Bank Fraud

Modelbuilder

I recently had my landline redirected last week by fraudsters who reported my line as faulty then managed to take out a £20000 personal loan in my name.BT redirected my landline to a mobile number after the fraudsters reported my line faulty without any security checks.The fraudsters were then able to receive pin numbers to alter my log in information.They also had my card details which I have only used a few times to buy medical supplies which they later tried to use to buy other peoples personal information!!
The Bank didn't have a 24 hr hotline and I had to wait an hour before getting through to them and then they seemed more concerned about proving that it had been my fault even though I have used every security measure available to stop this sort of thing happening.
BT and the Bank don't seem to care and won't reveal any further details.BT would not even give me the mobile number the fraudsters used
saying it was confidential as well as the bank wouldn't say what they had written on the application form
.I recently had a card cancelled when I withdrew cash twice in one day from my local cashpoint and was told it seemed unusual activity.However someone diverting your calls changing your bank login details and taking out £20000 which can be "done in 10 minutes and the cash can be in your account immediately" isn't suspicious
I would so like to go back to using cash but being 83 with no legs incontinent and have cancer I don't have much choice but to bank online
As no money was eventually lost the police do not seem interested and said it is up to the Bank to look into it.However it has been very unsettling
The Bank doesn't mention problems with telephone redirection in their security blurb even
though their Fraud department was well aware of it and BT has been for several years but are not doing much about it.Surely technology today should know if a landline has been redirected if you are sending important security codes and block them from being sent
At least I know I have a good credit rating!! I did anyway not sure about now

Browntoa

how was the phone line redirected ??

phone redirection can only be done from your home phone or by phoning up and answering BT's security questions

EssexExile

What PIN numbers are given over the phone?

Modelbuilder

If only that was true.
Phone direction obviously can be done without using your home phone and BT staff
did not ask any security questions making it very easy for fraudsters.Respectfully try not
to be so dogmactic.You sound just like the couldn't care less staff from BT and my Bank

Archi_Bald

Modelbuilder wrote: »

I recently had my landline redirected last week by fraudsters who then managed to take out a £20000 personal loan in my name.

Modelbuilder wrote: »

As no money was eventually lost

super fast conclusion to this "fraud" case

Modelbuilder wrote: »

BT redirected my landline to a mobile number after the fraudsters reported my line faulty without any security checks.The fraudsters were then able to receive pin numbers to alter my log in information.

No UK bank sends PIN numbers for resetting online banking by phone.

I call the T word. It's school holidays, after all.

Modelbuilder

No they send a 4 digit code to your laptop/computer and then they ring you and you have
to input that code using your telephone.

gunsandbanjos

Don't be so quick to call troll, this is a well known scam.

Modelbuilder

Thank you gunsandbanjos- what do you have to do to prove you are not a troll
I came on here in desperation because I wasn't getting any answers about how
this happened.I am disabled and 83 and I have not been using the Internet for very
long so I don't know how this all works.

paragon909

lol, A caller doesn't just call BT and say there is a fault on the line, BT like every telecoms company run a line check that checks the line for faults. It's for BT to tell the customer there is a fault.... It's actually called call diversion on telephones. Am not sure how this would matter, Am not aware of any banks that ring customers with a 4 digit pin code, Normally banks will display a pin on you're online banking for the customer to enter when automatically called by the bank... Maybe this is what OP means.

But I don't know any bank that does this for forgotten information, If you forget information and don't have certain details they send you out new details to login.

And to get a loan, They of course do a credit check, And am sure you would need to sign a agreement for that amount, If this is a troll post, Then am sure the bank has ways of telling if it's the real customer such as, call recordings and voice comparison. IP check i.e. what IP logged into to take out a loan.

Modelbuilder

I have even been sent a letter from BT Nuisance Calls Bureau Specialist to ring
to set up additional security safeguards to be enabled on my account but it just goes
to answer phone all the time.The Bank are very aware of this happening and a google search
will reveal that this is happening to a lot of people

Archi_Bald

gunsandbanjos wrote: »

Don't be so quick to call troll, this is a well known scam.

Redirected landline, fraudsters getting access to online banking, getting a £20K loan approved, card details known and used to "buy other people's information", BT and bank 'don't seem to care', £20K "taken out in 10 minutes", "no money eventually lost" - - - and all that in the space of the last week.

And even a letter from "BT Nuisance Calls Bureau Specialist" - - - how do nuisance calls come into this story?

Pull the other one.

Although it is possible that someone known to the account holder has been fraudulently accessing the account holder's bank account, over a period of time.

Anyway, I am out.