Bank Fraud

Modelbuilder

Earthboy
My bank does not have a 24 hr hotline for fraud.It is not available until 7am
My Bank does not have disabled access but I can reach a cashpoint outside with the help of carers
It clearly hasn't happened to you otherwise I think you would feel very differently

Chino

EarthBoy wrote: »

All banks have a 24 hour no. for reporting lost and stolen cards and fraud etc.

Whilst Barclays and Barclaycard have 24 hour numbers for reporting card loss and card fraud, Barclays' number for reporting general fraud concerns is not a 24 hour number (although it is open 7 am to 11 pm).

http://www.barclays.co.uk/Helpsupport/Contactusaboutfraud/P1242560037908

EarthBoy

Modelbuilder wrote: »

Earthboy
My bank does not have a 24 hr hotline for fraud.It is not available until 7am

Which bank is it?

Modelbuilder wrote: »

My Bank does not have disabled access but I can reach a cashpoint outside with the help of carers

So you can use cash then. So why did you say you couldn't?

EarthBoy

Chino wrote: »

Whilst Barclays and Barclaycard have 24 hour numbers for reporting card loss and card fraud, Barclays' number for reporting general fraud concerns is not a 24 hour number (although it is open 7 am to 11 pm).

http://www.barclays.co.uk/Helpsupport/Contactusaboutfraud/P1242560037908

It's strange that online fraud can only be reported 7 am to 11 pm, but fraud with the mobile banking app, Pingit, or debit card can be reported 24 hours.

Archi_Bald

Modelbuilder wrote: »

Dear Slopemaster
If you go to your Lloyds homepage and click on forgotten your password or user id it will
only ask you you name and date of birth and will then as you have stated
“
Well, Lloyds phone - not text - to give you a pass code which you then put into internet banking. This is an automated call to whatever number you give them, landline or mobile.
I think Halifax do this too

Doesn't seem very secure

It would indeed not be very secure if all you'd need for logging in is a password. If you are a Lloyds online customer, you will know that you need additional credentials to log into your internet banking.

Archi_Bald

EarthBoy wrote: »

It's strange that online fraud can only be reported 7 am to 11 pm, but fraud with the mobile banking app, Pingit, or debit card can be reported 24 hours.

Apparently the numbers mentioned on the website are for the existing Fraud queries, and you can report any fraud by calling the Customer Service team which is available 24x7.

I would agree, there is no UK bank that doesn't have a 24x7 facility for reporting fraudulent activities.

LadyDee

Posted in haste, thought about it, then decided it wasn't a good idea. So post deleted.

alanq

Topic was discussed this week on BBC Radio 4 You And Yours.

http://www.bbc.co.uk/programmes/b0679n77#playt=0h17m01s

DCFC79

Modelbuilder wrote: »

Dear Slopemaster
If you go to your Lloyds homepage and click on forgotten your password or user id it will
only ask you you name and date of birth and will then as you have stated
“
Well, Lloyds phone - not text - to give you a pass code which you then put into internet banking. This is an automated call to whatever number you give them, landline or mobile.
I think Halifax do this too

Doesn't seem very secure

Therefore if fraudsters have redirected your landline in what ever way they do it they
can access your bank account.So it doesn't matter how complicated your password is
Not sure about memorable info though which as you know you have to input 3 characters
from it

To authorise a new payee or a new transfer of money Lloyds can either phone or send a text message(you have the choice). Its not a person but an automated system.

Seems secure to me, they would have to get my login details for online banking to change the phone numbers.

You don't have to respond to replies you don't like.

Archi_Bald

DCFC79 wrote: »

To authorise a new payee or a new transfer of money Lloyds can either phone or send a text message(you have the choice).

Are you sure? I have used Lloyds (and HBOS and TSB) for years, and I was never given the option of a text message. The options I have are to receive their automated call on either my landline or my mobile but it's the same 'old' lady giving instructions on what to do on either method.

Agree that this is pretty secure either way