Asda refused me a refund...

LLM

For a faulty freeview recorder that I purchased no more than 2 weeks ago!

The playback function doesn't work properly so we decided to take it back.

We still had the box, and obviously took the remote controls and other cables that it came with.

I arrived at Asda's customer service desk armed with my receipt and faulty box and explained what was wrong, the customer service person checked the box and said 'Where's the instructions?' to which I replied 'I don't know, sorry' she then proceeded to tell me that they would not be able to give me a refund becasue of this!!!

I explained that I thought I was entiteled to a refund as the product was faulty... She said no! I was quite annoyed by her disgusting attitude to be honest, it was not required, she was really abrupt with me.

In the end, I asked her to give me my item back and told her I would take the issues up with Trading Standards... to which she replied 'Fine, they'll tell you just the same!' :mad:

Today, I contacted Consumer Direct, who told me that Asda were wrong to not take my item back as it is faulty and they should take it back under the 1979 sales of goods act.

Consumer direct were really helpful, so again tonight, I shall be heading to Asda and demanding to speak to the management regarding this and ensure that I do not leave the store until I get a full refund!

sinizterguy

Should have insisted that you want to talk to a manager. And made a point of how rude that person was as well.

custardy

yup as you have found out its a load of tosh.
eg i had 3 fauly sets of head phones from john lewis.(one after the other!) i never kept any of the packaing but JL replaced without query

LLM

Now I am 100% sure of my rights that is what I shall do tonight.

I'm hoping the same woman is on the desk tonight!! :rotfl:

LLM

custardy wrote: »

yup as you have found out its a load of tosh.
eg i had 3 fauly sets of head phones from john lewis.(one after the other!) i never kept any of the packaing but JL replaced without query

Asda's attitude was really poor, I am looking forward to going in tonight and getting my money back.

I am also going to write to their head office to tell them about the poor service!

uktim29

I thought you weren't automatically intitled to a refund but a repair or replacement.

LLM

uktim29 wrote: »

I thought you weren't automatically intitled to a refund but a repair or replacement.

According to consumer direct I am entitled to a refund?

dangeroussports

sinizterguy wrote: »

Should have insisted that you want to talk to a manager. And made a point of how rude that person was as well.

Tell them that the sales person was rude.
Say 'oooooh howwwwwwww rude ooh ooh ooh, sir, so rude" in that way.

looby75

uktim29 wrote: »

I thought you weren't automatically intitled to a refund but a repair or replacement.

when something has been bought as recently as 2 weeks ago you are entitled to a full refund on a faulty item. The retailer can offer repair or replacement but they can not insist on it.

dangeroussports

But a part of the original packaging was missing an item.

Not sure what Trading standards would say to that in regards to a refund. A swap of the item perhaps, or a repair.

But they could also take off the price of the instructions/manual I guess.

superscaper

uktim29 wrote: »

I thought you weren't automatically intitled to a refund but a repair or replacement.

That only applies after a certain amount of time (in which you are considered to have fully accepted the goods, generally considered a few months), two weeks is well within this and the OP is definitely entitled to a full refund with a rejection of the goods due to an inherent fault.