Clearscore

Candyapple

FAO Clearscore: Some of my thoughts/opinions below.


In 'Report Overview' section it states the below as well as others:

• You have no County Court Judgements
• You have very few / no accounts in arrears
• Your current Telecoms balance is relatively low

I think the sentence 'You have very few / no accounts in arrears' is incorrect and misleading and should be changed to one or the other depending on the person's circumstances below:

• You have very few accounts in arrears
• You have no accounts in arrears

Also 'Your current Telecoms balance is relatively low' what exactly does this have to do with anything? I don't hold a balance with my mobile bill as it is set to clear monthly by DD. I think this section is irrelevant.



Under 'Account Details' of a credit card, if you are on a 0% deal, I think it should mention that you are on a promotional deal/offer.

Why are some accounts reported differently than others? E.g. credit cards I have one card where it is just green circles and no information, and another where it has the whole shebang of 'Spending, Payment, Balance' with various amounts in each.


You have 3 colours for reporting:
Purple = No spend
Orange = Minimum payment
Red = Missed payment

However, you have no mention of what the colour green is for.


Under section 'Other' my Amex charge card is listed - however it looks like I haven't used the card at all the whole time I have had it. Your colour scheme coding states I have spent 0 every month and my balance is 0 which is incorrect.

molerat

molerat wrote: »

Incorrect report on my Santander CC. It is reporting J,F,M when I did not open the account until May. Equifax has correct dates. Clearscore is reporting my MBNA as missed payment of £25 when that minimum payment was made ! Not really impressed with the (in)accuracy of the information seeing as Equifax has it correct.

I have just realised that on the payments legend the differentiation between the orange/brown and red is not clear so it is in fact showing min payment although what the difference between a small dot and circle is who knows !

ClearScore

Hi Sambuca9,

Our team has been looking into this issue and a member of our help team would have been in touch with you - you should receive a message shortly.

Regards,
Aleksandra from ClearScore

gig11

I have just registered my husband and self on this site. When checking his records I am astounded at the errors. Our payments are made every month by Stepchange yet his 2 defaulted accounts show missed payments and monthly spending on the account. The balance on the summary differs by thousands to the balance shown on the more detailed drop down information ,and the amounts paid are not what they receive. I have rung Sainsburys one of the cards in question ,they were at a loss to understand what was shown and confirmed regular payments on time and no spending . I have also raised queries with Clearscore.

dander

Just signed up with Clearscore -but a bit puzzled by the info there. when I was doing the security questions it mentioned my current account but on getting through to the full data, it says it doesn't have info on a current account for me. Anyone else had that? Seemed odd!

Just editing to remove mention of a loan because I finally found the loan data in "closed accounts".

user1168934

I signed up a couple of days ago. Their UI and report format is very intuitive, found it much more usful than Noddle.

ClearScore

Anna from ClearScore here. Thanks for all your comments. Although we can't delve into the details of individual accounts in a public forum, I wanted to come back to you on some of the more general questions.

Although the way accounts are reported can sometimes seem strange, it's important to remember that we are representing to you the information that a lender will see. If there are mistakes on your report, this highlights one of the reasons why checking your report can be very valuable - as it gives people the chance to identify discrepancies and raise a dispute to get your information correct. This means next time you try to remortgage or take out a credit card you can be confident lenders are seeing an accurate picture.

@CandyApple - on your question about telecoms - I can understand your query. Let me explain why the information is displayed this way. Even though you pay off your telecoms balance monthly, you are briefly in short term debt until it is paid off, albeit only for part of the month. This is the balance we report, along with your payment each month, showing that you have paid it off. This still counts as short-term debt in the eyes of lenders and credit reference agencies.

Also coming back on your question about why some credit card accounts are reported differently to others. This is often down to the fact that some credit card issuers report differing levels of info to the credit reference agency. For some, it is very detailed, whereas others it is quite general and only shows whether you paid on time. I know this is confusing - we agree, there should be a better level of consistency in what issuers report.

And finally on your question about why one card may show up but without the relevant spend and payments information. It's hard to say without checking into your account in detail, however I wonder if it could be that this card is a charge card? If it's a charge card that it is mandatory to pay off each month, the issuer may not report this as a short-term debt to us, so the balance will show as zero each month.

It's worth me adding that we completely agree that the world of credit reporting is confusing, and it's our goal to make this a lot clearer. We're listening to all your feedback and continuously working on improvements and additional features for the site - thanks a lot for helping us with this by taking the time to share your experience.

stclair

On my clearscore it says:

You have exceeded your credit card limit several times in the past year (e.g. £2050 statement on £1500 limit for credit card on 2015-08-03)

That's not true I've never exceed my credit limit. I requested for my credit limited to be reduced from £3000 - £1500 when I had a nil balance and has been for nearly 2 years now.

Could you please explain ?

nidO

For Clearscore: There seems to be an issue with the way your report parses mortgages - I have a mortgage with Nationwide which I product switched at the start of 2014 onto a new fixed rate.

Despite this only ever being 1 mortgage with 1 set of repayments and this showing correctly both on Equifax's direct report and elsewhere (Noddle), the Clearscore website is reporting this as two entirely different mortgages, one with the balance as it was at the beginning of last year prior to its product switch and showing no payments made to it since, and one with the correct current balance and repayments.

This is then impacting the "Long term debt total" figure you're presenting, as it's showing my outstanding mortgage balance for this mortgage as being nearly twice what it really is.

Would this be an issue to raise as a dispute with Equifax (given that their own report does not contain this mistake) or your own website?
If the former, your form for doing so could do with improving as the form asks me to provide as much detail as possible then limits me to 250 characters, barely enough to even summarise the issue, let alone provide details on it. If the latter, I can't find any obvious way to do so.

sambuca9

stclair wrote: »

On my clearscore it says:

You have exceeded your credit card limit several times in the past year (e.g. £2050 statement on £1500 limit for credit card on 2015-08-03)

That's not true I've never exceed my credit limit. I requested for my credit limited to be reduced from £3000 - £1500 when I had a nil balance and has been for nearly 2 years now.

Could you please explain ?

I had the same issue, I reported it and they have responded and said that there was a problem, they have issued a fix and when I logged in today, it is now showing correctly.