Talktalk - many problems

TalkTalk

Hi Claire,

I'm sorry to hear about the issues you have experienced. As another user has advised, I would recommend you contact us directly, either via the TalkTalk Community, or on Twitter @TalkTalkCare.

One of our Online Community Executives will be able to look into your issue in more depth and advise you further.

Cheers
Mark
Online Community Department
TalkTalk

trinidadone

To access the talktalk community, please click on:

http://community.talktalk.co.uk/

valeriefrog

I wish I were in a powerful position too however I got no answer to my last message that says:


I did notice no small prints however Talktalk asks if the customer wants to upgrade or keep their current services when they use the "move" option of the website. In my case I was totally happy with my initial package that I had chosen years ago, otherwise I would have specified that I wanted to change. The reasons why I am unhappy with this new package that I ended up with is, that having not been informed or notified of the modifications, I carried on calling abroad unaware that it would cost me. How could I have guessed that the calls I made between the date I changed addresses and when I could read my bank statement would be charged? Obviously I am not satisfied with this new package because it does not meet my needs, but at least now that I realized that my international calls are not free any longer I will not call abroad, which is frustrating. Why wasn't I informed? I received no emails and no letter. I had to find out on my own and at my cost.


I do not know what to do now. I thought I'd leave them a bit of time to get back to me but it seems that they are now ignoring me.I read that some providers (EE) pay their new customers breaking fees. Thatwould ideal for me as I want nothing to do with Talktalk anymore.

trinidadone

valeriefrog wrote: »

I wish I were in a powerful position too however I got no answer to my last message that says:


I did notice no small prints however Talktalk asks if the customer wants to upgrade or keep their current services when they use the "move" option of the website. In my case I was totally happy with my initial package that I had chosen years ago, otherwise I would have specified that I wanted to change. The reasons why I am unhappy with this new package that I ended up with is, that having not been informed or notified of the modifications, I carried on calling abroad unaware that it would cost me. How could I have guessed that the calls I made between the date I changed addresses and when I could read my bank statement would be charged? Obviously I am not satisfied with this new package because it does not meet my needs, but at least now that I realized that my international calls are not free any longer I will not call abroad, which is frustrating. Why wasn't I informed? I received no emails and no letter. I had to find out on my own and at my cost.


I do not know what to do now. I thought I'd leave them a bit of time to get back to me but it seems that they are now ignoring me.I read that some providers (EE) pay their new customers breaking fees. Thatwould ideal for me as I want nothing to do with Talktalk anymore.

when did you post this on the forum?

valeriefrog

Monday 24 August.

trinidadone

valeriefrog wrote: »

Monday 24 August.

OK, give it till friday for a response

valeriefrog

I'm sure that I will have been forgotten about by then but, yes I will wait til Friday. Thanks.

trinidadone

valeriefrog wrote: »

I'm sure that I will have been forgotten about by then but, yes I will wait til Friday. Thanks.

no, you will not be forgotton, i am sure you have seen there are hundreds of enquires on the forum. dont bump your message though (add a new message) as this adds your enquire to the bottom of the list again.

fingers cross you will hear from them

valeriefrog

You were absolutely right. I got news!


This is what it says:


Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
Thanks


Can I allow myself a bit of optimism?

trinidadone

valeriefrog wrote: »

You were absolutely right. I got news!


This is what it says:


Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
Thanks


Can I allow myself a bit of optimism?

ok great, thats just to satisfy datat protection, etc.... please add your details asap