Duplicate Statement Charge

eskimosound

tomtontom wrote: »

Aqua charges £12 for going over your limit. The ombudsman agrees this is not excessive.

You'd be far better getting your finances under control than chasing fruitless complaints.

Lolz...... :rotfl:

eskimosound

lee111s wrote: »

I think you'll find it's £30.

Thanks!! You are quite right!!!

agrinnall

From http://www.aquacard.co.uk/privacy-policy/, good luck trying to make sense of it, as zx81 has pointed out it's likely to just be a data dump and not nicely formatted.

Access to your information

Under the Data Protection Act 1998 you have a right to access certain personal records that we hold about you. This is called a data subject access request and you can make a request by writing to aqua Customer Services, PO BOX 173, Sheffield, S98 1JW. A fee is payable.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any data that you think is no longer up to date.
You have a right under the Consumer Credit Act 1974 to request credit reference agencies to provide you with information that they hold about you. A fee is payable.

eskimosound

Has anyone got Aqua Credit Cards email address?

jonesMUFCforever

Their homepage suggests phoning or writing (snail mail) to them, so email may not be an option.

Dobbibill

eskimosound wrote: »

Has anyone got Aqua Credit Cards email address?

In the post above your question.....

agrinnall From http://www.aquacard.co.uk/privacy-policy/, good luck trying to make sense of it, as zx81 has pointed out it's likely to just be a data dump and not nicely formatted.

Access to your information

Under the Data Protection Act 1998 you have a right to access certain personal records that we hold about you. This is called a data subject access request and you can make a request by writing to aqua Customer Services, PO BOX 173, Sheffield, S98 1JW. A fee is payable.

If you are in financial hardship, you are better to seek advice from a debt charity, like Stepchange or National Debtline, as said previously.

They may decide that a credit card is not the right product for you if you are in financial hardship and may close the account too, so be prepared for this [just in case].

HTH

Ben8282

I am just wondering what your basis is for reclaiming these over limit charges. It would appear that you were over your limit so on what grounds do you intend to try to reclaim them?