Asda refused me a refund...

dangeroussports

looby75 wrote: »

Superscraper, don't take the bait

loobed75,

You seem petrified. Take your head out of the sand! :beer: :rotfl:

looby75

dangeroussports wrote: »

loobed75,

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Thats a new one, beats the usual variation on loopy or loony

superscaper

uktim29 wrote: »

But if it's being returned incomplete then it's a different story?

It does make it more questionable and I can't find anything specified in SOGA so it is really down to the advice of what consumer direct say in this specific case. It apparently isn't a ringbound glossy manual we're talking about so sounds to me like the ASDA staff were being deliberately obtuse to refuse on those grounds.

superscaper

edit: double post

dangeroussports

And what do they say?

looby75

I would have thought that if the item was faulty then the instructions wouldn't really be an issue as they wouldn't be returning the freeview box back to stock and reselling them. I think the customer service woman was just being pedantic.

sinizterguy

But if the instruction manual was missing, they could refuse the refund on the grounds that it was returned incomplete.

But they should have refunded without creating a big fuss.

custardy

i would say the instructions are like packaging in as much as its a disposable item.
they are not going to resell the item so resaleable condition doesnt apply.

LLM

I spoke to the store manager who agreed I should have been offered a full refund in the first place, she said all that the instructions were not important but they did need the remote and scart to be returned with it.

System

all she had to do was remove the instructions from the replacement not exactly rocket science! i dont shop at asda i find the service/fresh food quality incredible bad.:mad: :mad: :mad: :mad: :mad: