MSE News: NatWest and RBS wages, benefits and other payments 'missing'

agrinnall

SnowTiger wrote: »

Really? Wow.

Perhaps it's a case of if it ain't broke, don't fix it. Erm...

It was written in the days when memory was at a premium and Assembler allowed for smaller executables. And indeed, because it worked then, and still works now (usually), it's never been replaced.

stclair

beamerguy wrote: »

Doubt if they know themselves, sums up the RBS group

You would thought you would have all learnt your lesson from the last 3 IT glitches.

colsten

worldtraveller wrote: »

I never said anything whatsoever about RBS staff moving anywhere. What I clearly said was that RBS customers should take their business elsewhere.

There are plenty of banks, with far better service, bending over backwards to take the business of current RBS customers. This is yet another great time to do it.:)

Apologies, due to your general verbal attack on RBS and its employees, I misunderstood who you want to move. The net result would obviously be the same if all the RBS customers moved as you propose - tens of thousands of people out of a job. A company without customers doesn't need any employees as I am sure you know. My questions and suggestions to you therefore remain the same as before, and I obviously don't expect any sensible answer.

Just to avoid the "you must be working for a bank" response: I am not working for RBS or other bank, and I never did. Nor do I have friends or family that do or did.

chambta

In terms of day to day service from the people in their local branch I think most RBS customers are actually pretty happy. I know that as they tell me that daily. They aren't enamored with the wider company, but then neither are the staff.

Herbalus

Sinhanada wrote: »

they are very quick at resolving the financial hardships that people go through.

Well, they've had a lot of practice at it

Herbalus

colsten wrote: »

Apologies, due to your general verbal attack on RBS and its employees, I misunderstood who you want to move. The net result would obviously be the same if all the RBS customers moved as you propose - tens of thousands of people out of a job. A company without customers doesn't need any employees as I am sure you know. My questions and suggestions to you therefore remain the same as before, and I obviously don't expect any sensible answer.

I must admit I'm confused by your stance. The most logical to me is that it was an 'other side of the coin' view to counter a poster who was urging people to leave, but can't be sure.

I just can't agree that the employees' wellbeing is a big factor in any personal banking decisions. After all, that would suggest that people should stay with a company that delivers consistently bad service for fear that leaving to better service/product will lose employees their jobs. This payments mess isn't the employees' fault, but I think the consistent IT errors should certainly prompt everybody to review their banking arrangements and decide whether to risk staying.

Not to mention the relative lack of perks compared to other banks - if everybody could get a better deal with the Halifax £5/month or FD's £250 0% overdraft for example, would that prompt you to question what will happen to RBS employees?

Or do I misunderstand?

beamerguy

colsten wrote: »

Apologies, due to your general verbal attack on RBS and its employees, I misunderstood who you want to move. The net result would obviously be the same if all the RBS customers moved as you propose - tens of thousands of people out of a job. A company without customers doesn't need any employees as I am sure you know. My questions and suggestions to you therefore remain the same as before, and I obviously don't expect any sensible answer.

Just to avoid the "you must be working for a bank" response: I am not working for RBS or other bank, and I never did. Nor do I have friends or family that do or did.

I do hope this thread is not going to become yet another battle ground for "who said what, who is right" etc etc

The simple fact is that RBS is an outdated institution and customers and staff alike MUST be aware of any outcome in the future. The bank is skating on thin ice and has been since the idiot called Fred Goodwin virtually destroyed them. That idiot has never been prosecuted ? if the government are lucky enough to find a buyer for shares, branch closures and staff losses will happen and RBS should be trimmed down, bonuses should be stopped until they can function properly.

An IT failure is the responsibility of the bank yet, it did not cross their little minds to set up free phone numbers, why should customers have to pay to complain and find out what the problem is ?

It must make us all wonder what planet Ross McEwan, chief executive of Royal Bank of Scotland is from ? Just like the CEO of Lloyds, Antonio Horta-Osorio, both clearly do not have hands on knowledge in the banks that pay their salaries

Sad old life with these bods picking up over £1 million a year

FOR WHAT WE MUST ASK

eskbanker

beamerguy wrote: »

That idiot has never been prosecuted ?

While I doubt anybody would dispute Goodwin's role in some risky business decisions, what criminal acts are you accusing him of?

nwc389

Some things never change , the bosses sit in their Ivory towers and leave their long suffering staff at the ground level to deal with the mess their poor customers get left in .
For some people on tight incomes the knock on effects of delayed income can go on and on , I feel so sorry for them.

tranmereforever

Looking at comments this morning on Twitter it seems despite Natwest insisting it has been resolved it has not as people are saying they have not had money due in today either

Also from a PR perspective you would think they would have suspended the text service informing people they are low on funds!