Anyone dealt with Germania?

kuepper

just wondered before I submit claim

2013archers

Hi, Kuepper

were you on the Germania flight ST4639 Skiathos to Manchester on friday 29 may 2015 which was delayed by 4 .1/4 hours by any chance.

fifeken

His/her other posts would indicate so.

https://forums.moneysavingexpert.com/discussion/5251155

kuepper

2013archers wrote: »

Hi, Kuepper

were you on the Germania flight ST4639 Skiathos to Manchester on friday 29 may 2015 which was delayed by 4 .1/4 hours by any chance.

yep, as per my other post. I used the mse template letter and emailed it to germania. I'll keep you updated and appreciate if you'd reciprocate if you didn't mind.

kuepper

I will post updates of my claim (for arriving 4 hr 11 mins late, and for refreshments) in this thread

2013archers

Kuepper,
We emailed again yesterday 7 june, attaching our original email sent to Germania 1 June, also attached screenshot taken on friday night 29 may of arrival time at Manchester Airport at 8pm.

the email address we were given by Germania head office was

customer.relations@germania.aero

is this the same as the one you sent to ?

kuepper

2013archers wrote: »

the email address we were given by Germania head office was

[EMAIL="customer.relations@germania.aero"]customer.relations@germania.aero[/EMAIL]

is this the same as the one you sent to ?

no I sent mine to servicecenter@germania.aero which I got from http://www.flygermania.de/en/services/contact/general-information-service-and-booking/#kontaktmenu2 . It hasn't come back as undeliverable so assume it arrived.

when you say you contacted head office, was that in Germany on the number given on the above link? I may phone Olympic and ask for appropriate Germania email (though Olympic don't have an email for their customer services, it's post only).

Have now received an apologetic letter from Olympic saying Germania said the delay was due to 'extraordinary circumstances' beyond their control.

kuepper

2013 Archers: I contacted the ECC(European Consumer Centre) [+44(0)1268 886 690 (lines open 10am - 3pm) ] who said they would contact Germania on my behalf. They gave me a reference number to quote for my complaint and said just send them [ecc@tsi.org.uk] a copy of what I'd sent Germania and make sure I include all the information required on EU Air Passenger Rights Complaint Form accessed on rhs of page at http://www.ukecc.net/popular/Air-Travel.cfm

ECC also said ignore 6 weeks mentioned on EU Air Passenger Rights Complaint Form so i've sent a copy of completed form to Greek aviation authority at [EMAIL="d1d@hcaa.gr"]d1d@hcaa[/EMAIL]
[EMAIL="d1d@hcaa.gr"][/EMAIL]

2013archers

hi Kuepper, we rang this no.in germany +49 (0) 30 610 818 000.germania head office.
who gave us the email address. thanks, we will follow you in contacting ECC

kuepper

2013Archers: I asked Olympic re Germania email today and they gave me the one I'd used!

2013archers

kuepper wrote: »

2013Archers: I asked Olympic re Germania email today and they gave me the one I'd used!

maybe our emails are still flying ! around in the 'ether'