PPI Reclaiming successes and failures

di3004

KAJH wrote: »

• What were you reclaiming: - PPI from a personal loan
• Who was the provider: - HSBC
• How much did you get back: - £2560
• Did you get it back after a letter or did you go to the Financial Ombudsman: - Letter
• And then write your brief reclaim tale

My husband took out a personal loan with HSBC after leaving university. He was told that he had to take out PPI or they would not lend him the money, therefore he did so.
After reading this site I persuaded my husband to try to get the PPI back. He wrote a letter to HSBC in November 2008 (using the pro formas on the site)and they sent him a cheque for £2560 in January 2009, this included interest!

Hello, welcome, Congratulations and Well done.
:beer::T:beer:

kennavern

• What were you reclaiming: - PPI from a personal loan
• Who was the provider: - Firstplus
• How much did you get back: - awaiting final offer £9000 + interest
• Did you get it back after a letter or did you go to the Financial Ombudsman: - Ombudsman

My 15 steps and 9 months to a Successful Firstplus PPI claim:

1) 22 January 09 - I downloaded Martin's :money:PPI claim step1 letter, filled in my details stating that I felt I was mis-sold the policy and posted it off to First Plus.
2) 27 January 09 - I received a letter saying that they are looking into my concerns and would let me have a response or update no later than 20 February 09.
3) 20 February 09 - I received a letter saying that they are yet to finalise the details but remain committed to resolving my complaint and would contact me again by 20 March 09.
4) 20 March 09 - I received a letter saying that they are not yet in a position to provide me with a full response because they are still waiting for the original recordings of the telephone calls which took place during the stages of my loan application and they would get back to me no later than 10 April 09.
5) 25 March 09 - I received a 3 page letter stating what was supposedly discussed by their account manager during the sale of my policy finishing with "The account manager asked if you had any questions regarding the terms and conditions we sent out to you for the payment protection insurance and you both replied NO". They then stated that having completed their investigation they were unable to agree that my policy was mis-sold and that they were sorry if this was not the answer I wanted but they hoped their explanation was helpful. They suggested that if I was dissatisfied with their response I should contact the Financial Ombudsman Service.
6) 12 May 09 - I downloaded Martin's :money:PPI claim step2 letter, filled in my details stating that I did not feel that their letter dated 25 March did not offer satisfactory justification that my policy was sold fairly, reasonably and within my best interests and posted it off to First Plus.
7) 14 May 09 - I received a letter saying thank you for my letter dated 12 May and that my comments had been noted and they would provide a full response no later than 28 May 09.
8) 21 May 09 - I received a letter saying that the senior managers of Firstplus are willing to reach an agreement with me in an attempt to reach a mutually agreeable outcome. The enhanced rebate they were prepared to offer was calculated on a pro-rata basis of 78% of the insurance premium. They attached an acceptance letter for me to sign and return.
9) 5 June 09 - I downloaded the Ombudsman complaint letter from Martin's:money: website, filled it in and posted it off to the Financial Ombudsman Service.
10) 15 June 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence and stating that they are currently receiving a very high volume of enquiries and that they would provide me with a full response as soon as they could.
11) 2 July 09 - I received a letter from the Financial Ombudsman thanking me for contacting them about my complaint and stating that they would now ask the business for further information about the case. Then as soon as they are able they would pass my complaint over to one of their adjudicators but said because they are dealing with a particularly large number of complaints they were sorry that it might be a while before an adjudicator would be free to look into my case. They finished by saying that one of their colleagues would write to me as soon as possible and certainly within two months to keep in touch.
12) 16 August 09 - I received a letter from the Financial Ombudsman requesting copies of all correspondence I had with Firstplus and my PPI contract, I immediately copied and returned.
13) 19 August 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence which was received safely on 18 August and that they had noted my comments and would pass this on to the team investigating my complaint for further consideration.
14) 2 September 09 - I received a letter from the Financial Ombudsman stating that their next step was to hand my complaint to one of their adjudicators who would consider carefully what I and the firm have said before setting out their view on how the complaint should be settled. Once again they said because of a large number of complaints they were sorry that it might be a while before an adjudicator is able to look into my case however they would write to me as soon as possible and certainly within two months to keep in touch.
15) 18 September 09 - Finally some good news,:beer: I received a letter from the Financial Ombudsman stating "I am pleased to let you know that following our involvement Firstplus has now agreed to make an offer to settle your complaint. I believe I will be refunded all the money I have paid for the PPI to date plus 8% interest.

