Plusnet are rubbish! Any good alternatives?

mgfvvc

joe134 wrote: »

Are there any good ISP's

Possibly Zen and Andrews and Arnold?

mac.d

jem16 wrote: »

I would agree and PlusNet were like that too.

Main concern would be if it requires BT Openreach to fix some fault as it won't matter then who the provider is. They are all at the mercy of BTOR.

Exactly.

Zen's customer service was great when I was with them, but in the end they couldn't really do anything to fix the issues of slow speeds that were down to BT infrastructure. Despite being a previously happy customer with Zen, the only fix I had was to move to a LLU option, which unfortunately the OP doesn't have.

Swipe

frenchPlonka, are you sure you should be posting on here representing Plusnet with your personal MSE account?

jem16

frenchplonka wrote: »

As most people know we are still one of the best in terms of atual customer support

Not so long ago I would have agreed but not now I'm afraid.

Have you read your own Community forums? Lots of complaints and long standing customers leaving, including at least a couple of your most helpful posters.

The Community forums also used to be the best support I've seen but lately that's even been going downhill.

granted the past 4 months have been not out usual standard I could go into why but I wont all I can say is plans are in place to put this right.

It would have been really helpful to know why because all you seem to be doing at the moment is emulating TalkTalk.

Tickets can always be raised through a member centre.

If you can actually find the link which had all but been removed. Some of the Bright Spark customer posters on the forum actually had to put a link in their signatures just to help other customers find it.

When you do manage to find it and raise a ticket it's taking ages before they are answered. People often end up in the community forum asking someone to please answer their ticket.

Call waiting times this is our fault having grown 25% every year along with some updates etc we dropped the ball in terms of call handling times again this is being rectified.

How long will this take? Call waiting times of 50 plus minutes are totally unacceptable.

woody2234

1 Have you got fibre to your local exchange, yes you have

http://www.telephone-exchange.co.uk/Christow-WWCHRI.html

2 Have you got fibre to your cabinet (BT green box in your street)

3 How far do you live from local exchange ie 1 mile

4 How far do you live from your BT green box ie 500 metres

5 When you go on testmyspeed.net what is your speed ie 1mb upload and 12mb download

6 What speed does your neighbours have

MoneyMate

Useful link

forestlands

I'm with Plusnet too and I agree they are rubbish! Plusnet was acquired by BT in 2006.

Plusnet use traffic prioritisation to maintain a stable service, it says, principle is to prevent a build up of users by delaying useage.

From around 11pm to about 6 am use is a lot faster, then it gets slower and wonder why i ever bothered to change! Customer service is very poor!

techno12

They only use traffic prioritisation on your individual connection - you should always get 'line speed', ie there's no throttling, unless there's an "abnormal load" (I'm not sure how often that kicks in)

I've never noticed any throttling whatsoever on my Plusnet fibre service. It's always, without exception, been 70-78Mbps down and 15-17Mbps up, regardless of the time of day.

I do regular speedtests and have had the service for over 2 years.

Perhaps I'm lucky and my FTTC cabinet isn't over-subscribed, as I'm aware that crosstalk and other issues can occur if too many users are connected.

Super happy, especially as I'm only paying £10 a month for it (plus line rental of course).

Just a flipside to the "Plusnet are rubbish" argument.