Talktalk - many problems

trinidadone

valeriefrog wrote: »

Not much at the point I am! I will try, thanks Trinidad.

Great. if you do dip your toe on the forum, come back and let us know how it goes. the staff on there usually work monday to friday 9 - 5

valeriefrog

Ok so I did dip my toe on the forum and this is the answer I got:

Unfortunately if you were on a package no longer offered by TalkTalk you would be transferred on to one of their current offerings as detailed in the help article "Moving home with Talktalk"
If you had options that you wanted to retain, international calls etc, then the best option would have been to call the home movers team rather than arranging it online.
You could try calling the loyalty team to see if they can offer you a deal to keep you happy but otherwise unfortunately you are stuck with your current contract or expensive early termination charges to cancel.


The question is: How could I have known that I was on a package that no longer existed? I do not work at Talktalk!
So I am back to square 1 with little hope to see this issue resolved. My only hope is that my issues will help others to be more cautious. I now need to find out how much it would cost me to part ways with TT before the end of my 16 month remaining contract.

trinidadone

valeriefrog wrote: »

Ok so I did dip my toe on the forum and this is the answer I got:

Unfortunately if you were on a package no longer offered by TalkTalk you would be transferred on to one of their current offerings as detailed in the help article "Moving home with Talktalk"
If you had options that you wanted to retain, international calls etc, then the best option would have been to call the home movers team rather than arranging it online.
You could try calling the loyalty team to see if they can offer you a deal to keep you happy but otherwise unfortunately you are stuck with your current contract or expensive early termination charges to cancel.


The question is: How could I have known that I was on a package that no longer existed? I do not work at Talktalk!
So I am back to square 1 with little hope to see this issue resolved. My only hope is that my issues will help others to be more cautious. I now need to find out how much it would cost me to part ways with TT before the end of my 16 month remaining contract.

Ok,well firstly, i am glad you did go on the forum. that was a quick response i must admit. why dont you pursue further on the forum with those questions, the staff on the forum are quite senior?

valeriefrog

I am!! I cannot give up without a fight.

trinidadone

valeriefrog wrote: »

I am!! I cannot give up without a fight.

Good you want the following inmind:

1) mix the problem

2) compensation

valeriefrog

More answers from the forum:


Me:Well, the least that one may say is that it was not very helpful as, how could I have known that my package no longer existed? I do not work at Talktalk. Shouldn't providers do their upmost to keep their customers not just informed but also satisfied? What if I had not moved? Would they have changed my contract without notifying me?


Answer: Every provider will issue a new contract when a customer moves, it is standard practice, and I am sure it would have advised this when you submitted the home move online (although it may have been part of the small print).

trinidadone

valeriefrog wrote: »

More answers from the forum:


Me:Well, the least that one may say is that it was not very helpful as, how could I have known that my package no longer existed? I do not work at Talktalk. Shouldn't providers do their upmost to keep their customers not just informed but also satisfied? What if I had not moved? Would they have changed my contract without notifying me?


Answer: Every provider will issue a new contract when a customer moves, it is standard practice, and I am sure it would have advised this when you submitted the home move online (although it may have been part of the small print).

mmmmmmmmmmmmmmmmmm, ok, any update now?

daz278

I am also having problems with talk talk .....ive had no internet for a month ... they have finally accepted its a technical problem originating outside my property. ive kept a written record of all my deallings with them ..... i got Henry on the phone today to confirm im not in contract with them even though they sent me a router to get on the net (whichhasnt worked) with work commitments its difficult to chase up.......but im worried they just tell you what you want to hear on the phone and if i cancel in a couple of weeks.... may try to lumbar me with contract .......BSOD as already advised me on this .... but got a little impatient with me ... that i had not sorted it out yet......believe me im trying thanks anyway for the help

trinidadone

daz278 wrote: »

I am also having problems with talk talk .....ive had no internet for a month ... they have finally accepted its a technical problem originating outside my property. ive kept a written record of all my deallings with them ..... i got Henry on the phone today to confirm im not in contract with them even though they sent me a router to get on the net (whichhasnt worked) with work commitments its difficult to chase up.......but im worried they just tell you what you want to hear on the phone and if i cancel in a couple of weeks.... may try to lumbar me with contract .......BSOD as already advised me on this .... but got a little impatient with me ... that i had not sorted it out yet......believe me im trying thanks anyway for the help

Firstly welcome to Moneysavingexpert.com

Sorry to hear you are having difficulties with talktalk.

You mentioned your no longer in contract with talktalk, which means you are now in a very powerful position. you can either negotiate a new contract, or look for an alternative provider

daz278

Ive been on here a few years ...my other id is daz378 but forgot password and couldnt copy and paste new one to retrieve i.d.... i think the other isp s would struggle to fix problem ...think its sync problem with the exchange