I now eagerly await the precise terms of the proposed settlement from Firstplus.:j

shooby1

kennavern wrote: »

• What were you reclaiming: - PPI from a personal loan
• Who was the provider: - Firstplus
• How much did you get back: - awaiting final offer £9000 + interest
• Did you get it back after a letter or did you go to the Financial Ombudsman: - Ombudsman

My 15 steps and 9 months to a Successful Firstplus PPI claim:

1) 22 January 09 - I downloaded Martin's :money:PPI claim step1 letter, filled in my details stating that I felt I was mis-sold the policy and posted it off to First Plus.
2) 27 January 09 - I received a letter saying that they are looking into my concerns and would let me have a response or update no later than 20 February 09.
3) 20 February 09 - I received a letter saying that they are yet to finalise the details but remain committed to resolving my complaint and would contact me again by 20 March 09.
4) 20 March 09 - I received a letter saying that they are not yet in a position to provide me with a full response because they are still waiting for the original recordings of the telephone calls which took place during the stages of my loan application and they would get back to me no later than 10 April 09.
5) 25 March 09 - I received a 3 page letter stating what was supposedly discussed by their account manager during the sale of my policy finishing with "The account manager asked if you had any questions regarding the terms and conditions we sent out to you for the payment protection insurance and you both replied NO". They then stated that having completed their investigation they were unable to agree that my policy was mis-sold and that they were sorry if this was not the answer I wanted but they hoped their explanation was helpful. They suggested that if I was dissatisfied with their response I should contact the Financial Ombudsman Service.
6) 12 May 09 - I downloaded Martin's :money:PPI claim step2 letter, filled in my details stating that I did not feel that their letter dated 25 March did not offer satisfactory justification that my policy was sold fairly, reasonably and within my best interests and posted it off to First Plus.
7) 14 May 09 - I received a letter saying thank you for my letter dated 12 May and that my comments had been noted and they would provide a full response no later than 28 May 09.
8) 21 May 09 - I received a letter saying that the senior managers of Firstplus are willing to reach an agreement with me in an attempt to reach a mutually agreeable outcome. The enhanced rebate they were prepared to offer was calculated on a pro-rata basis of 78% of the insurance premium. They attached an acceptance letter for me to sign and return.
9) 5 June 09 - I downloaded the Ombudsman complaint letter from Martin's:money: website, filled it in and posted it off to the Financial Ombudsman Service.
10) 15 June 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence and stating that they are currently receiving a very high volume of enquiries and that they would provide me with a full response as soon as they could.
11) 2 July 09 - I received a letter from the Financial Ombudsman thanking me for contacting them about my complaint and stating that they would now ask the business for further information about the case. Then as soon as they are able they would pass my complaint over to one of their adjudicators but said because they are dealing with a particularly large number of complaints they were sorry that it might be a while before an adjudicator would be free to look into my case. They finished by saying that one of their colleagues would write to me as soon as possible and certainly within two months to keep in touch.
12) 16 August 09 - I received a letter from the Financial Ombudsman requesting copies of all correspondence I had with Firstplus and my PPI contract, I immediately copied and returned.
13) 19 August 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence which was received safely on 18 August and that they had noted my comments and would pass this on to the team investigating my complaint for further consideration.
14) 2 September 09 - I received a letter from the Financial Ombudsman stating that their next step was to hand my complaint to one of their adjudicators who would consider carefully what I and the firm have said before setting out their view on how the complaint should be settled. Once again they said because of a large number of complaints they were sorry that it might be a while before an adjudicator is able to look into my case however they would write to me as soon as possible and certainly within two months to keep in touch.
15) 18 September 09 - Finally some good news,:beer: I received a letter from the Financial Ombudsman stating "I am pleased to let you know that following our involvement Firstplus has now agreed to make an offer to settle your complaint. I believe I will be refunded all the money I have paid for the PPI to date plus 8% interest.

