Our new Sky Haggling guide - please share your feedback

secretmachines

pma13 wrote: »

secretmachines wrote: »

I'm an existing Sky customer, with a package discount applied and looking to upgrade to SkyQ: 2TB box + 2 SkyQ mini boxes.

Has anyone successfully haggled down the one off cost of these?

Via online chat (won't budge) or upgrading myself, the costs are:
2TB box: £65
Mini box 1: £50
Mini box 2: £99

Be great if I could reduce that a bit.[/QUOTE

I've been offered both boxes ie main and mini £65

interesting

- was that mid-contract, or out of contract?
- did you get that offer on the phone, online chat, mysky, etc.?

brewerdave

secretmachines wrote: »

pma13 wrote: »

interesting

- was that mid-contract, or out of contract?
- did you get that offer on the phone, online chat, mysky, etc.?

My s-i-l recently upgraded to Q via phone - he was in the middle of a 50% off period for the whole package on HD+ Box.
They kept his discounts and only charged him £50 for Q Box plus one mini installed. Seems as if they make it up as they go!!:rotfl:

secretmachines

brewerdave wrote: »

secretmachines wrote: »

My s-i-l recently upgraded to Q via phone - he was in the middle of a 50% off period for the whole package on HD+ Box.
They kept his discounts and only charged him £50 for Q Box plus one mini installed. Seems as if they make it up as they go!!:rotfl:

Sounds good! I think calling is the way to go... Those customer service staff usually have more flexibility. I think they also have a small quota of offers they can give each month, once they're gone they're gone, which is why people experience different offers. Will call them and see how we get on!

stocksy6

I've practically given up with the haggling now.

The best they would still offer is £37 for unlimited broadband and downgrading the tv package. So a 20% price increase for a downgraded package. Sky haven't got a clue have they!

Threepints

So, now with 14 days to go to contract end and after the offer on my account page originally giving me 30% off my current £38 pm (the old family bundle with box sets I think), it's now changed to offering the Entertainment package for £15 (normally £20) and Box Sets for £3.50 (normally £5) for 12 months.

From reading many of the previous posts this seems a very poor offer. Is this likely to improve over the next 14 days or is this as good as it gets with Sky nowadays?

tazwhoever

How can I get kids bundle cheaper than £5 pm? I am with Sky at the moment.

Singh23

Anon wrote: »

I received an email last night (service ended last week) which may help someone. I am not looking to go back as I had 75% off and a £100 account credit last year which will be hard to beat this year as it was £14.40 for Box Sets package, HD plus Cinema (before taking off the account credit ).

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Thank you for this! I went on live chat and got offered no discount. Went back on live chat with your information and was allowed to sign up for these prices.

Nabbed Entertainment + HD for £13.50pm (12 months). I've been lapsed for just over 12 months and am using a Sky+HD box. It's a perk that all asian channels are now included!

Noctu

I don't know what's going on with the Sky Messaging/Live Chat service now but I've had a really poor experience this morning.

Out of contract for:
Sky Q box sets, plus Sky mini box
Fibre (40mb)
Line rental with no call package

Current price £90.49.

I think I must have got a new starter as she offered me the following, for 18 months (with entertainment combo plus HD):
£45/month
Then said that was wrong and it was
£50/month
Then said that was wrong and it was
£62/month
Then said that was wrong and it was
£51.99/month
Then said that was wrong and it was
£63/month

... and now she will not budge from £63/month.

I've expressed my dissatisfaction - I've been on the blinking chat thing for over 2 hours. She's just offered me £30 for the inconvenience... I think I will tell her where to stuff it

[Deleted User]

Noctu wrote: »

She's just offered me £30 for the inconvenience... I think I will tell her where to stuff it

Ask her if it's £30 a month for the inconvenience

astreix

I used to have sky enterntainment + hd + kids for a relatively cheap price till Dec 2017 but then they wanted to charge a lot more and I cancelled. It is now 2 months since cancellation and the best I can get is £16 for entertainment / hd / kids on existing hd+ box. Not much offers coming out recently.

Can't get them to sweeten the offer by adding account credit or upgrading to sky q box

Anyone managed to recently get a better price?