When is a letter box not a letter box?

mgdavid

Spanishomelette wrote: »

Thanks HHarry. Sadly this is not a facility that Halifax offers. However, even if my envelope had contained "everyday correspondence", my expectation would be that it wasn't left to mature nicely in the letterbox so generously provided by Halifax.

I trust that based on experience you have updated your expectation otherwise you will be disappointed again.

mgdavid

ICan'tStandIt wrote: »

It IS NOT the point

We're looking at the same situation differently.

......

As my father used to say, there are none so blind as those that will not see.

Westie983

Spanishomelette wrote: »

Sadly this is not a facility that Halifax offers.

All halifax branches have the deposit point envelope system in branch this allows customers to pay in using the internal letterbox which drops behind the counter and is emptied by the cashiers over the day.

the is different to the external letterbox which as mentioned should be checked when the ATMS are emptied.

The_Enforcer

boo_star wrote: »

The postie walks into the branch and hands over the mail, making the letterbox largely redundant.

Playing devil's advocate, what happens if the postie turns up with the mail on a Saturday and the branch is closed?

The_Enforcer

Perhaps an email to the MD (see above) might speed up the process and ensure that your kids don't go without food.

mgdavid

The_Enforcer wrote: »

Playing devil's advocate, what happens if the postie turns up with the mail on a Saturday and the branch is closed?

The PO have special delivery arrangements for businesses with larger volumes of mail (more than just a handful). Common sense dictates that they wouldn't try to deliver on a day when the branch is shut. Of course, many many bank branches are open on a Saturday.

Spanishomelette

Thank you to everyone who took the time to agree, tell me I'm completely bonkers or give advice. I received an email from Lloyds today, who handle Halifax's complaints (thanks ICan'tStandIt!), asking me to ring. I have just phoned and spoken to an extremely pleasant and apologetic gentleman, who said that my complaint has been upheld. The branch manager will be asked to ensure that the mailbox is checked at least once a day, because leaving it unchecked for 4 days is absolutely unacceptable to Halifax. I complained because I found myself in a very difficult financial situation, for which I felt Halifax was partly to blame. I expected, at best, an apology for Halifax's lack of care and the extreme rudeness of their branch manager, which I would have been more than happy to accept. However, as a completely unexpected bonus they are making a payment as a "goodwill gesture" into my bank account.

GingerFurball_2

Why is it always people with desperate sob stories like "I need the money to feed my kids. WON'T SOMEONE PLEASE THINK OF THE CHILDREN!" who are the ones who don't actually take 5 minutes to ensure that the money that they so desperately need actually gets credited to their account?

boo_star

The_Enforcer wrote: »

Playing devil's advocate, what happens if the postie turns up with the mail on a Saturday and the branch is closed?

I would expect the branch to check on Monday morning, after all they will know that letters may well have been delivered by the postie when they were shut.

But neither myself or the bank are saying the letterbox is never checked, just that it isn't checked daily.

thegreenone

Excellent news Spanish!


Ginger furball, read the whole thread properly.