Talktalk - many problems

TalkTalk

Hi Valerie,

If you have posted this on the TalkTalk Community this will be handled by the Online Community Department.

Cheers

Mark
Social Customer Care Team

valeriefrog

A quick update: I completed my profile with the relevant information as soon as requested, however I haven't been contacted yet

trinidadone

valeriefrog wrote: »

A quick update: I completed my profile with the relevant information as soon as requested, however I haven't been contacted yet

you will, trust me

valeriefrog

Still no phone call from TT. Of course it has become tougher to contact me now that I am at work again.

valeriefrog

It looks like I will never get any phone call as explicitly mentioned in the mail I received today from TT:


Hi

Thanks for updating your profile, We on the community don't know when you have done this until you tell us by posting, Also we are an online team only so would not have called you, sorry for any confusion.

In relation to your homemove, you say that you processed this via our website, did you go through the Online homemove process in My Account? This would require you to choose a new package and agree to the all options before placing the order, including the terms and conditions therefore its difficult to claim being mis-sold as you would have to agree to each step of the way.

In order to progress this issue, I suggest that you follow our customer complaint code at the bottom of this page and have a complaint escalated to our CEO office.

Apologies for any inconvenience caused




Back to square zero after an awful waste of time and again I was never offered the option to choose a new contract or change packages otherwise I would have changed providers.
Bunch of liars and crooks.

Dragonfly1

valeriefrog wrote: »

It looks like I will never get any phone call as explicitly mentioned in the mail I received today from TT:


Hi

Thanks for updating your profile, We on the community don't know when you have done this until you tell us by posting, Also we are an online team only so would not have called you, sorry for any confusion.

In relation to your homemove, you say that you processed this via our website, did you go through the Online homemove process in My Account? This would require you to choose a new package and agree to the all options before placing the order, including the terms and conditions therefore its difficult to claim being mis-sold as you would have to agree to each step of the way.

In order to progress this issue, I suggest that you follow our customer complaint code at the bottom of this page and have a complaint escalated to our CEO office.

Apologies for any inconvenience caused




Back to square zero after an awful waste of time and again I was never offered the option to choose a new contract or change packages otherwise I would have changed providers.
Bunch of liars and crooks.

Why don't you cancel the new contract as they have increased their prices, thus they are in breach of contract.

valeriefrog

I would oh so like to cancel the new contract, however I do not think that I could use the increase of prices as a reason. I don't even know if there is a breach of contract as I have never agreed to a new contract. Obviously had I been required to choose a new contract as mentioned in their response, I wouldn't have chosen one that doesn't suit me or even better I would have changed providers. I believe that my last option is that letter to the CEO. I will not raise my hopes though. It means that I cannot call my family in France anymore or if I do I need to be ready to pay huge phone bills, and I have to suffer this situation until the end of this new unwanted contract which will be December 2016 or pay a cancelling fee. I can't even start to describe how I feel.

TalkTalk

Hi Valerie,

As the Online Community Execs have offered an escalation to the CEO's office, you don't need to write a letter. Post back on your community thread and the OCE's will pick it up and raise the complaint for you. Once raised a CEO Case manager will contact you within 5 days (allowing them time to investigate) to discuss the complain and resolve the issue for you.

Cheers

Mark
Social Customer Care Team
TalkTalk

valeriefrog

Well, I posted back and as a response to the mis-sold issue that was mentioned in their previous post, I stressed that I had not bought anything since I had not been sold anything by TT.


Following is their answer:


In that case if you feel you have been mis-sold I would advise you to follow our customer complaint code at the bottom of this page in order to have our sales compliance team look into the Homemove order that was processed.


This is ridiculous. I have yet to tell my story to another person of a different team who is going to play me up and send me to another person who is going to be in receipt of my story again...
In the end, they expect that the customer will lose patience or hope or both and will give up. This is disgusting!
At the point I am in I just want to change providers without losing any extra money.