GREAT 'WHAT SHOPS DON'T WANT US TO KNOW" HUNT

Stuartli

PS

Just say No thank you and you shouldn't be bothered again about such warranties.

If you are, walk out.

trace-j

keith234 wrote:

i have been told that in shops where signs say '...breakages must be paid for....' etc..., have no foundation and are used to intimidate and are infact illegal statements (according to the consumer association)

It's true. The shop still owns the item and as such has the 'risk' associated with it. If the shop chooses to display items on a shelf thats their preference, it's also their problem if it gets broken. Criminal damage is something else.

siren13577

Asda have this policy which you may or may not about:


http://www.asda.co.uk/asda_corp/scripts/homePage.jsp?BV_SessionID=@@@@0844736913.1155249921@@@@&BV_EngineID=cccdaddiiehmmhicfkfcfkjdgoodglo.0&intCatOID=-8909&bodyNavPath=/scripts/customerservice/csMainPage.jsp&imgName=http://graphics.asda.com/ASDA_Corp/topNavImages/but009_off.gif&imgWelcome=http://graphics.asda.com/ASDA_Corp/topNavImages/welcome009.gif&NotToCache=0

What happens if I am overcharged?
If you have been overcharged or undercharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift voucher for each product you have been mischarged for.


Well I have been overcharged five times in a week so by my reckoning when I took the goods back for a refund they should have not only given me the excess charge but owe me a tenner as it was five items.

I have emailed customer services and was fobbed off with a 'it will not happen again' but now am about to write back and demand my £10 voucher.

Hope this helps
siren :T


Actually I have just emailed Asda and asked for more for my inconvenience, very cheeky but you don't get nothing if you don't be cheeky!!!!!!!

deanos

Stuartli wrote:

PS

Just say No thank you and you shouldn't be bothered again about such warranties.

If you are, walk out.

Warantys are a good thing in the likes of Currys/Dixons/PC World as they will discount the goods if you take out a warranty, leave it a couple of days and then cancel the warranty and you keep the discount on the goods

The_Old_Bag

hollydays wrote:

Lost your receipt? If you are returning faulty goods,and you have lost your receipt,and have no proof of purchase,if they turn you down,and you dont want an exchange,try asking for credit vouchers.Reputable stores dont like giving back cash,but dont mind keeping the "sale" within the company.Worked for me in Focus DIY last week,and will work with many of the main retailers.

I don't know about faulty goods but a lot of the high street retailers - Next, DP, Evans etc will not give a refund or credit note if you return clothing that doesn't fit/suit without a receipt. They insist they will only do an exchange and then only at the price their till currently say, not at the price you paid, even if all the tags and price tickets are still attached.
I have had this happen on quite a few occasions and it is really annoying when you are told you have to exchange your original item say a dress you paid £40 for, but get only half the value as they are now in the sale. :mad:
Plus because there are sales on they haven't got any new stock, or your size/or colour you want. When you say there is nothing you want at the moment they will NOT give you a credit note.
a)If you do exchange for something, in the hope you can 'exchange' it for something you actually want at a later date - they won't give you a receipt for the new item, therefore you are in exactly the same situation.
b)If you keep the dress for another week, in the hope that they get some new stock in, your £40 dress is now worth only £8 - you can just about buy 2 pairs of Knickers with it !!
I must admit Tesco are getting up my nose with this at the moment. Even if the item has Tesco all over - tags, label, sewn in label they will only do an exchange if you have no receipt. Even worse, if it is clothing you return, you have to exchange for clothing, if it is a dvd/cd etc, you can only exchange for another cd/dvd/game etc. They too will only give you the current value, not what you paid.
A few yrs ago I originally bought a pair of jeans from Tesco for about £30, by the end I had swapped it for a bag which was on sale for £4. I have always hated the thing, never used it more than twice, but keep it to increase my motivation for R&Rs:rolleyes:

Lesson to be learned:- ALWAYS KEEP THE RECEIPTS

The_Old_Bag

siren13577 wrote:

Asda have this policy which you may or may not about:


What happens if I am overcharged?
If you have been overcharged or undercharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift voucher for each product you have been mischarged for.


Well I have been overcharged five times in a week so by my reckoning when I took the goods back for a refund they should have not only given me the excess charge but owe me a tenner as it was five items.

