Haggle with Virgin - our new guide

[Deleted User]

buglawton said:

I had found the LL to be supremely useless - you had to go to the phone charger point to check if a call was spam. When making 0800 or free weekend calls the weak rechargeable AAA cells of the cordless handset never seem to last more than 20 mins. And the call log is hard to access with a hard to use address book. My mobile with free UK calls knocks all of that into a cocked hat.

You do realise that your landline had nothing whatever to do with the actual model of telephone you were  choosing to use? 

Virgin didn't provide your landline 'phone, you did!

So how long-lasting the AAA batteries were  had nothing whatever to do with Virgin!

Same with call logs and address book. 

Did you really think your actual landline telephone was part of your landline rental? 

An up-to-date  landline telephone can replicate all of the telephony features of a cellphone  and you can also add  "free" UK calls for a fraction of the cost of a mobile contract. 

  Basically, you just needed to buy a new phone, mate! 

MrN_2

Anyway, going back to the thread topic, has anyone had any recent experience of Virgin Media calling back with offers after they've cancelled?

[Deleted User]

MrN_2 said:

Anyway, going back to the thread topic, has anyone had any recent experience of Virgin Media calling back with offers after they've cancelled?

The call centres are either closed or swamped with calls about  matters other than billing and cancellation. 

So no one will be receiving retention callbacks  at this time. 

KCS1503

How convenient for Virgin Media. There's no way to cancel online so they just carry on taking our money every month!

[Deleted User]

KCS1503 said:

How convenient for Virgin Media. There's no way to cancel online so they just carry on taking our money every month!

How many months do you think that will be?
In the meantime, you continue to receive the service you are paying for. 

This seems fair enough to me. 

 In addition, even if you were able to cancel, where exactly would you take your business? 

The other telcos are similarly uncontactable unless you are a vulnerable customer. 

The lockdown is exactly that unfortunately and no firm  in the country  is carrying on exactly as before.

KCS1503

How about a 4G router like the B525?

[Deleted User]

KCS1503 said:

How about a 4G router like the B525?

I'm not sure what point you are making. However, my original response stands. If you want to cancel and go elsewhere then I'd advise waiting until the call centres fully re-open 

buglawton

Moneyineptitude said:

buglawton said:

I had found the LL to be supremely useless - you had to go to the phone charger point to check if a call was spam. When making 0800 or free weekend calls the weak rechargeable AAA cells of the cordless handset never seem to last more than 20 mins. And the call log is hard to access with a hard to use address book. My mobile with free UK calls knocks all of that into a cocked hat.

You do realise that your landline had nothing whatever to do with the actual model of telephone you were  choosing to use? 

Virgin didn't provide your landline 'phone, you did!

So how long-lasting the AAA batteries were  had nothing whatever to do with Virgin!

Same with call logs and address book. 

Did you really think your actual landline telephone was part of your landline rental? 

An up-to-date  landline telephone can replicate all of the telephony features of a cellphone  and you can also add  "free" UK calls for a fraction of the cost of a mobile contract. 

  Basically, you just needed to buy a new phone, mate! 

I've been through a number of cordless handsets and a modern mobile just leaves them in the dust. Having a cheap unlimited mobile calls deal, and free 0800, just seals the coffin lid on landlines for me.

buglawton

Moneyineptitude said:

MrN_2 said:

Anyway, going back to the thread topic, has anyone had any recent experience of Virgin Media calling back with offers after they've cancelled?

The call centres are either closed or swamped with calls about  matters other than billing and cancellation. 

So no one will be receiving retention callbacks  at this time. 

But very kindly they chose to freeze contract prices on term expiry until their service desks are open again. Not.

MrN_2

Moneyineptitude said:

KCS1503 said:

How convenient for Virgin Media. There's no way to cancel online so they just carry on taking our money every month!

How many months do you think that will be?
In the meantime, you continue to receive the service you are paying for. 

This seems fair enough to me. 

 In addition, even if you were able to cancel, where exactly would you take your business? 

The other telcos are similarly uncontactable unless you are a vulnerable customer. 

The lockdown is exactly that unfortunately and no firm  in the country  is carrying on exactly as before.

Well, it's pretty widely acknowledged that people will renegotiate at the end of their offer term. I think what the poster is saying is, Virgin are benefiting from the situation where people can't do that. So whether it's 'fair' or not isn't really here or there.

I tell you what isn't fair though - this practice of charging a lump sum for a 'package'. It doesn't even break it down into a cost for TV, broadband and phone. Makes it really hard to determine what you should realistically be paying if you want to, say, remove TV.