External 250GB hard drive £23.86 from Dell

lumpy_bum

Sponge wrote: »

I ordered 2 on the evening of the 14th.

I've just emailed them saying I won't accept their cancellation at such a late stage in the process, but will accept an alternative (at no extra charge), as per their T&Cs.

im going to use this in a minute lol:p

egduj

There is another cheapish deal for a 250gb external hard drive from Ebuyer at £46.58.

http://www.ebuyer.com/customer/products/index.html?action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=129523&_LOC=UK

Not as cheap as Dell's but still good enough for anyone wanting one now.

On the previous post it implies that Dell are obliged to offer an alternative as in T&C. Can anyone offer the facts.

roony

I Don't think it's worth any effort in getting shirty with this one, time to move on.

"Please note - your order is subject to our Terms and Conditions of sale and service. Dell will not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors."

Fatal_Swan

maveli wrote: »

Let's take revenge.

Revenge?! A bit harsh - someone at Dell made a mistake, which we all tried to take advantage of because we knew there was no risk as it'd cost us nothing. Even if they cancel all orders - and they haven't, yet - we can hardly complain.

As for the familiar question of whether they legally have to honour our orders, from past experience of misprices, I'm sure they don't. And think about it - why should they? It was a genuine mistake, as we all know, deep down. Imagine they'd incorrectly input the cost of the drives at £2.30, or 23p etc. Then their automated system accepts thousands of orders and sends out emails etc (even though they have the caveat that they will still need to check their suppliers can deal with it). Yes, this is Dell and no-one's going to worry about getting something out of them, but imagine that the online shop in question isn't Dell, but a small company, and any such 'legal' obligation to honour misprices would easily send them under. Our consciences might tell us not to try and rip off a little company but of course the distance selling regulations can't distinguish between Dell and, say, a one-man outfit. Or of course, the extent of the misprice for that matter (23p as opposed to £23).

In any case, no-one here seems to know the law anyway - anyone called Consumer direct, for example? Let's get some perspective anyway, 99% of the time with these we see the same outcome however much we moan, email and threaten legal action, and to be honest that outcome's fair enough. Play the game, send them an email and see what they say but there's not much point taking it any further.

thereaper101

thereaper101 wrote: »

Just got an another email stating the estimated delivery date will be 28th August


Nick

Despite having the above email, i have just recieved the dreaded cancelation email, I admit defeat I can`t be bothered to complain, i`m a broken man

Nick

Sponge

roony wrote: »

I Don't think it's worth any effort in getting shirty with this one, time to move on.

"Please note - your order is subject to our Terms and Conditions of sale and service. Dell will not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors."

But their T&Cs cannot reduce your rights under UK Law. There must be a point at which they have to honour the order, irrespective of their own T&Cs of sale and/or any errors they've made. I imagine it's when they've taken the funds. But I don't know, my contract law is a bit hazy.

I fully understand they don't have to accept orders/offers for goods that have been incorrectly priced (if they're doing it on purpose that's a different matter for Trading Standards) but have some orders gone beyond that point of rejection? There's been an invitation (goods offered at £23), an offer (placed order) and then a confirmation email, possibly money taken (acceptance). My limited knowledge of contract law (be my guest to correct me) is that the process has been completed and they now need to supply the goods, or an equivalent.

I suppose the crux of the matter is the acceptance. Is an email confirming the order and giving you a delivery date regarded as acceptance? Or do funds have to be exchanged, i.e. they take the money from your credit/debit card? (I haven't checked the latter, but I will be when I get home. If I can remember my cc login details )

I won't be taking them to court, but there's no harm and it's no trouble for me to spend a few minutes emailing them to give them that impression! Nothing ventured...

lumpy_bum

god theyre stupid
ive been transferd to 6 different people, no one speaks english enough to understand me and all i want is to speak to uk call center:mad:

BritBrat

The product code and price of your order related to a completely different product, and was incorrectly linked to the description of the Iomega Hard Disc Drive you requested.

I dont think thats correct as I checked the manufactures code.

mjr600

I like DELL but they just can't seem to get their heads around numbers.

http://news.com.com/Goals+led+Dell+to+cook+the+books/2100-1014_3-6203071.html

thereaper101

Sponge wrote: »

But their T&Cs cannot reduce your rights under UK Law. There must be a point at which they have to honour the order, irrespective of their own T&Cs of sale and/or any errors they've made. I imagine it's when they've taken the funds. But I don't know, my contract law is a bit hazy.

If I can remember correctley, isn`t there 3 parts to a contract.

1. Offer [they advertise item at a price]
2. Acceptance [they receive your order]
3. Consideration [they take your money] - at this point an contract is made between the buyer and seller.

Nick