :doh:

...on the face of it that tariff is a bit of a stinker.

Leear

Gerry1 wrote: »

Wrong ! Simple and CTM Exclusive, Simple and GoSwitcher, Simple and eSelect are currently available tariffs that have exit fees of £25 or £30 per fuel.

I understand that a small fee (as above) may be in place to limit chopping and changing suppliers in and out of Avro as the admin of moving in and out must be a burden to Avro. The fee is small as most others charge more.

However, I wonder if Avro would charge a fee (if in that fee paying contract) if you moved within Avro?

I ask this, as I moved from their Simple and SuperSavvy taffif to their Simple and SuperSave tariff as it’s a lower cost (around £60 pa).
That change, was done by email and confirmed and moved in two working days as a brand now 12 month contract, even though my old contract was only renewed four months before and had 8 months left to run :-):j (and no fees)

Consumerist

Biggus_Dickus wrote: »

. . . He does say ‘some suppliers’ to be fair, and I’ve no idea whether that includes Avro;...however, if MSE didn’t make any £££’s from Avros “Simple & MSE Collective” tariff it makes their endorsement of said product all the more unfathomable, imho; :doh:

I have always assumed, rightly or wrongly, that if you have to go to the supplier's site to apply for a switch then the supplier doesn't pay any commission to MSE (i.e. moneysupermarket) on that tariff.

Biggus_Dickus

Leear wrote: »

I understand that a small fee (as above) may be in place to limit chopping and changing suppliers in and out of Avro as the admin of moving in and out must be a burden to Avro. The fee is small as most others charge more.

However, I wonder if Avro would charge a fee (if in that fee paying contract) if you moved within Avro?

I ask this, as I moved from their Simple and SuperSavvy taffif to their Simple and SuperSave tariff as it’s a lower cost (around £60 pa).
That change, was done by email and confirmed and moved in two working days as a brand now 12 month contract, even though my old contract was only renewed four months before and had 8 months left to run :-):j (and no fees)

I could be wrong (I’ve been wrong before! :doh:) but Avro won’t allow customers to move internally from a tariff that has £60 exit fees to a tariff that has £0 exit fees,...unless said customers pay the £60 exit fee of course.

I doubt even Avro would be so lax as to give their ‘£60 exit fee’ customers such a simple, penalty free route to a new energy supplier.

Some Companies do allow internal ‘penalty free’ switches but it’s always(??) to another tariff that has similar exit fees attached.:(

Biggus_Dickus

Consumerist wrote: »

I have always assumed, rightly or wrongly, that if you have to go to the supplier's site to apply for a switch then the supplier doesn't pay any commission to MSE (i.e. moneysupermarket) on that tariff.

I certainly don’t profess to know how the Energy Suppliers and the various Energy Comparison sites, including MSE-CEC, co-exist when it comes to paying commission/cashback/referral fees etc in relation to Energy products.

However, I certainly do know that a degree of caution should always be adopted when comparison sites, acting as intermediaries, recommend and promote energy products in which they have a vested financial interest,...regardless of how impartial and consumer-friendly said comparison site purports to be.