Help. Fake iPad scam from John Lewis.

marliepanda

Shaff wrote: »

The iPad is a real fake, even the logo is not correct. The box serial number matches the receipt...

Can you provide pictures of the ipad, receipt (with any sensitive info blurred/covered) and the serial number on the box?

wealdroam

Ant555 wrote: »

Do we know if the iPad is a 'fake' or just a different serial number from the one shown on the box and receipt?

The OP has already told us...

Shaff wrote: »

The iPad is a real fake, even the logo is not correct.

Shaff

In answer to some of the questions:

I don't have the iPad it's at my Parents in Chelmsford and I live in south London so can't provide photos. But JL on seein it said it was a fake, first it didn't work and second the logos were not even correct.

It was a cellophane wrapper only. Like this http://youtu.be/
John Lewis called Apple from the store after my parents returned it. Apple said they match serial numbers between device and box and then seal it. Then ship it. So they do not believe it is their responsibility.
John Lewis were meant to contact my parents this evening after their 'investigations' but have not bothered, so will call tomorrow.
Pursuing charge back and am wondering if they would cover this given it is not about goods not being turned up or card fraud. There is a letter template you can use but not sure how I would word this to get the cash back.

wealdroam

Shaff wrote: »

Pursuing charge back and am wondering if they would cover this given it is not about goods not being turned up or card fraud. There is a letter template you can use but not sure how I would word this to get the cash back.

In the first instance, just get the account holder to phone the card issuer, give a reason and ask for a chargeback.

DCFC79

Id still get apple to confirm about the serial nos.

peachyprice

DCFC79 wrote: »

Id still get apple to confirm about the serial nos.

Indeed, the original ipad from the box has to be somewhere.

NotRichAtAll

peachyprice wrote: »

Indeed, the original ipad from the box has to be somewhere.

and if it's been used i'm sure apple or someone could find it by its activity

neilmcl

OP, I think you should change the title of your thread and remove the word "scam" as it's implying that JL are operating a fake ipad scam, which of course they're not.

davetrousers

peachyprice wrote: »

Indeed, the original ipad from the box has to be somewhere.

NotRichAtAll wrote: »

and if it's been used i'm sure apple or someone could find it by its activity

This this this.

I suspect the genuine Ipad could be in the hands (or passed through the hands) of a John Lewis employee.

BJV

Op so sorry I had a nightmare with John Lewis a few years ago which by chance was when I tried to buy an Ipad.


https://forums.moneysavingexpert.com/discussion/3850407
I normally buy in store but could not get out of the office so ordered on line. They took my money then without notice sent an email saying that my order which was a 40th present for my Oh had been cancelled. They classed an ipad as a "high risk product".

Have to say Jlewis where terrible and customer service was a laugh. I am not saying that in this case john lewis has a scam and I genuinely don't think that you will ever really get to the bottom of what has happened but it is unfair that your parents should end up out of pocket.


The only good experience or luck for me was that I did in the end get my money back.

If it is any help when Jlewis messed up my order ( the ipad was new out and there was at the time a waiting list which is why I preordered) I called Apple themselves. They where amazing and got my one special delivery to arrive the next day.