M and S voucher with no expiry date

marliepanda

Zandoni wrote: »

All I can tell you is that he would so I'm sure he is thoroughly confident that it would cause any problems. I'm sure it wouldn't look out of place because he has the power to do it.

Well I am suggesting it 100% would look out of place as usually a store manager would have 0% involvement with the day to day customer complaints, and it would not be normal for £16 to be randomly removed from a total.

If a store manager came down and started overriding decisions which matched company policy, what happens is the customer service operatives lose confidence making decisions, as do the section cos, and the section managers.

If you are being overriden when you are correct, you soon stop making decisions yourself which becomes a burden for those higher up and so on.

That is why it is M&S policy for correct decisions to be upheld, even when discretion could possibly be applied.

You also say £16 is a small amount. If this was allowed, what about all the other customers who had expired vouchers and were told 'sorry but no' You make an exception for one customer, you have to make an exception for them all. The vouchers are expired. A week after expiry, sure, a month, maybe. MAYBE even a year to be really generous. 5 years later? Nope.

Zandoni

marliepanda wrote: »

Well I am suggesting it 100% would look out of place as usually a store manager would have 0% involvement with the day to day customer complaints, and it would not be normal for £16 to be randomly removed from a total.

If a store manager came down and started overriding decisions which matched company policy, what happens is the customer service operatives lose confidence making decisions, as do the section cos, and the section managers.

If you are being overriden when you are correct, you soon stop making decisions yourself which becomes a burden for those higher up and so on.

That is why it is M&S policy for correct decisions to be upheld, even when discretion could possibly be applied.

You also say £16 is a small amount. If this was allowed, what about all the other customers who had expired vouchers and were told 'sorry but no' You make an exception for one customer, you have to make an exception for them all. The vouchers are expired. A week after expiry, sure, a month, maybe. MAYBE even a year to be really generous. 5 years later? Nope.

Again all I can tell you is he told me he would do it.

As I recently said its not likely open any flood gates because there's not many left in circulation. Those old vouchers do not have an expiry date on them unlike modern plastic card types

POPPYOSCAR

In my humble opinion vouchers should not have an expiry date anyway.


Business must be raking in a lot of money from this.

The-Truth

POPPYOSCAR wrote: »

In my humble opinion vouchers should not have an expiry date anyway.


Business must be raking in a lot of money from this.

It's probably best they do in case of complications from a company either going bust or getting taken over.

Zandoni

The-Truth wrote: »

It's probably best they do in case of complications from a company either going bust or getting taken over.

Can't see what difference that would make, a company could still go bust if you had a 2 year expiry date.

People lose millions each year with this gift voucher con, I'd urge people to give cash, you can spend that anywhere.

bod1467

Indeed. Sending cash through the post is just as safe as sending gift vouchers ... very rarely are vouchers identified to a specific recipient and ID needed to use them, so if someone intercepted the envelope they could just as easily steal a gift voucher as cash.

custardy

bod1467 wrote: »

Indeed. Sending cash through the post is just as safe as sending gift vouchers ... very rarely are vouchers identified to a specific recipient and ID needed to use them, so if someone intercepted the envelope they could just as easily steal a gift voucher as cash.

Gift vouchers are generally recordable.
I was involved with a postie who was dismissed for stealing a gift voucher. They travelled through to Glasgow to spend the voucher.
Once RM became aware of the reported loss. liasing with the company (Asda) eventually brought about CCTV evidence.

custardy

Zandoni wrote: »

Can't see what difference that would make, a company could still go bust if you had a 2 year expiry date.

People lose millions each year with this gift voucher con, I'd urge people to give cash, you can spend that anywhere.

Gift vouchers are liabilities for the company.
no expiry,unlimited liability @ £x

POPPYOSCAR

Amazon seem to manage with a 10year expiry.


IKEA have no expiry date.

custardy

POPPYOSCAR wrote: »

Amazon seem to manage with a 10year expiry.


IKEA have no expiry date.

Well I suggest you buy from them......
You do know Amazon can close your account including gift balance at any time?