GREAT 'WHAT SHOPS DON'T WANT US TO KNOW" HUNT

mummysaver

hellofreebies wrote:

my coffee lid was not put on properly by the girl who served me at the drive through...as i sat in the layby to wait for my girls happy meal..(always asks them to put lettuce and tomato in her cheese burger its a lil wait but least its guaranteed freshly made) as i go to ad sugur and milk to it the whole big cup of coffee spilt all over my passenger seat....was fuming...was there half an hour trying to mop up as much as i can, food got cold so that had to be exchanged...any way to cut a long story short i was given the area manager's mobile to complain and after speaking to him he has agreed to cover the cost of a full valet along with vouchers for my next visit... wont be buying coffee from mcdonalds again!!

My children - they won't own up which one of them - spilt a chocolate milkshake all over dh's car as the lid wasn't on properly, dh has just paid £30 to have it valet cleaned! :eek:

Next time I'm going to copy you and complain - though dh has now told children they are only allowed water!

superhoop

jeppy wrote:

I have never felt like this ever and to make matters worse they never replied!!
QUOTE]

I understand your frustration.

I don't work or speak for Asda, but do work closely with them in a number of ways. They are a caring business and would be mortified to read your comments.

Why not send a letter of complaint to the Head of the Petrol Business Unit at Asda Head Office in Leeds. If you PM me I'll send you his name, job title and the address.

Worth a try?

xxdiddiexx

I couldn't think of where else to put this post, so please move if inappropriate :rolleyes:

Where do I start :mad: Without going back 3 years, I'll give you an example of the shoddy and non existent Customer Service at this god-forsaken place they like to call a "business".

I ordered some items in the sale from the Next Directory on the 29th December 2005 and I am still waiting for over 1/2 the items. Some were on a delay - which I didn't have an issue with at the time, but the delay period is up and still no goods - so now I have an issue.

Since last week Tuesday I have been on the phone to them to find out where the goods are, what is happening, and every time their answer is the same. Someone will look into it and call me back. No one ever does. Every single time I call I have to explain the whole situation over and over and over and over again, and once I got so mad that an expletive passed my lips and I slammed down the phone. :wall:

Subsequent calls to try and establish what on earth is going on have still failed to provide any clue. As far as they are concerned it was sent to the Courier and they have left a message with the courier who has not called them back, or they have to wait for the courier to send in their paperwork. On one of my calls to them 2 days ago, one bright spark even offered to re-order the "missing" items for me - at which point I sarcastically said to her "Do you REALLY think that nearly 3 weeks after the sale began that ANY of these items will be in stock?" To which she replied "Well I can check?" I told her not to bother as I had already checked and they had all sold out. In fact most of them had sold out pretty much the same day I ordered them. :mad:

I am so angry and frustrated with these imbeciles. The last time I returned some goods to them, the Post Office lost over £250 worth of items. I kept calling NEXT to ask why it hadn't been credited to my account and they said that I had to wait at least 8 weeks before they can begin an investigation. In the end it took over 3 months for them to credit my account. So now to avoid any problems like that I take all returns to the store.

Now it seems that I have to ask for all my orders to be delivered to a store too seeing as they don't give a monkeys what happens to the goods once they have left their "warehouse".. I am so mad, I just want to take some kind of vengeance on them. And don’t even get me started on their non-existent NEXT DAY DELIVERY service! They really should be done under Trade Descriptions act for that one! If I was to make 10 separate orders, 8 of those would not be delivered the next day.

Does anyone have a name and address of someone inside who will actually do something? Can I report them to trading standards? Anything? I cannot rest until something is done …

delia*

machloop wrote:

That is not quite true. Most macdonalds will re-fill whatever method they use to brew their coffee but I have been refused at motorway service stations, they appear to have a different franchise deal.

it's down to franchising. McD's run restraunts happily refil and it is down to discression as to how many you can have,3 is my refill quota. You can also get refill on tea. Not hot choc though.

delia*

i've just browsed this thread and found no mention so sorry if its been posted before.
When you get the leaflets from other supermarkets showing their current deals(or adverts in paper,and mags)you can take these to Asda and buy up to 3 of the advertised items and asda will match the price.
eg:kwik save bogof 6pack coke £1.99
asda 6 pack £1.99 checkout operater will have to discount each 6 pack to match kwick save offer (£1.00 and99p) to match the ad.
has to be the same item on leaflet as in Asda. they will also match own brands as long as they are like for like.
I also would like to say remember to be nice to checkout operater as its the few mean customers that make them come across as miserable. When I worked at Asda you would always get people that seemed intent on getting you mad.(it was :coffee: mostly the managers though !!!! lol)

scaldyflash

HOLsale wrote:

well done for you!

i am not certain about other companies though i suspect most are the same. anyway, i used to work for samsung and if your microwave gets even one spot of rust in it (you can still use it safely, we have an old one we found rusty and checked it's ok) then as long as the serial number shows that it's less than 5 years old they'll replace it for you even without the receipt!

if however you do still have the receipt that's better because some places keep them in their back room for sometimes (catalogues are guilty of this) so you would then get 5 years from the date of purchase.

