When is a letter box not a letter box?

xylophone

They also always take the word of the customer at face value

Well...... perhaps not? https://forums.moneysavingexpert.com/discussion/5289640 post 1

sidefx

Alter_ego wrote: »

When it comes to the crunch, the T&Cs of your account will detail the ways to pay in, sorry but I doubt it includes the letterbox.

Why not?

When I worked in a bank years ago, it was the second thing we did on arrival. Disable the alarm then check for post.
Just because computerisation is now the way of the world, those who used to write letters and phone still exist...

Far more preferable imho, but sadly a dying art..

Not all advances are good!

Spanishomelette

Thank you for being so kind, lisa110rry. I think it has just completely frustrated me that this man has not only absolved himself of any responsibility for the situation, but also feels it appropriate to be rude and belittle a woman.

Spanishomelette

Alter_ego wrote: »

When it comes to the crunch, the T&Cs of your account will detail the ways to pay in, sorry but I doubt it includes the letterbox.

Thanks Alter ego. You are probably right. Maybe it's my age, but it has been something I have done many times and has always been an accepted and acceptable practice with previous banks!

Still, it's a hard way to learn but I won't do it again.

Spanishomelette

ICan'tStandIt wrote: »

Register a complaint. Halifax pay what they call 'distress and inconvenience' payments with pretty much every complaint they deal with.


They also always take the word of the customer at face value and probably won't ask the manager for his side as they want to close the complaint within two days so it doesn't go on the official figures.


Crying down the phone also helps

I haven't complained officially, but I have contacted Halifax this evening by email. Their response was "I've passed your details on to our Customer Services team who'll look into this before contacting you directly within 5 working days. I hope this helps.". Er, no. Not at all. But thanks for your concern anyway!

As for crying down the phone, I'm thinking of taking it up a level and sitting in the branch embarrassing them (or myself more likely!). :rotfl:

Spanishomelette

sidefx wrote: »

Why not?

When I worked in a bank years ago, it was the second thing we did on arrival. Disable the alarm then check for post.
Just because computerisation is now the way of the world, those who used to write letters and phone still exist...

Far more preferable imho, but sadly a dying art..

Not all advances are good!

Ah, now this is making me feel better! So, I'm not the only person who thought posting something through the door was OK. Thank goodness I'm not alone. As I said before, I don't get too many cheques these days and hadn't realised that doing something the way I'd always known to be acceptable had suddenly become a hanging offence.

Thank you sidefx. :j

xylophone

You felt like an arrogant pig? Or do you mean you would call the branch manager an arrogant pig to his face? Did you call him that?

Immoderate language and certainly not acceptable in a letter or telephone conversation........but the fact that the OP thought this is understandable given that she was told (inter alia) that

"we don't guarantee to empty the letter box."


Would you offer that as an excuse to the next tradesman who sends you his bill in the post?

ICan'tStandIt

xylophone wrote: »

Well...... perhaps not? https://forums.moneysavingexpert.com/discussion/5289640 post 1

I'm referring to official complaints.


Getting nowhere with the branch manager is not an official complaint unless the customer makes it so.

Spanishomelette wrote: »

I haven't complained officially, but I have contacted Halifax this evening by email. Their response was "I've passed your details on to our Customer Services team who'll look into this before contacting you directly within 5 working days. I hope this helps.". Er, no. Not at all. But thanks for your concern anyway!

As for crying down the phone, I'm thinking of taking it up a level and sitting in the branch embarrassing them (or myself more likely!). :rotfl:

An official complaint will get you a faster response as the Halifax have to get it resolved within two working days if at all possible.


Register a complaint tonight via the Halifax website and your phone will ring tomorrow.

boo_star

sidefx wrote: »

Why not?

When I worked in a bank years ago, it was the second thing we did on arrival. Disable the alarm then check for post.
Just because computerisation is now the way of the world, those who used to write letters and phone still exist...

Far more preferable imho, but sadly a dying art..

Not all advances are good!

Perhaps it was before the days of ATM deposits, or before that, when banks had a separate "letterbox" for depositing cheques.

I would never dream of pushing a cheque (in an envelope) through the front letter box, it just isn't an accepted form of paying in.

Spanishomelette

Xylophone, when Colsten posted "I'd love to hear the recording of the phone call with the Branch Manager as it might contain clues as to why the Branch Manager did not go out of his way to help you on this occasion. Although he may have had other reasons as well." I can honestly say I would love to hear the recording too. What the manager actually said, and the tone of his voice, were shocking. I can say, however, that whatever I thought of the branch manager, I would certainly never speak to anyone that way, nor be daft enough to write it down.