I now eagerly await the precise terms of the proposed settlement from Firstplus.:j

well done :T:T

amersall

kennavern wrote: »

• What were you reclaiming: - PPI from a personal loan
• Who was the provider: - Firstplus
• How much did you get back: - awaiting final offer £9000 + interest
• Did you get it back after a letter or did you go to the Financial Ombudsman: - Ombudsman

My 15 steps and 9 months to a Successful Firstplus PPI claim:

1) 22 January 09 - I downloaded Martin's :money:PPI claim step1 letter, filled in my details stating that I felt I was mis-sold the policy and posted it off to First Plus.
2) 27 January 09 - I received a letter saying that they are looking into my concerns and would let me have a response or update no later than 20 February 09.
3) 20 February 09 - I received a letter saying that they are yet to finalise the details but remain committed to resolving my complaint and would contact me again by 20 March 09.
4) 20 March 09 - I received a letter saying that they are not yet in a position to provide me with a full response because they are still waiting for the original recordings of the telephone calls which took place during the stages of my loan application and they would get back to me no later than 10 April 09.
5) 25 March 09 - I received a 3 page letter stating what was supposedly discussed by their account manager during the sale of my policy finishing with "The account manager asked if you had any questions regarding the terms and conditions we sent out to you for the payment protection insurance and you both replied NO". They then stated that having completed their investigation they were unable to agree that my policy was mis-sold and that they were sorry if this was not the answer I wanted but they hoped their explanation was helpful. They suggested that if I was dissatisfied with their response I should contact the Financial Ombudsman Service.
6) 12 May 09 - I downloaded Martin's :money:PPI claim step2 letter, filled in my details stating that I did not feel that their letter dated 25 March did not offer satisfactory justification that my policy was sold fairly, reasonably and within my best interests and posted it off to First Plus.
7) 14 May 09 - I received a letter saying thank you for my letter dated 12 May and that my comments had been noted and they would provide a full response no later than 28 May 09.
8) 21 May 09 - I received a letter saying that the senior managers of Firstplus are willing to reach an agreement with me in an attempt to reach a mutually agreeable outcome. The enhanced rebate they were prepared to offer was calculated on a pro-rata basis of 78% of the insurance premium. They attached an acceptance letter for me to sign and return.
9) 5 June 09 - I downloaded the Ombudsman complaint letter from Martin's:money: website, filled it in and posted it off to the Financial Ombudsman Service.
10) 15 June 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence and stating that they are currently receiving a very high volume of enquiries and that they would provide me with a full response as soon as they could.
11) 2 July 09 - I received a letter from the Financial Ombudsman thanking me for contacting them about my complaint and stating that they would now ask the business for further information about the case. Then as soon as they are able they would pass my complaint over to one of their adjudicators but said because they are dealing with a particularly large number of complaints they were sorry that it might be a while before an adjudicator would be free to look into my case. They finished by saying that one of their colleagues would write to me as soon as possible and certainly within two months to keep in touch.
12) 16 August 09 - I received a letter from the Financial Ombudsman requesting copies of all correspondence I had with Firstplus and my PPI contract, I immediately copied and returned.
13) 19 August 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence which was received safely on 18 August and that they had noted my comments and would pass this on to the team investigating my complaint for further consideration.
14) 2 September 09 - I received a letter from the Financial Ombudsman stating that their next step was to hand my complaint to one of their adjudicators who would consider carefully what I and the firm have said before setting out their view on how the complaint should be settled. Once again they said because of a large number of complaints they were sorry that it might be a while before an adjudicator is able to look into my case however they would write to me as soon as possible and certainly within two months to keep in touch.
15) 18 September 09 - Finally some good news,:beer: I received a letter from the Financial Ombudsman stating "I am pleased to let you know that following our involvement Firstplus has now agreed to make an offer to settle your complaint. I believe I will be refunded all the money I have paid for the PPI to date plus 8% interest.

I now eagerly await the precise terms of the proposed settlement from Firstplus.:j

:j:j:j:j:j:j:j:j:janother one bites the dust:T:T:T:T love it when first plus lose, well done to you:beer::beer:

amersall

:money::money: well done to all winners this week:j:j:j:j:jonwards and upwards:j:j:j

pault1

Today I received a cheque from welcome finance for over £1700, this follows on from another cheque I received 2 weeks ago to the tune of justover £1300 .
I have been given over £3000 due to their mis selling me ppi insurance. I now have the opportunity , thank god to finally rid my self of welcome.

marshallka

pault1 wrote: »

Today I received a cheque from welcome finance for over £1700, this follows on from another cheque I received 2 weeks ago to the tune of justover £1300 .
I have been given over £3000 due to their mis selling me ppi insurance. I now have the opportunity , thank god to finally rid my self of welcome.

