GREAT 'WHAT SHOPS DON'T WANT US TO KNOW" HUNT

Mos_3

PC WORLD

Im not sure if this is the case anymore but pc world were obliged to replace a product if they couldnt fix it within 28 days.

i bought a pc a couple of years ago and the cd writer stopped working last year - i rang their customer service and was told that it would be fixed within 7 days.... waited and waited and after the 28 days i went in store and complained.

They offered to fit a new cd writer of my choice - but i declined and argued the clause of product replacement and they had to give me a new PC of the value i purchased my old one for

Katgoddess

These one's I am brave enough to say because its blindingly obviously if you think about it...

When you fill at at Morrisons/Sainsburys/BP or anywhere where your loyalty card points are worked out by the litres. Round your fill up to the nearest litre, not the nearest pound. Thus maximising your points.

Morrisons (where I work) has the best loyalty scheme available. You get 15 points for every litre which is the equalivilant of 1.5p of your petrol. When you get up to 4995 points you get a five pound voucher. Thats 333 litres for £5. At todays price thats £282.72.

With Sainsburys, 1 litre will get you 1 point, and you need 500 points to get £2.50 off your shopping. You would have to fill up with 1000 litres to get five pound off your shopping. A whopping £849.00 to get £5. 500 litres if you use your Barclaycard as well. At todays price that's £424.50.

If you forget your points card at Morrisons ask for a "points receipt" before you hand over your payment. This will let you add your points on at a later date. If you just ask for a receipt, you will be given a VAT receipt which won't give you any points. We need the points receipt with the special code on to add the points. Otherwise the computer will say no. We can't add points on manually so don't ask. As soon as you walk away from the till the points are gone.

NorthernGooner

I've found that when buying stuff that costs upwards of, say, £50 (anything really where you think there may be a reasonable amount of profit in the price for the retailer), you can often get a surprising result by asking this simple question right at the point when you are about to purchase the item, "Is that your best price?"
This has worked in lots of situations, from buying a bed, to booking a hotel room.
Give it a try.

vaderag

In victoria wine/threshers/wine rack they have a wine promise that says if you dont like the bottle you can take it back no quibble. Very few people actually use this, but having worked there it is the case. So if you really dont like a bottle you bought from there, dont drink it - take it back!

Grumpy_Old_Duffer

hellofreebies wrote:

this might be not be applicable to this thread but do move it if need be....do you not find it annoying when your in a shop and your buying numerous items..whether it be in a clothes shop or grocers.... when they tap tap tap on the til there is no til display of what your getting charged per each item thus you only know what price you have paid (especially when the sale or reduced items hasnt been scanned at the sale price) only when you have paid got your reciept and walked away...jjb sport have no display whats so ever..there till is like its under a glass table so they can serve on goods on top.. complained about this in jjb sports and the guy said its always been this way at this store since he started working there 4 years ago... only im sure when i was once working in a shop i was trained that by law this info must be displayed for the customers view. its just time consuming when they have priced you incorrectly and you have to go queue customer service for a refund where it could of been rectified at point of sale. i wonder how much money the shop can swindle when people dont check their reciept til there home and cant be bothered to return to refund for wasting same amount in fuel?? what do you guys think?

Deeeeeeeeeeeep breath!!!!

Big_Nige

Katgoddess wrote:

Morrisons (where I work) has the best loyalty scheme available. You get 15 points for every litre which is the equalivilant of 1.5p of your petrol. When you get up to 4995 points you get a five pound voucher. Thats 333 litres for £5. At todays price thats £282.72.

You are correct ONLY if Morrisons & Tesco's petrol is the same price per litre. Currently Tesco is 1p per litre cheaper (where I stay), which, going by your prices means that 333 litres costs £279.38 saving £3.34 compared to £282.72. Add 278 clubcard points total saving, taking into effect clubcard points £6.12. Pay with cash back credit card at 1%, another £2.78 grand total £8.90 Beats a fiver.

Sava_Stuey

pdrg wrote:

Bit of an obvious one, but extended warranties...the assistant will push and push you to take one as the shop manager's bonus is paid on his store having a 10% take in warranties (certain large elecrical chain). I once had to sell a £40 warranty on a WALKMAN (admittedly a better than average walkman, but still, that was outrageous).

If, for some perverse reason, you *do* want an extended warranty from a large store, use it as a bartering point - as they are so desparate to get the 10% sales value on warranties, managers will often discount the goods heavily just to get you to sign for the overpriced warranty.

Another top tip about store warranties is to remember that if you buy an insurance product (incl.warranties) you get a 14 day cooling-off period. So, do what I did when I bought an LCD TV from Currys - accept the warranty but haggle for a better price on the item (I got £80 off the TV by saying that my credit card gave me free insurance, which it does). Then, when the warranty paperwork comes through the post, just phone up and cancel it within 14 days and get a full refund. Then smile as you keep the big discount on the item. I would assume that even the sales person keeps their commission in this case, since after all, they DID actually sell the waranty (how were they to know I was always going to cancel it!).

pin

Sava_Stuey wrote:

I would assume that even the sales person keeps their commission in this case, since after all, they DID actually sell the waranty (how were they to know I was always going to cancel it!).

Not necessarily, as there might be a clawback.

However most useful tip!

NicoleMC_2

I used to work for Next several years ago, when we were getting ready for a sale we had to mark all the sale clothes down on the shop floor without actually being in sale mode. To make it easier we used to write the new sale price in pencil on the back of the price ticket so that it would then be easier to write up the big sales ticket. If something is being reduced to eg £14.99, then on the back of the little white ticket you would write 149. We used to do this several days before the sale started, and if a customer twigged that the item was about to be reduced we could be persuaded to sell it at the sales price. The thinking being that you could buy it full price, return it when the sale began anyway and then rebuy it so you might as well sell it at the sale price.
I have been told that in Gap if you buy something that is then reduced within a couple of weeks, you can take in your receipt and get the differnce refunded.

bigsquirrel

Sava_Stuey wrote:

I would assume that even the sales person keeps their commission in this case, since after all, they DID actually sell the waranty (how were they to know I was always going to cancel it!).

Currys actually now offer a 45 day cooling off period but no longer offer discount on products when the new aggrements are bought. So no real deals anymore. This is because the company also offer a pay as u go option which u can cancel at anytime with ur bank.

Oh and by the way the sales person would lose the commision if a policy is refunded, but saying that when its not much paid to the salesperson in the first place i guess it doesn't matter