When is a letter box not a letter box?

boo_star

sidefx wrote: »

How are they different?

The postman only puts the envelope through the letterbox just as the same as if the OP puts the envelope through the letterbox!!

The OP quoted the manager from the branch which shows the difference.

The postie walks into the branch and hands over the mail, making the letterbox largely redundant.

SuperHan

For reference, you do know your son could have paid the cheque in at the counter even in your absence? All he needed were your details (obviously assuming the branch was open at the time).

But I personally wouldn't have done this. But personally, I won't even use the internal deposit box for cheques, I ensure they are all paid in at the machine and that the receipt gives me a clear scanned image of the cheque, as things can get missed.

This just sounds like human error followed up with bad customer service.

Spanishomelette

SuperHan wrote: »

For reference, you do know your son could have paid the cheque in at the counter even in your absence? All he needed were your details (obviously assuming the branch was open at the time).

But I personally wouldn't have done this. But personally, I won't even use the internal deposit box for cheques, I ensure they are all paid in at the machine and that the receipt gives me a clear scanned image of the cheque, as things can get missed.

This just sounds like human error followed up with bad customer service.

Thanks, SuperHan. Yes, he would have had no problem paying the cheque over the counter had the branch been open, but he was not at home until early afternoon. I work in a school from 8.00 until 5.00, with a 30 minute break for lunch, and cannot get to the branch on a working day in that amount of time, so I would normally go on a Saturday morning. However, I was ill, hence my son putting the envelope through the letterbox for me to ensure that it was received by the Monday.

My mistake was thinking that items physically inside the branch (ie in the letterbox) would be processed. This is because I have done it many times before - admittedly when I banked with Nat West, Midland and Nationwide over many years.

Having spoken today to a friend who works in another bank, she confirmed that their practice is to open the mailbox when the postman delivers each day, thus mail "walked in" and "pushed in" are processed at the same time. Sounds good to me!

Spanishomelette

HHarry wrote: »

But times change, and what was acceptable or may have worked in the past, may no longer be the case. In 1956 you could smoke in planes.

I bank with Lloyds. If I wanted to deposit a cheque in a hurry, I'd put it in the internal 'Deposit Point' letter box, which is designated for that purpose. i wouldn't stick it through the external letterbox, for everyday correspondance, and automatically expect it to get processed in the same manner.

Thanks HHarry. Sadly this is not a facility that Halifax offers. However, even if my envelope had contained "everyday correspondence", my expectation would be that it wasn't left to mature nicely in the letterbox so generously provided by Halifax.

ICan'tStandIt

mgdavid wrote: »

it IS the point.
This thread demonstrates and reinforces the point.

It IS NOT the point


We're looking at the same situation differently.


Anyway, I can't sit here chitchatting as I must go and deposit a cheque using the 'in an envelope with a covering letter method' via the letterbox of my local Halifax

zaax

5 day for a reply is out of order as well. In my line of work its usually a few hours.

TheTracker

HHarry wrote: »

But times change, and what was acceptable or may have worked in the past, may no longer be the case. In 1956 you could smoke in planes.

And when times change its surprising how long ago the recent past seems! Smoking was only banned in planes in the late 80s through late 90s.

HHarry

And slightly off-topic - we've got a number of Posters with a number of different views, and broadly everyone is being civil.

That can't be right, this is MSE!

meer53

5 working days is the standard complaint response time for most banks.

[Deleted User]

Sounds like an ideal motivator to look at switching to another bank.