Brilliant news. I bet you will be glad to be rid.;)

alexinmancs

A county court case that might have massive reprecussions on the PPI industry AND the loan indusrtry! I cannot post the actual link but if you google the title I'm sure you can get to it. I'm quite sure Martin will put it on his main page soon anyway.

di3004

kennavern wrote: »

• What were you reclaiming: - PPI from a personal loan
• Who was the provider: - Firstplus
• How much did you get back: - awaiting final offer £9000 + interest
• Did you get it back after a letter or did you go to the Financial Ombudsman: - Ombudsman

My 15 steps and 9 months to a Successful Firstplus PPI claim:

1) 22 January 09 - I downloaded Martin's :money:PPI claim step1 letter, filled in my details stating that I felt I was mis-sold the policy and posted it off to First Plus.
2) 27 January 09 - I received a letter saying that they are looking into my concerns and would let me have a response or update no later than 20 February 09.
3) 20 February 09 - I received a letter saying that they are yet to finalise the details but remain committed to resolving my complaint and would contact me again by 20 March 09.
4) 20 March 09 - I received a letter saying that they are not yet in a position to provide me with a full response because they are still waiting for the original recordings of the telephone calls which took place during the stages of my loan application and they would get back to me no later than 10 April 09.
5) 25 March 09 - I received a 3 page letter stating what was supposedly discussed by their account manager during the sale of my policy finishing with "The account manager asked if you had any questions regarding the terms and conditions we sent out to you for the payment protection insurance and you both replied NO". They then stated that having completed their investigation they were unable to agree that my policy was mis-sold and that they were sorry if this was not the answer I wanted but they hoped their explanation was helpful. They suggested that if I was dissatisfied with their response I should contact the Financial Ombudsman Service.
6) 12 May 09 - I downloaded Martin's :money:PPI claim step2 letter, filled in my details stating that I did not feel that their letter dated 25 March did not offer satisfactory justification that my policy was sold fairly, reasonably and within my best interests and posted it off to First Plus.
7) 14 May 09 - I received a letter saying thank you for my letter dated 12 May and that my comments had been noted and they would provide a full response no later than 28 May 09.
8) 21 May 09 - I received a letter saying that the senior managers of Firstplus are willing to reach an agreement with me in an attempt to reach a mutually agreeable outcome. The enhanced rebate they were prepared to offer was calculated on a pro-rata basis of 78% of the insurance premium. They attached an acceptance letter for me to sign and return.
9) 5 June 09 - I downloaded the Ombudsman complaint letter from Martin's:money: website, filled it in and posted it off to the Financial Ombudsman Service.
10) 15 June 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence and stating that they are currently receiving a very high volume of enquiries and that they would provide me with a full response as soon as they could.
11) 2 July 09 - I received a letter from the Financial Ombudsman thanking me for contacting them about my complaint and stating that they would now ask the business for further information about the case. Then as soon as they are able they would pass my complaint over to one of their adjudicators but said because they are dealing with a particularly large number of complaints they were sorry that it might be a while before an adjudicator would be free to look into my case. They finished by saying that one of their colleagues would write to me as soon as possible and certainly within two months to keep in touch.
12) 16 August 09 - I received a letter from the Financial Ombudsman requesting copies of all correspondence I had with Firstplus and my PPI contract, I immediately copied and returned.
13) 19 August 09 - I received a letter from the Financial Ombudsman thanking me for my correspondence which was received safely on 18 August and that they had noted my comments and would pass this on to the team investigating my complaint for further consideration.
14) 2 September 09 - I received a letter from the Financial Ombudsman stating that their next step was to hand my complaint to one of their adjudicators who would consider carefully what I and the firm have said before setting out their view on how the complaint should be settled. Once again they said because of a large number of complaints they were sorry that it might be a while before an adjudicator is able to look into my case however they would write to me as soon as possible and certainly within two months to keep in touch.
15) 18 September 09 - Finally some good news,:beer: I received a letter from the Financial Ombudsman stating "I am pleased to let you know that following our involvement Firstplus has now agreed to make an offer to settle your complaint. I believe I will be refunded all the money I have paid for the PPI to date plus 8% interest.

I now eagerly await the precise terms of the proposed settlement from Firstplus.:j

Wow, fantastic
Well done and Congratulations.
:beer::T:beer:

di3004

pault1 wrote: »

Today I received a cheque from welcome finance for over £1700, this follows on from another cheque I received 2 weeks ago to the tune of justover £1300 .
I have been given over £3000 due to their mis selling me ppi insurance. I now have the opportunity , thank god to finally rid my self of welcome.

That is wonderful Paul, Well done and Congratulations.
:beer::T:beer: