A real work at home job

mondayblues_3

Firstly, that comment was a general statement. I am not being condesending at all.

You clearly like what you do and believe that you do a good job and I am not to question that.

If you would take the time to read my statement, I would have hoped that you would have realised that I was referring to the the failings of the company impacting on customer service not the individuals.

sparklygirl1

Call centre jobs are mostly like this tho, what did you expect to be different?

sparklygirl1

Had problems logging on to this web meeting so had to ring it through and currently listening, well not yet but waiting for others to join.........

WorklessLivemore

oooh I'm getting excited and nervous at the same time now ... just had an email asking what time tomorrow would be good for a phone interview :T

what should I wear, what colour is best, should I make sure i've shaved and done me air .... oh yeah, it's a phone interview, heh!:D:cool:

sparklygirl1

I sky an anologue phone line?

mondayblues_3

sparklygirl1 wrote: »

Call centre jobs are mostly like this tho, what did you expect to be different?

Well I expected to be able to have the opportunity to hear my customer firstly.

I then expected the trainer to be able to deal with a simple fact like training people with the right material.

I expect the common decency to be able to discuss issue and request clarification without being shouted at and ignored.

I expect that a proper trainer would have realised that with all the issues that they were having with their technology, they would have pulled everybody back and said "lets get this sorted" and we can try again when its resolved but no it was - "Just move onto the next call and let another customer call you when we know we cant help them. As long as the clients service standards are being met"

Its not me being unrealistic here, I know that its common practice in call centres to allow new agents out with only basic knowledge but when the first time you can feel and touch the actual upto date system is the very first time you get a call, its like telling someone to drive a car when they have only ever wacthed a dvd on someone doing it.

Oliver27

Jo_Blev wrote: »

Just received the phone call ive been waiting for ive been offered the team manager role for sales working from home............I start my training on the 14th April 7 - 11pm. Im so exicted cant believe it.:D

Well done Jo thats excellent news :j :j

Oliver27

mondayblues wrote: »

Well I expected to be able to have the opportunity to hear my customer firstly.

I then expected the trainer to be able to deal with a simple fact like training people with the right material.

I expect the common decency to be able to discuss issue and request clarification without being shouted at and ignored.

I expect that a proper trainer would have realised that with all the issues that they were having with their technology, they would have pulled everybody back and said "lets get this sorted" and we can try again when its resolved but no it was - "Just move onto the next call and let another customer call you when we know we cant help them. As long as the clients service standards are being met"

Its not me being unrealistic here, I know that its common practice in call centres to allow new agents out with only basic knowledge but when the first time you can feel and touch the actual upto date system is the very first time you get a call, its like telling someone to drive a car when they have only ever wacthed a dvd on someone doing it.

Of course its a shame to read this, and I am sorry it didn't work out for
you.

But the fact is the drop out rate has been very small and the majority of agents are still here from last year, I would advise anybody who is serious about working from home and feels they can do this style of work to apply for the job and try it for yourself.

WorklessLivemore

Oliver27 wrote: »

Of course its a shame to read this, and I am sorry it didn't work out for
you.

But the fact is the drop out rate has been very small and the majority of agents are still here from last year, I would advise anybody who is serious about working from home and feels they can do this style of work to apply for the job and try it for yourself.

Hey Oliver ... just the person!:cool:

Was wondering if you knew if its possible to work around 35-40hrs per week with teletech ... I only ask as I notice they say on the advertisements your required to work 20hrs+ .... just wondering as I'm trying to work out if it's realistic that this could replace a fulltime job!

Thanks!

Mike

sparklygirl1

Just had my telephone interview and it cut off half way. I hope they ring me back........