I have emailed customer services and was fobbed off with a 'it will not happen again' but now am about to write back and demand my £10 voucher.

Hope this helps
siren :T


Actually I have just emailed Asda and asked for more for my inconvenience, very cheeky but you don't get nothing if you don't be cheeky!!!!!!!

You be as cheeky as you want. If you don't ask you don't get !!
I have been overcharged for YEARS by Asda, and have gone to cs to point it out. Yes I have had the overcharge refunded, but NEVER, EVER offered the £2 on a gift card. I didn't know about it until reading MSE, but since then I have even asked for it, but am constantly fobbed off. They just brush you aside, don't look you in the eye, and move on to the next customer.
One day when I have the guts/or loose my temper I will stand my ground. I will post back if I ever do get this elusive £2

siren13577

The_Old_Bag wrote:

You be as cheeky as you want. If you don't ask you don't get !!
I have been overcharged for YEARS by Asda, and have gone to cs to point it out. Yes I have had the overcharge refunded, but NEVER, EVER offered the £2 on a gift card. I didn't know about it until reading MSE, but since then I have even asked for it, but am constantly fobbed off. They just brush you aside, don't look you in the eye, and move on to the next customer.
One day when I have the guts/or loose my temper I will stand my ground. I will post back if I ever do get this elusive £2

I think it's awful, they are sooo rude, customer services, my eye!!!!!! If anyone needs to here is an email address you can try:

Arlene.Murphy@asda.co.uk

She's in Asda Customer Relations so perhaps you might get further, I'll let you know if I get any joy.

Hope this helps,

siren xxx

Robg_2

deanos wrote:

Warantys are a good thing in the likes of Currys/Dixons/PC World as they will discount the goods if you take out a warranty, leave it a couple of days and then cancel the warranty and you keep the discount on the goods

Not quite true. As an ex Customer Service Manager and Business Centre Manager, if a customer came back into the store cancelling their warranty, (knowing how sales people work) I used tell the customer that in order to cancel the warranty, their would lose 'the discount' off the product. Best way to do this is to take the warranty out as a 10 month D/D, take a hit for the 1st month and then subsequently cancel it.

klondyke

SooTee wrote:

:j It's SO refreshing to know that there are others who love the English language and hate the way it is being misused, mistreated and infiltrated. No, please don't give me a lecture on our history and the fact that our language is an amalgam: I'm talking about modern misuse, including the "grocer's apostrophe" (e.g. potato's, instead of the correct potatoes, and it's, which means it is). Also, I note Vaderag's misspelling above (discresion should be discretion - from the word discreet). I could go on but won't.:rolleyes:

But there is the tale (and I doubt if it is apocryphal, let alone apostrophical) of the driver so incensed at the misuse of apostrophes on a farm shop board that he pulled up and went into the shop to 'educate' the owner, whose reply was, as he rang up the items the irate driver had bought', "Yes, I know it's wrong, sir, but we don't change it as it brings us so many customers who would otherwise pass us by."

lmc_3

heybigsaver wrote:

''Veggie option WILL ALWAYS take more than 3 mins cause they have to cook them fresh''

Pah! Don't believe in vegetarian in Mcdonalds.... The eggs are cooked with the meat products. (I have been told this by people who work there...and after buying an egg mcmuffin I found this to be true which disgusted me! )

This is unfair as on the sheet they place on the tray, egg mcmuffins are classed as vegetarian.

Not strictly relevant...but good for veggies to know!

The eggs aren't cooked at the same time as the grills are being cooked. They are the same type of grill, and later in the day those grills are used for meat, but before they have eggs on they are cleaned in the previous nights 'close' (i.e. where everything is immaculately cleaned). McDonald's have to be extra stringent with their eggs due to health and safety policy, it's one of the main reasons why breakfast can't continue on after 10.30.

The only time there may be contamination is that the muffin would be placed on a tray or wrapping sheet where sausage and egg muffins have previously been placed. But in these instances it will only be the muffins that have touched place, and strictly speaking this shouldn't happen.

Given the depth of inspection most mcdonald's have, and the precise nature of production for its products it's incredibly rare that vegetarian food gets touched by meat. Which probably isn't true for just about anywhere else that you eat.