Hotpoint urgent tumble dryer recall

dnpark38

dnpark38 wrote: »

Modification as just been completed and took 78 mins engineer fitted also a new door lock, very satisfactory job, he gives instruction filter to be cleaned each use and condenser to be cleaned monthly.


I never heard back from Hotpoint on my request to purchase a 7 kg condenser dryer in place of the 8 kg offered in spite of 5 or 6 acknowledgements saying my requests passed to the relevant department.
So will see how long my 9 years old dryer lasts and leave the £99 in the bank a while longer.


Thanks for all your help and hope I have helped you a little.

Just had a message from Hotpoint asking me to phone them to talk about my request for a 7 kg dryer, told them too late as it was made safe this morning.
So will never know if I could have bought a new 7 kg. one.

littlemissad

Just had an email saying that an engineer would be with me in DECEMBER! or I could buy an ugly white one for £99.
Has anyone managed to actually get any decent service our outcome over this?

alhashed

I had an email today with the same offer and to say mine is september to be fixed. Phoned Customer service and pointed out that i have to choose to either use my TD and risk my kids life and my house, not use something that i paid of £200 for in feb 2014 or buy one of the offers. Her response was it was my choice but they say not to leave it unattended. I told her if it's going to catch fire me standing there makes no difference. Advised her that 2 in my hometown had their homes 'destroyed' but she still stuck to the script.

dnpark38

Littlemissad
See my post proceeding yours, the number to ring I was given is 08001510905 to answer my request for a different condenser dryer in place of the £99 one.
Please let us know the outcome so I can know what I might have missed.

AJXX

alhashed wrote: »

I had an email today with the same offer and to say mine is september to be fixed. Phoned Customer service and pointed out that i have to choose to either use my TD and risk my kids life and my house, not use something that i paid of £200 for in feb 2014 or buy one of the offers. Her response was it was my choice but they say not to leave it unattended. I told her if it's going to catch fire me standing there makes no difference. Advised her that 2 in my hometown had their homes 'destroyed' but she still stuck to the script.

She "stuck to the script" because that's all they can do. Imagine how many people ring them daily with the same complaint, what exactly do you want them to do - push you up to the front of the queue because you are somehow more important than the rest of us?

If you don't want to use the machine then don't - you don't need to post all the dramatised fluff about kids and houses burning down etc... It has been said time and time again that the dryers are okay to use provided you're vigilant and regularly clean the filters - if you want to throw a hissy fit and refuse to use it then that's your call but you're only inconveniencing yourself.

A 2 year old dryer which was £200 new is probably worth about 50 quid on a good day - their "offer" of a new machine is actually quite reasonable - especially if you're so concerned about your kids lives and house burning down so I assume you took this?

Zandoni

AJXX wrote: »

She "stuck to the script" because that's all they can do. Imagine how many people ring them daily with the same complaint, what exactly do you want them to do - push you up to the front of the queue because you are somehow more important than the rest of us?

If you don't want to use the machine then don't - you don't need to post all the dramatised fluff about kids and houses burning down etc... It has been said time and time again that the dryers are okay to use provided you're vigilant and regularly clean the filters - if you want to throw a hissy fit and refuse to use it then that's your call but you're only inconveniencing yourself.

A 2 year old dryer which was £200 new is probably worth about 50 quid on a good day - their "offer" of a new machine is actually quite reasonable - especially if you're so concerned about your kids lives and house burning down so I assume you took this?

It's a fact that Hotpoint do push people to the front if they complain hard enough, so I say go for it.

People are genuinely scared that they will have a house fire so they are entitled to throw a hissy fit.

I don't think it's fair for people to have to pay out too much money for a 2 year old drier, they need to create a formula based on the age of the machine.

AJXX

Zandoni wrote: »

It's a fact that Hotpoint do push people to the front if they complain hard enough, so I say go for it.

Yey! More complainers.... just what we need, as if there aren't enough already. Most of them do nothing but clog up Hotpoint customer services and cause delays for everybody else whilst they moan about their own self importance.

I don't think it's fair for people to have to pay out too much money for a 2 year old drier, they need to create a formula based on the age of the machine.

They don't have to pay anything - the repair is free. If they want a replacement machine instead of a repair, why shouldn't they pay for it?.

Zandoni

AJXX wrote: »

Yey! More complainers.... just what we need, as if there aren't enough already. Most of them do nothing but clog up Hotpoint customer services and cause delays for everybody else whilst they moan about their own self importance.



They don't have to pay anything - the repair is free. If they want a replacement machine instead of a repair, why shouldn't they pay for it?.

Hotpoint banged out these dodgy machines for 11 years, they should do all they can to rectify the situation ASAP. You may be happy to wait but many others are not so forgiving.

AJXX

Zandoni wrote: »

they should do all they can to rectify the situation ASAP. You may be happy to wait but many others are not so forgiving.

I'm not happy with the wait and I've said that several times. I'm just being real and understanding the gravity of what they're dealing with at the moment.

It's really easy for us to sit on here and whinge at them and say how terrible they are - but really, from what I've seen/read they appear to be doing everything they can to sort this out quickly.

What annoys me is all the self-entitled moaning serial complainers who seem to do nothing to help the situation. These are the people who seem to enjoy having an argument and sitting on the phone with Hotpoint demanding things that they aren't entitle to or are completely unreasonable. Hotpoint then has to spent time dealing with their nonsense - which then causes delays for the rest of us and is a contributing factor to why there is such a wait time to get through to Hotpoint in the first place - because they're dealing with people moaning at them constantly.

I'd go as far to say that if everyone just shut the hell up and stopped being so outraged for a second, decided if they want a repair or replacement - told hotpoint what they want, without argument, dramatised rubbish or complaint - we'd all end up getting a repair or a replacement MUCH FASTER.

Zandoni

AJXX wrote: »

I'm not happy with the wait and I've said that several times. I'm just being real and understanding the gravity of what they're dealing with at the moment.

It's really easy for us to sit on here and whinge at them and say how terrible they are - but really, from what I've seen/read they appear to be doing everything they can to sort this out quickly.

What annoys me is all the self-entitled moaning serial complainers who seem to do nothing to help the situation. These are the people who seem to enjoy having an argument and sitting on the phone with Hotpoint demanding things that they aren't entitle to or are completely unreasonable. Hotpoint then has to spent time dealing with their nonsense - which then causes delays for the rest of us and is a contributing factor to why there is such a wait time to get through to Hotpoint in the first place - because they're dealing with people moaning at them constantly.

I'd go as far to say that if everyone just shut the hell up and stopped being so outraged for a second, decided if they want a repair or replacement - told hotpoint what they want, without argument, dramatised rubbish or complaint - we'd all end up getting a repair or a replacement MUCH FASTER.

People have every right to complain, Hotpoint have been playing with people's lives for 11 YEARS.