in Shop but don't drop
466 replies 529.5K views
MSE_MartinMSE_Martin MoneySaving Expert
8.3K Posts
This Hunt calls on shop workers to collate the secrets the high street (and internet) stores wouldn't want us as customers to know. Can we haggle? What do consumers do wrong? How can we get better prices?

If you work in a shop please add your tips here.
Martin Lewis, Money Saving Expert.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
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    128 Posts
    Excellent idea. I work part time for a large supermarket and will dig up my customer service training manual to let you know what you should know, that they don't want you to know.
  • tullula_2tullula_2 Forumite
    461 Posts
    A friend works in Thomas Cook and told me they charge basically what they want on discounted hols. Apparently one guy paid nearly £500 over the odds for a holiday.:mad: Will I get in trouble posting this .
    Happy to be here.:D :hello:
  • KatgoddessKatgoddess Forumite
    1.8K Posts
    Part of the Furniture 1,000 Posts
    I work for a supermarket but I don't think I'm going to be brave enough to post stuff.

    My profit share is in jeopardy. ;)

    I'll see what others post first...
  • an anonymous form of posting to this thread is what's required, since it's likely that a lot of "tips" will be confidential. If anyone wants to, they can PM the tips to me and I'll re-post them here in an anonymous way.. :silenced:
  • p4psbp4psb Forumite
    56 Posts
    My partner used to work for a lighting shop. They doubled (at least) the price of everything they got in before selling it to customers. VAT was then added.
    In addition they had a sale all year!
  • Edinburghlass_2Edinburghlass_2 Forumite
    32.7K Posts
    10,000 Posts Combo Breaker
    p4psb wrote:
    My partner used to work for a lighting shop. They doubled (at least) the price of everything they got in before selling it to customers. VAT was then added.
    In addition they had a sale all year!

    That is the general rule of thumb for pricing ;)
  • James_BondJames_Bond Forumite
    481 Posts
    I've heard that various "GAME" and other similar shops can sell pre-owned games for whatever they want aslong as they make at least 40% profit. So if more than 40% profit is made, the workers get a share. So I guess it's worth haggling in these types of shops, although I'm haven't tried it myself.


    James Bond
    The Name's Bond James Bond
  • pdrgpdrg Forumite
    15 Posts
    Bit of an obvious one, but extended warranties...the assistant will push and push you to take one as the shop manager's bonus is paid on his store having a 10% take in warranties (certain large elecrical chain). I once had to sell a £40 warranty on a WALKMAN (admittedly a better than average walkman, but still, that was outrageous).

    If, for some perverse reason, you *do* want an extended warranty from a large store, use it as a bartering point - as they are so desparate to get the 10% sales value on warranties, managers will often discount the goods heavily just to get you to sign for the overpriced warranty.
  • pdrgpdrg Forumite
    15 Posts
    Oh, and I used to work at a holiday park where the only access between the bars and the real outside world was through the 'amusements'. A boss of mine was a smart chap, and one hour before the bar closed he'd swap all the £5 notes in the till for £1 coins - so you'd get all your change in coins.

    This worked 2 ways -
    1) the kids of our upmarket guests would whine and pester their drunk parents for coins to play the games and likely as not gamble away on the penny falls
    2) as the amusements closed 30 mins after kicking out time, there were always plenty of bulging uncomfy pockets as the adults had to weave their way through the flashing lights...

    Not a moneysaving tip per. se., more a jfyi :)
  • Lucie_2Lucie_2 Forumite
    1.5K Posts
    Part of the Furniture Combo Breaker
    No "insider info" to share, but I have learnt that most tele-sales (insurance etc) have a discretionary % discount which they are allowed to offer. Usually 10%. They will never offer you this discount unless you ask for a better price. So the next time you get a quote for car/home/whatever insurance over the phone, just ask if that's the best price they can do or are they able to reduce it slightly?

    If you don't ask you don't get.............
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