basically they don't want you to sue them just in case but from everything i've read it's safe to use. ours was too old to do this unfortunately but i helped at least a dozen customers get theirs replaced during my time working for them.

samsung asks that you actually remove the ratings plate off the back that has the sticker with the serial number. you then send the sticker stuck to a piece of paper (keep a photocopy for yourself) or, if you can remove it then the entire bit of metal (i've seen this!). you need to send it special delivery but basically you'll have your new microwave within 2-4 weeks for free!

so, if you've got a rusting machine by all means call the manufacturer and find out if they will replace it for you. samsung is by no means a particularly generous or helpful company when it comes to repairs so i suspect this is done my many manufacturers, worth a shot

Myself and the OH got married 13 years ago. One of our wedding presents was a small Daewoo 850W second hand microwave (I believe it was about 2 years old when given to us by an elderly Uncle who didnt use it any more)
After about two years I noticed some paint had flaked on the inside and rang Daewoo on the off chance that I might at least get some advice on whether or not it was safe to use. The answer was, send us £20 del. charge and we'll send you a new one. Which duly arrived two days later. To cut the story short, we are now on our fourth free Daewoo microwave each one being bigger and more powerful than the previous. They are a good machine but we do use ours a lot and are not the best at keeping it spic and span so I reckon we are doing well. THANK YOU DAEWOO :T :T :T :T

(If U find this useful feel free to hit the button below TA )

mrs_lds

My husband had a bad experience at M&S. He needed new suits for work so I packed up his old ones for the charity shop and off he toddled to our local M&S to purchase 2 suits. In a nutshell " suits were packed for him assistant packed wrong sized trousers with wrong jacket other suit jacket left security tag on. Next morning early had important meeting. Had to go with suit with security tag on to meeting and people were asking if they could have a suit the same for a good price. Highly embarrasing. I called up M&S but only given an apology. Should I take matters further besides returning both suits for correct size and de tagging and let it go . If an "insiders" advice could be offered it would be appreciated. Thanking you in advance.

N_R

If you send flowers from one end of the country to another, make sure you ask whoever you’re ordering through how they will deliver them. The multiples will send their flowers via a courier from a central warehouse.

What you have to be careful of are the websites or the big yellow pages advertisers who don’t have local addresses or phone numbers to where you want the flowers delivered. Even if you Google for a florist in say Durham you’ll get one or two that look local (they ‘buy’ the addresses to look local), but aren’t. All they will do to send your order is to relay it through to a local Teleflorist or Interflora member, some even ring a florist in the delivery area and pay by debit or credit card over the phone. These companies make their money on the relay charges, anything from £3.50 up, and you don’t get anything for that money. Last year on Watchdog there was a company who say took an order for £35, then passed it onto a florist in the delivery area for a £15 bouquet.

Use Yell.com, find a florist where you want the flowers delivered and give them the order. Make sure though you ask if they will relay the order or deliver it themselves.

quidsinquentin

Buffyslay wrote:

A word of warning

If you go in with a bad attitude, and are abusive/not polite towards the staff you are not likely to have a pleasant experience as how the customer behaves is a major factor in how much out of warranty the manager will fix it for free for. (i.e. be a !!!!!! and if you are 1 week out of warranty you are out of luck)


this is soooo true - i used to work in customer services, and you always feel more like helping people who are friendly, and who do not make you feel personally that its your fault....

i always start now, "i know its not your personal fault, but...."

you're dead right! - mine is - "I'm sorry to trouble you" (which I usually am) shop assistants are real people too.

anfieldred

mrs_lds wrote:

My husband had a bad experience at M&S. He needed new suits for work so I packed up his old ones for the charity shop and off he toddled to our local M&S to purchase 2 suits. In a nutshell " suits were packed for him assistant packed wrong sized trousers with wrong jacket other suit jacket left security tag on. Next morning early had important meeting. Had to go with suit with security tag on to meeting and people were asking if they could have a suit the same for a good price. Highly embarrasing. I called up M&S but only given an apology. Should I take matters further besides returning both suits for correct size and de tagging and let it go . If an "insiders" advice could be offered it would be appreciated. Thanking you in advance.

Ive only registered to reply to this one post. I worked at M&S for three years, and only recently left. Do not call the store, this well get you no where, you get put through to the information desk at the centre of the store. Go into the store where you bought this item, ask to speak to a manager. Explain that you bought 2 suits, and you chose M&S over other stores because they are meant to be known for outstanding quality. Explain the inconvenience of having to go back to the store (mention petrol expenses, my managers were known to give money back for this). Mention the tag, say the suit had to be worn with the tag on.

I felt i had to reply to this, seeing that you got nothing back when you called, seeing as when i worked there, any customer who complained , if it was food they got money back and a replacement product, if it was textile items (clothing etc) refunds, gift vouchers, flowers etc were given.

Please do not just go in and get the tag taken off, make a point of speaking to a manager off the menswear department about the suit. In M&S, there are signs everywhere in staff areas saying things like "the customer is always right", "focus on the customer" etc. Make sure you let them know you have paid alot of money for something that you are not happy with.

Hope you get something out of them!
(by the way i dont have a personal grudge against M&S, just know how they work!)