18866 Users - Read This (merged threads)

Paul_Varjak

Aiadi wrote:

I received this message from ORCHID today:

>Dear Customer
>
>We've had reports this morning that Call18866 are charging 30p per
>minute on calls to UK landline numbers using their cable breakout
>carrier code 08081701701. Customers are requesting advice on how to
>override the V4 routing or update their products to route over Call1899
>instead.

So, was is it still a glitch, or is there more to it than that for Orchid to contact its customers.

Well, I don't suppose Orchid want to receive umpteen phone calls from their customers for 18866's mistake! (I assume Orchid included instructions with the E-Mail on how to get around the problem?

hansi

margaret wrote:

Curry_Queen wrote:

I made a call earlier and have just checked my invoice but it hasn't charged me for the call, just connection.







I still can't access the site. It says that it is down for maintainance. Has anyone else experienced this?
Margaret

No

Ship

No credit to my invoice yet!