Plusnet

JJ_Egan

Cannot see what you have subscribed to .
Call Plan for what ??

BT Line Rental £17.99 pm .
BT Anytime Calls £7-50 pm

BT Unlimited up to 17mb broadband £13 pm includes free weekend calls .
Caller display usually free with contract .
Basically the same price as your PlusNet but PN give you a discount of £6-99 making it cheaper than BT .

jem16

JJ_Egan wrote: »

Cannot see what you have subscribed to .
Call Plan for what ??

£5pm is the Anytime Call Plan which is going up to £6pm from September 2nd.

loubylou1971

option just says Sky BB

I am currently trying to contact PlusNet to see what the call plan actually covers as all the billed calls are to local landline numbers

jem16

loubylou1971 wrote: »

option just says Sky BB

If you click the LLU xDSL tab on the left hand side it should tell you whether it's LLU or not.

I am currently trying to contact PlusNet to see what the call plan actually covers as all the billed calls are to local landline numbers

So numbers all beginning 01/02/03? Did your call last longer than an hour?

No numbers beginning 08?

loubylou1971

45 minute queue for PlusNet Customer Services! Would appear that the 'Anytime' is actually free calls at weekends only, although their website is pretty useless when trying to find out.

Will compare with Sky prices but is Sky's customer service any good?

Also is there anyway I can find out when our exchange is likely to be de-regulated?

jem16

loubylou1971 wrote: »

45 minute queue for PlusNet Customer Services! Would appear that the 'Anytime' is actually free calls at weekends only, although their website is pretty useless when trying to find out.

The Anytime package at £5pm means calls are inclusive at all times. You seem to be paying £5pm for a call plan.

However you haven't answered my question as to the length of the calls for which you were charged.

Will compare with Sky prices but is Sky's customer service any good?

If it's Sky Connect it won't be any cheaper and is awful compared to their LLU BB. Wouldn't recommend it.

Also is there anyway I can find out when our exchange is likely to be de-regulated?

Couldn't tell you.

loubylou1971

when I click on LLU xdsl, Sky BB is one of the options with a green tick next to it.

jem16

loubylou1971 wrote: »

when I click on LLU xdsl, Sky BB is one of the options with a green tick next to it.

Then you can't be Market 1 anymore if LLU providers are there.

loubylou1971

Ok, so it would appears there are 10 calls to mobile numbers coming to £4.65 for the 2/7 to 1/8 - the bill was on a default setting for period starting from 2/8.

loubylou1971

Really Jem?? Obviously I now need to get PlusNet to clarify the situation.