GREAT 'WHAT SHOPS DON'T WANT US TO KNOW" HUNT

zorber

superhoop wrote:

Patr100:

You are quite right to correct me - 30 days isn't stated anywhere.

The point is that if soon after purchase you find the goods are faulty or not fit for purpose, you do not have 'long' to reject them to be entited to a full refund. This is an indeterminate time, but you can't say hold onto the goods for six months and then say they were faulty when you bought them.

Things are different if the product develops a fault into its life - at this point the retailer can rightly offer to part refund, repair or replace up to six years on (5 years ib Scotland) as is reasonable)

There is an excellent document and flowchart available from:

https://www.dti.gov.uk/ccp/topics1/guide/sogconsumerguide.pdf

Steve

This is a lot more complicated and less likely to happen then is being let on.
Steve is write right is what he has quoted but other factors come into effect such as frequency of use. A manufacturer can state that the average life of their goods is 6 years with normal use, and normal use with a washing machine could be quoted as once a week for example, so if it is then used twice a week the manufacture may say the life expectancy is now only 3 years and get away with out doing any repairs etc. You will still find that most retailers will turn you away after the garentee has run out and trading standard are no use as they will quote the guide which is very ambiguous, they willl never quote you a direct answer. Plus it could cost you more to prove the fault the the cost of repairing it your self.
If it was so clear cut that you could get 6 years of life out of every electrial product you bought then their would be no extended warrenty market.

zorber

cheepskate wrote:

oppps also meant to say..... We a few years ago purchased a huge projection telly ( hubby thought they would be fantastic) anyway within the 12 months it broke, anyway off it went to be repaired, at 28 days it had not been returned (still waiting for part) we called think it was citizens advice? and they stated we could get new product if item not returned within this 28 days . Anyway suppose it must have been right cos got a new product, after a bit of persuading the assistant.dont know if anyone can shed a bit of light on this to as wether it is correct??

If agreed a repair should happen they normally have 2 weeks to effect a repair before you can start persuing other courses of action, this can include a brand new replacement, though it is stated a reconditioned model can be given where a repair can not be effected.

zorber

kalfy1 wrote:

GETTING A CHEAPER NEW CAR!!!!!!



I bought my Renault Megane in Sep 2004 (54plate). It retailed at £13,910 without extras etc. I played 2 garages off against each other and ended up getting it for £10,000 including metallic paint worth £325!!! So my advice is NEVER EVER pay the price in the book for a car....do some real haggling!!!

I intend to again!!!

Depends on the manufacturer, the french give bigger discounts than most, you will also get big discounts on end of range models also the discounts will depend on the time of the month, if sales are poor then they still need to hit targets.
I got 23% off a new peugeot 307SW

jennybegoode

woohoo_postingid wrote:

Ask them straight out what the best price is. Bear in mind that everybody is shopping for furniture at the moment so they may not be as willing to do a deal as they would at another time of the year.

In addition to this furniture stores have weekly sales targets so find out when the end of their working week is. My bf. bought a sofa from Harveys recently. We went in at 6 p.m. on Satuday and because they saw a chance to meet their target (Saturday is the end of their week) they bent over backwards on the finance deal they offered us - much better than the best deal they were advertising. And we got two free coffees!

superhoop

Good for you!

Hope you didn't watch BBC Watchdog this week though...

Have a look on the Watchdog website to see what they said about Harveys this week.

fattyrae1

Hi.
I bought persil once and it didn't remove a stain so i complained and they sent me £5 worth of vouchers. I did the same with ariel and they sent me vouchers too.
It also worked with pampers and huggies nappies. The nappies ripped as i was putting them on, (only one in each pack) so i sent an email and received vouchers, about £6 or £7 i think.
In my experience, if you complain, 9 times out of 10, you will get something back.
It may not sound much, but it soon adds up. :T

As for complaining, can we set up some sort of petition to give Famac a kick up the ****. I am fed up with checking online and my account saying, "delivery by **" and that was last week. Also, twice now, a delivery has gone astray. The last time, i had to re-order and both deliveries turned up at the same time!! May sound funny, but i had to check which was which, send them back (which took 2 weeks) and wait for the 2nd amount to be taken off my account.
Come on people, lets do something about this!! :mad:

cosmokramer2004

Big brother

---

I worked in retail security for a long time.I have known stores that have cctv cameras that can see into fitting rooms.Most male camera operators use the cameras to look down ladies cleavages!I am female,but have never worked with a man whos not been tempted to do this

dribsndrabs

cosmokramer2004 wrote:

Big brother

---

I worked in retail security for a long time.I have known stores that have cctv cameras that can see into fitting rooms.Most male camera operators use the cameras to look down ladies cleavages!I am female,but have never worked with a man whos not been tempted to do this

surely there must be a privacy law on this - that's awful :eek:

if women/men enter public toilets, they are given clear notification that a member of the opposite sex is cleaning/doing maintenance. Why on earth are customers not given the same notification?

adam10easywishes

machloop wrote:

That is not quite true. Most macdonalds will re-fill whatever method they use to brew their coffee but I have been refused at motorway service stations, they appear to have a different franchise deal.

McOpCo stores (McDonald's company stores) as policy should offer coffee refills (I THINK), and some may still have vouchers whereby you buy five coffees and get a sixth free (they'll stamp the voucher everytime you buy one). So ask for that instore if you're big on coffee.

Refills in franchise stores are at the discretion of the franchisee.

I doubt there are any McDonald's restaurants that still have filter coffee machines - they were replaced with fancy 'grind the beans as you pour it' machines within the last year.

adam10easywishes

smorelli wrote:

MacDonalds have a zero complaints policy. This means that the customer is always right.
I often find when visiting them that they keep me waiting for my food.
Remember this is a FAST FOOD restaurant and therefore you should expect your food to be handed to you there and then.
If asked to take a seat or especially asked to park when using the drive through (if I had wanted to park I would have gone inside to collect my food)
I give them between 3 & 5 mins.
At this point I return to the counter and ask for my money back, better still let them bring you the food and ask for the money back citing that you were inconvienienced by the wait.
The satff are not allowed to sanction refunds so call the manager, they will 99% of the time refund you and give you the food anyway as they do not want to have complaints.

I have done this many times at various outlets and only once not been handed the food as well.

I must add that on each occassion I have genuinely had to wait.

I also try to give them time to have the food ready or they will be unable to give it to you.

Again - this differs from company stores to franchises. Where the company will almost always offer a refund if there is any sign of customer dismay, a franchisee tends to be a bit tighter when it comes to refunds.

When parking through Drive-Thru, McDonald's standard wait time is the cooking time of the product + 1 minute. So, that all depends on what it is you've ordered and why it is you're being asked to wait - if you've ordered a special grill order that is not held then it's reasonable to assume that you'll have to wait for it.