Haggle with Virgin - our new guide

ctbfc

 My contract is up in July. I'm currently paying approx £54 a month for:

M200 Fibre Broadband
Maxit TV

Sky Sports and Cinema Collection

Sky Sports HD Pack

Kids Pick

Which seems like a reasonable deal based on some above?  I was only offered this after actually signing up with another provider, so maybe they waited to see if I was serious about leaving and may have to do that again. The 'full price' is £132 which I'm definitely not paying!

Pound

I was paying £57/month for 50MB + anytime calls. I got this down to £14/month, saving £775 over 18 months. 

I was planning on leaving Virgin so I could get a good new customer offer with other providers, I didn't even intend speaking to retentions. Virgin called in response to receiving an instruction to port my landline number away from them.

justasimpleton

Current bill £57:
Max-IT TV, Talk More Anytime and Gig1 broadband.
£28 rolling credit applied as if broadband speed is switched back over to 500mb or lower I will get max 10mb or no internet at all due to a fault in the local area - rolling credit is due to this.
Contract ends June 17 -- 18th it goes to £95

Rang retentions 16th, can only do the same package for £96.75??
Submitted cancelation.

Call today (17th) - offer same package £79 or Mix-IT + Talk Weekends + 500mb = £46. 
I'm reluctant about the 500mb due to the local area fault.

If I reject the call back, will there be any further callbacks closer to the end date / can i re-accept the offers within the 30day notice period?

naldo58

A nice chat with the 'retentions' team - saying that I could no longer continue paying £60 per month for the M200 broadband + telephone - told them what my budget could stretch to.
Result - a £25 per month reduction for 18 months - win for me.
£450 saving over the new 18 month contract

samal

Hi naldo58
what number did you call please

naldo58

Samal, I used 0345 454 1111 and followed the 'press number' instructions until I got a actual human. Told them I was fed up paying 3 times as much as a new customer, that Sky & Talk-Talk were offering better deals. Stay calm, put your point across have the details for Sky, Talk-Talk etc to hand.
Tell them you're working to a revised budget (cost of living rises etc.)  Stay strong, stick with it, do it with a smile. They don't want to loose you it's their job to persuade you to stay.

Good luck!

PZ19

ctbfc said:

 My contract is up in July. I'm currently paying approx £54 a month for:

M200 Fibre Broadband
Maxit TV

Sky Sports and Cinema Collection

Sky Sports HD Pack

Kids Pick

Which seems like a reasonable deal based on some above?  I was only offered this after actually signing up with another provider, so maybe they waited to see if I was serious about leaving and may have to do that again. The 'full price' is £132 which I'm definitely not paying!

I got that without cinema and kids for 56, they offered 71 today on the callback. Only fiver less than the guy on phone offered when I put cancellation in. 

samal

Thanks naldo58

Will be calling them soon, have been with them for many years

samal

Hi, so I am currently paying £53, been with them for 20+ years (Telewest), comming to end on 7th Aug
M100 Fibre Broadband
Mix TV
Talk More Anytime

Been offered £67 for another 18 months - does not sound a good deal to me
What do you thing?

samal

Hi, question to those who instruction a another company and cancelled when VM retention called

Do you actually sign up to another provider, if so do they charge straight away to only once service starts?
Wondering if there is any cancellation etc. 
thanks