Morrison's Holloway mistreating old man

The-Truth

pendragon_arther wrote: »

Yeah, I agree. He should have been stoned to death. That would've taught him.

I'm sure if anyone burgles you then you'll probably add them on Facebook!

hollydays

cc120 wrote: »

He was an elderly man and he could have done himself some serious damage the way they were treating him. Same could be said of a drunken youth. Best to seat both in a chair don't you think?

But as you said he wasn't stable-no that wouldn't have been a good idea.

meer53

You weren't asking questions OP, you were interfering in a situation that was nothing to do with you.

societys_child

cc120 wrote: »

Struggling with a frail old man that could barely keep on his feet. There was enough of them surrounding him for a few of them to answer customers questions. If they didn't want to answer customer questions, and I wasn't the only one, they should have taken him to the back.

So they're struggling with a criminal and you're sticking your nose in where it's not wanted or needed. If it had been the police would you have told them how they should be handling the situation?

wealdroam

For those that missed it, here is the original opening post:

cc120 wrote: »

On 30/9/15 as I was about to leave the store with my shopping, there was a disturbing incident involving an elderly (approx. 70 years old), probably, intoxicated shop lifter, a store detective (woman, approx. 30, brown hair), Darren the store manager, 2 security officers (who seemed quite sympathetic) and another member of staff. I heard a commotion and saw that an elderly man was making a racket at being stopped at the exit of the store. He was man handled back into the store and was being forced to remove all stolen goods from within his clothing in the grocery section, the said staff surrounding him. He was very unsteady on his feet and nearly falling over several times. One of his shoes was nearly off his foot. The store detective told him to sit down on the floor, as he seated himself on the floor he nearly rolled back and hit his head. The member of staff and the store detective were urging him to remove all stolen products (eg packets of biscuits) pointing to bulges within his clothing. He was having great difficulty doing this, nearly falling to either side, or backwards. His change and glasses were falling out of his pocket, and he was complaining that he was unable to reach where they instructed him to. The store detective told him to lie down then, so that he wouldn’t topple over. He did so, but was then having to stretch down his own trousers to pull out some other low price product, his trousers slipping embarrassingly low on his stomach.

I asked the store detective whether Morrison’s would prosecute someone who is so unwell. She repeated ‘unwell?’ I asked the store manager, Darren, if Morrison’s prosecute someone who is so unwell. He replied ‘he’s not unwell he’s drunk’. Darren then stood with his back to me, between myself and the elderly man on the floor still being forced to pull out stolen products, as though to obscure my view of the situation. I asked if he was the store manager, and for his name. I saw on his tab that it was Darren, I asked him to confirm that. He said yes, and asked me in an irritable manner, if I had an issue. At this point I left, with the elderly man still being forced to pull out everything from all pockets, etc.

I called the store on 0207 700 4744, and asked to speak to the manager, Mr Michael Achilleos. Faith asked what the complaint was concerning. I outlined the incident and she said something about mentioning it to him. I don’t know if she meant Mr Achilleos or the store manager, Darren. But she explained that Mr Achilleos will not be available until Wednesday.

Is it not most stores policies to take suspected shop lifters to a back room in order to check for stolen items? He wasn’t resisting emptying his pockets, so I can’t see that he would have resisted being taken to a back room. Had he been taken to the back it would have been unnecessary for the store manager, Darren, to try to obscure my view of the incident in such a rude way.

Seeing an elderly man treated in this shocking way was extremely disturbing and upsetting and my opinion of Morrison’s has diminished considerably.

I wrote to the CEO Mr David Potts
'david.potts-ceo@morrisonsplc.co.uk stating If he check the CCTV which covers the entrance to the grocery section, between the times of 3.50pm to 4.30 pm, he will see the incident for yourself, but received no reply.

daytona0

The funniest thing is that (and maybe I'm going back to the 80s or earlier here) if you take the old man "into the back" for shoplifting then god knows what is going to happen to him!

Probably better for the guy's safety that it all happened at the front of the store where there are witnesses and CCTV cameras.

marliepanda

You wanted him taken out the back so it wasn't in full view of everyone, then complained that a member of staff tried to block your view?

What?

The-Truth

marliepanda wrote: »

You wanted him taken out the back so it wasn't in full view of everyone, then complained that a member of staff tried to block your view?

What?

It was basically a Supermarket bashing thread but completely ill thought out.

pmduk

My sympathies are entirely with the staff for having to deal with a drunken thief in front of a nosy do-gooder with nothing better to do. For all we know they may have this problem with this customer every day of the week.

hollydays

marliepanda wrote: »

You wanted him taken out the back so it wasn't in full view of everyone, then complained that a member of staff tried to block your view?

What?

Poor customer service.
I believe the correct response should have been " Mind you own effing business you nosy ****"
But responding with " Do you have an issue" and blocking the ops view. Shocking.:D:D