Currys misselling - laptop

enfield_freddy

agrinnall wrote: »

Currys say:

The Satellite C50B14D has an Intel® Celeron® N2830 processor, which provides ample power for home computing, whether you're browsing websites or updating spreadsheets.

You can't really argue with that, and the OP is likely to be perfectly happy with it, although personally I'd want something with a better processor.

I have an intel "nuc" running one of those CPUs , ok with win 7 or 8 32 bit they only have about 2.8 g of memory left after the graphics (and win 32bit 3.7 g max) , on 64 bit they are slow ,


I would suggest adding a bit more memory to it (another 4g = about £28) and at a later date buy a ssd drive (120g = £45) both of those will make it well usable , has in my case




EDIT: it is win 8.1 bing 64 bit , max memory capacity is 8g on that cpu/chipset ,


definatly needs upgrading

vuvuzela

enfield_freddy wrote: »

I have an intel "nuc" running one of those CPUs , ok with win 7 or 8 32 bit they only have about 2.8 g of memory left after the graphics (and win 32bit 3.7 g max) , on 64 bit they are slow ,


I would suggest adding a bit more memory to it (another 4g = about £28) and at a later date buy a ssd drive (120g = £45) both of those will make it well usable , has in my case




EDIT: it is win 8.1 bing 64 bit , max memory capacity is 8g on that cpu/chipset ,


definatly needs upgrading

Your nuc doesn't need 1.2GB RAM for the graphics. Change it in the BIOS/UEFI to a much lower figure, you probably won't notice the difference in VGA performance.

SuperHan

Another vote for don't worry about what's on the receipt.

The sales staff get targetted on the number of £ they sell in services. They can use their discretion to get the sale. So, they were happy to discount the laptop price down to secure themselves £45 of services, but only charge you an extra £10. If you didn't want the service, they wouldn't have wanted to offer you the discount (as there will be no profit on the laptop, but a lot on the service), so selling at £268 would have made no profit.

They had the discretion to discount to the online price, but not the obligation. You taking extra things made them use their discretion. If you hadn't, they wouldn't have. You were sold a package for a price and you were happy with that. End of.

This is just a case of buyer's remorse. Their signage is usually pretty clear in store that you can only return within 21 days if the product is still sealed and unopened. Obviously this wouldn't be the case if they had set it up for you. The law makes no provision for a change of mind, unfortunately, so you don't really have any further recourse.

Gonia

Thank you everyone for the comments


I had a response to my complaint that in fact the store should have informed me what they are doing - I have been lied to about £10 service charge and the support team confirmed there is no such a thing and in my case the service charge was free. The discount was not mentioned to me. In general it seems - after reading your comments that nothing has to be explained to the client as it is a sole responsibility of the client to come to the store prepared with all information possible..
fair enough I am just wondering how come banks have to return missold PPIs on the very same basis I keep talking about? Banks policies were also available online and the clients should have been researching before signing any contracts, one may also say 'they were surely happy to pay for additional services so whats the problem'? Yet the court decided to fine the banks and ordered them to pay the missold services back..Where is the difference?

shaun_from_Africa

Gonia wrote: »

fair enough I am just wondering how come banks have to return missold PPIs on the very same basis I keep talking about? Banks policies were also available online and the clients should have been researching before signing any contracts, one may also say 'they were surely happy to pay for additional services so whats the problem'? Yet the court decided to fine the banks and ordered them to pay the missold services back..Where is the difference?

There is one major difference between what generally happened with PPI and your case.
Many banks added PPI to loans and mortgages without the customers knowledge or if they did inform them, they often implied that there was no option but to have it.
You were asked if you wanted the laptop setting up and you agreed to this.

Gonia wrote: »

I am not technical person at all so after the salesman suggested I can have it all set up in store for £10, I thought it is a worth paying so little for the service.

You still don't want to accept that the laptop and setting up service you bought wasn't mis-sold.
There was a price advertised in store for the laptop (forget about the online price as that has nothing to do with what you bought) and you paid exactly what was agreed to.
The breakdown on the receipt may be different but the total sum paid by you is exactly what you agreed to pay.

Gonia

shaun_from_Africa wrote: »

There is one major difference between what generally happened with PPI and your case.
Many banks added PPI to loans and mortgages without the customers knowledge or if they did inform them, they often implied that there was no option but to have it.
You were asked if you wanted the laptop setting up and you agreed to this.





You still don't want to accept that the laptop and setting up service you bought wasn't mis-sold.
There was a price advertised in store for the laptop (forget about the online price as that has nothing to do with what you bought) and you paid exactly what was agreed to.
The breakdown on the receipt may be different but the total sum paid by you is exactly what you agreed to pay.

ok thank you

paddyrg

Many, many years ago, I used to work for Curry's (back in the pre-laptop days, when we sold walkmans, TV's were as deep as they were wide, and you had to buy and fit your own plug). Back then, the big upsell was insurance products, and the store manager was under pressure to get 10% of his store's gross to be insurance products. He was not allowed to discount the insurance, but had a high margin on it - so he'd discount stock to a price where he'd make a loss on the sale in order to put the insurance through at full price.

Sounds like exactly the same scenario.

bod1467

This is exactly the same reason why, if you are a cash buyer, it is best to take the dealer's finance when buying a car (provided there are no early payment penalties). That way you get a much better discount as the dealer gets commission for selling the finance.

Within 14 days you simply cancel the finance and pay the due amount in full.

barbiedoll

Currys have been ripping customers off with this "set-up" malarky for ages. Punters were whinging about it on Reddit last year.

http://www.huffingtonpost.co.uk/2014/12/29/currys-knowhow-reddit_n_6389672.html

My husband and son went to Currys to buy a specific laptop, they took cash (to prevent the sneaky "optional" insurance add-on at the till) and they reserved the item in store before they left. This was their big mistake, by the time that they arrived, Currys had "set-up" the laptop and then tried to charge £35 for the privilege!

And no, he didn't pay it, they refused to sell it to him without it, so he refused to buy it and went to a different branch and bought it there.

Currys' business practices are so sharp, they make Arthur Daley look like The Good Samaritan! :mad:

tomtontom

barbiedoll wrote: »

Currys have been ripping customers off with this "set-up" malarky for ages. Punters were whinging about it on Reddit last year.

http://www.huffingtonpost.co.uk/2014/12/29/currys-knowhow-reddit_n_6389672.html

My husband and son went to Currys to buy a specific laptop, they took cash (to prevent the sneaky "optional" insurance add-on at the till) and they reserved the item in store before they left. This was their big mistake, by the time that they arrived, Currys had "set-up" the laptop and then tried to charge £35 for the privilege!

And no, he didn't pay it, they refused to sell it to him without it, so he refused to buy it and went to a different branch and bought it there.

Currys' business practices are so sharp, they make Arthur Daley look like The Good Samaritan! :mad:

This is entirely different - the OP wanted them to set up the computer for them.