BT Sport fiver a month

Paperweight

VisionMan wrote: »

Perhaps you and some others have missed or not read some previous posts on here. Sorry to say your giving out the wrong advice -



And as per this link Ofcom are giving all BT complainants -

http://btsupport.custhelp.com/app/answers/blank/a_id/53696/?s_cid=con_FURL_btsportreferral

They are only referring people back to BT to pursue the matter.

So your advice is to do nothing then. Just sit back and take what's coming without kicking up a fuss. Sorry, I don't agree. The more people that complain and make a fuss, the more likely someone will do something about it. Lots of people on this thread have kicked off at BT and been offered various deals.

VisionMan

All the information users either need or require has already been posted on this thread. The first is do not use the online web pages for your enquiries.

The Ombudsman does not oversee or deal with complaints about TV.

Ofcom have stated they will not intervene in this matter and are referring all complaints back to BT via this link -

http://btsupport.custhelp.com/app/answers/blank/a_id/53696/?s_cid=con_FURL_btsportreferral

Which states if users have had a problem with either the web pages, phone contact or are unclear on the matter, they can contact BT via these two new routes -

If you still need help
We've set up a special team to help customers with their BT Sport options. If you'd like to get in touch, please complete this short online form > We'll then call you back within 48 hours.

If you prefer, you can call us on 0800 434 6063. We're here 8am to 8pm Monday to Friday, and 9am to 6pm on Saturday.

See more about the customer complaints code here >

The two contact options are either via email - https://bt.custhelp.com/app/contact_email/c/7584

or by ringing a specially trained BT Sport team on 0800 434 6063.

Paperweight

VisionMan wrote: »

Ofcom have stated they will not intervene in this matter and are referring all complaints back to BT via this link -

http://btsupport.custhelp.com/app/answers/blank/a_id/53696/?s_cid=con_FURL_btsportreferral

Can you please send the link to this Ofcom statement as I would like to read it and try and understand their reasoning.

VisionMan

Ask OFCOM!

Paperweight

VisionMan wrote: »

Ask OFCOM!

Hmmm!!!. You seemed to be pretty confident of your statement that Ofcom had stated that they would not intervene in the matter but I can find no evidence of this and now, it appears that you can't either.

I have just had a quick look at the threads that your last 100 or so contributions have been on and they are, without exception about either BT, Sky or TVs with a generally negative slant on Sky and positive one for BT.

I am afraid that I am rather loathe to take any advice from you anymore on not chasing BT or referring them to Ofcom unless you can assure me that you have no links whatsoever with BT.

pen1

Paperweight wrote: »

Can you please send the link to this Ofcom statement as I would like to read it and try and understand their reasoning.

I don't know whether there's a specific statement from OFCOM on the matter.

However, OFCOM are a monitoring service and specify in multiple places on their website that "we can't investigate individual cases".

See, for example, http://consumers.ofcom.org.uk/complain/phone-and-broadband-complaints/sales/

They can launch investigations, however, if for example, there is a widespread issue and they are not satisfied that providers are doing sufficient to remedy it.

In this instance, it appears that OFCOM have alerted BT that they are receiving a volume of complaints, and BT have responded by making a team available to address these complaints; and have asked OFCOM to refer complainants to the webpage at http://btsupport.custhelp.com/app/answers/blank/a_id/53696/?s_cid=con_FURL_btsportreferral

So, that's OFCOM's response, as I see it. They've given BT the opportunity, in the first instance, to resolve complaints via their own complaints process.

pen1

Jed_Exodus wrote: »

As far as I know I have 13 months left on my BB contract, but when I go on their website it encourages me to extend this as its coming to an end, it says I'll have to pay an extra £6.50 on top of the £5 when my BB contract ends.

I'm not at all happy with the way they're conducting themselves, sooner I can get away from them the better.

I agree with your criticism on this point.

I've gone through this process with 2 accounts I look after, and I agree that BT's interpretaion of "coming to an end" seemed rather liberal (more like half-way through, in both my cases). Nor was I impressed that the "yes" box was pre-filled to encourage me to commit to unnecessary re-contracting, perhaps without being alert.

Having ticked "no", however, it did lead to a downgrade to "BT Sport Lite" with no re-contracting.

VisionMan

Paperweight wrote: »

Hmmm!!!. I am afraid that I am rather loathe to take any advice from you anymore on not chasing BT or referring them to Ofcom unless you can assure me that you have no links whatsoever with BT.

I have no links with BT whatsoever and nor have I ever.

But please don't put words in my mouth that weren't said. I have been actively stating people should pursue this matter with BT and no other!

VisionMan

pen1 wrote: »

I agree with your criticism on this point.

I've gone through this process with 2 accounts I look after, and I agree that BT's interpretaion of "coming to an end" seemed rather liberal (more like half-way through, in both my cases). Nor was I impressed that the "yes" box was pre-filled to encourage me to commit to unnecessary re-contracting, perhaps without being alert.

Having ticked "no", however, it did lead to a downgrade to "BT Sport Lite" with no re-contracting.

I concur. My advice would be/is don't use the online web pages. They are not in my opinion a way forward.

marleyboy

Fortunately, we did not take the advice of sitting back and doing nothing.

As a customer of Youview and BT BB, we were told explicitly from BT that all we needed to do to drop this extra £5 PM is downgrade to sport lite, which did involve renewing our contract so as to be stuck with them for another 18 Months. By doing nothing, the extra £5 a Month for the sports channels would apply to our existing contract.

Well I was just not prepared to do nothing about that, no matter who says we should. It was only once we quoted them of clause 57:

If you are still in a minimum contract term for that service and you reasonably consider that you would be materially disadvantaged by the change, then you will have 30 days from the day you receive our written notification to call and tell us you want to end your contract for that service without paying a charge for ending your contract early.

that they agreed to drop us to lite WITHOUT RENEWING OUR CONTRACT. Prior to mentioning the clause they insisted we had no choice but to renew if we wanted to drop the extra £5.

It seems that BT are hoping their customers sit back and do nothing about it.