Asda refused me a refund...

dangeroussports

No. Thats not quite right.

superscaper

dangeroussports wrote: »

But a part of the original packaging was missing an item.

Not sure what Trading standards would say to that in regards to a refund. A swap of the item perhaps, or a repair.

But they could also take off the price of the instructions/manual I guess.

To be honest I'm a bit surprised at how someone could lose the instructions to an item (especially a substantial electrical item) in only two weeks. Things like instructions I usually file away to keep permanently.

superscaper

dangeroussports wrote: »

No. Thats not quite right.

What's wrong with it? I can't correct anything if you just make a general statement.

looby75

Superscraper, don't take the bait

dangeroussports

I know.

ASDA are huge. They could of easily just refunded the item. They dont usually expect the item returned to be in an exactly the same condition.

I once returned an item to Currys without the remote and they gave me a refund. But Im pretty sure they didnt have to, but since it was saturday and the sales person was a tad busy...

uktim29

looby75 wrote: »

when something has been bought as recently as 2 weeks ago you are entitled to a full refund on a faulty item. The retailer can offer repair or replacement but they can not insist on it.

But if it's being returned incomplete then it's a different story?

superscaper

looby75 wrote: »

Superscraper, don't take the bait

Silly me, I'm looking up the info on the DTI, consumerdirect and Guardian Consumer sites and he wants me to defend the veracity of my posts. :rolleyes:
Got to learn not to fall for it.

LLM

It was only minus the instuctions which were printed on an A4 sheet of paper.

The long and short of it is, the item is faulty, instructions or no instructions, it still doesn;t work.

I've not lost the instructions, I just didn;t think at the time i'd be refused a refund due to them not being present.

dangeroussports

You maybe but if you return something incomplete then what?

Could you verify that please.

LLM

Consumer direct were sure that I did not need the instructions in order to gain a full refund on the grounds of faulty goods, I shall update once I have been to Asda