MSE News: Four million TalkTalk customers to get free upgrade

macman

beardiedog wrote: »

The Chat button seems to be constantly busy on the "free upgrade" page.

I clicked on the Help tab, Contacts, Accounts & Billing, Changing Your Package, and a chat prompt appeared.

The very helpful chap said he'd cancelled my calls boost, however the email said 'Your following boosts have been removed': blank, so it remains to be seen if this has happened or not!

Edit: Just checked and the Anytime Calls Boost upgrade option has now appeared in my account but I'll leave it 24 hours just in case.

To make it clear, you just asked via Chat for the Anytime boost to be removed, and made no reference to the free upgrade process?

Raimonds

trinidadone wrote: »

ok, well here is my costings for your information:

12 months anytime boost - free upgrade
12 months international boost - free
essentials package - £10,00 a month
12 months half price call plan - £5.00
12 months £2.00 off promotional discount

+ value line rental for 12 months

monthly charge - £3.00 a month

Nice package at a very affordable price!

I had a similar one about two years ago, before I wanted to get the best available broadband (fiber came to my town in 2013).

beardiedog

macman wrote: »

To make it clear, you just asked via Chat for the Anytime boost to be removed, and made no reference to the free upgrade process?

Yes, that's correct

beardiedog

Now the heat has died down a little, Talk Talk are breaking their silence and basically saying, and I quote, "If none of the offers appeal then you have a choice to continue as you are, and not make any changes."

macman

beardiedog wrote: »

Now the heat has died down a little, Talk Talk are breaking their silence and basically saying, and I quote, "If none of the offers appeal then you have a choice to continue as you are, and not make any changes."

That's mighty generous of them...

Raimonds

WOW !!!

The My Account service looks like working as it should! Wasn't expecting this to be live again by next Year! Hope, it's all secure and accessible for us "loyal" customers! :j

beardiedog

Yes, at last! Just been to check my boosts are as they should be

jae123

Talk talk are a joke, they said they were going to offer sky sports.
All I got offered was sky boost which is available at £5 a month or a film package which is £2.50 a month. Both for 3 months.

shades1966

this Talk Talk offer is a complete rip off - impossible to log on online or get through on the phone.

babyj3

beardiedog wrote: »

I'm a little wary of cancelling my boost as it's currently half-price, so if I cancel and the free upgrade doesn't show as available then I'm back to paying £7.50 again.

I have free Anytime boost to March16 which was extended in September (when I was notified of price rises and threatened to leave )and contract ending December 16.
I too am wary of cancelling my free boost and not willing to take the chance of not getting the upgrade as I don't trust TT not to remove this offer or just not give it to me for whatever reason, so I am sitting tight until March and will try to renegotiate then as EE offered to pay £100 towards ending my contract if I leave TT early and move to them, it was a bargaining tool before for me, in fact I was all set to move to them before TT made me an offer I could not refuse and if that offer is no longer on the table with all of these free 'offers/upgrades' I think TT will be putting up their prices to recoup some of their losses early next year and once they do I will be able to cancel and leave them or renegotiate a better deal long before my contract ends officially.
So if like me you are wary stick to what you have and renegotiate when you are in a stronger position, you have nothing to lose right now and everything to gain when they put their prices up next time as
I suspect there will be a mass exodus fromTT as any goodwill they still had has been lost over this free upgrade debacle