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PPI Reclaiming successes and failures
Comments
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Fire damage?
Not seen that on yet!
In that instance I'd be askinf for proof of the fire
I think they assume we are all idiots - when I was claiming penalty charges on a credit card I had this "data destroyed due to age" issue, so I put on my best I.T cap and asked for proof that the data was destroyed using a satisfactory process to ensure my personal info was safe
:cool:
Yes unfortunately over the time there have been a few posts on here that says about the fire damage to paperwork, but no excuse really though, because they're supposed to keep files on the database anyway.
Yes I would do the same too and contact the ICO who would know if any fire.;)
Oh and good for you.:cool:The one and only "Dizzy Di"0 -
mumofjanda wrote: »I rang Santander to ask if PPI had been added to a loan we took with A & L in 2000. This was the second time that I had rung them but I spoke to the loans dept. first time and they didn't have any info going back more than 6 mths. This time I rang the complaints dept. and spoke to a lady who told me she couldn't see any details but would look into it for me. She asked me if I wanted to complain if PPI had been added and asked my reasons. The phone call took less than 10 mins and she told me that I would receive a letter to acknowledge my complaint within 2 weeks.
That was Thursday!.................. Today I have received a letter saying my complaint has been upheld and I am to get reimbursed £2,042!!!:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j
How easy was that!!
Any newbies out there, do NOT go to a claims management company!! They will not all be as easy as this one but thanks to everyone's help and advice we can do this ourselves!
Can someone check the details for me please!
I have been offered:
A) Total mthly premiums until Nov 2005 (loan started Nov 2000) £1233.00Statutory Interest on A) until July 2011 £809.67.
Total £2042.67
I am assuming the total mthly prems. include the interest charged but I will check this with them on Monday before I send off the acceptance. If it does then does the '8% simple per annum calculated interest' look correct. The letter states that this is consistent with the FOS approach but I thought this should be 8% compound interest? Grateful for what I have been offered but want to make sure it is correct!
Thanks again everyone!!!! Couldn't have done this without you :A
:j
:beer: EXCELLENT NEWS- CONGRATS :beer:0 -
mumofjanda wrote: »I rang Santander to ask if PPI had been added to a loan we took with A & L in 2000. This was the second time that I had rung them but I spoke to the loans dept. first time and they didn't have any info going back more than 6 mths. This time I rang the complaints dept. and spoke to a lady who told me she couldn't see any details but would look into it for me. She asked me if I wanted to complain if PPI had been added and asked my reasons. The phone call took less than 10 mins and she told me that I would receive a letter to acknowledge my complaint within 2 weeks.
That was Thursday!.................. Today I have received a letter saying my complaint has been upheld and I am to get reimbursed £2,042!!!:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j
How easy was that!!
Any newbies out there, do NOT go to a claims management company!! They will not all be as easy as this one but thanks to everyone's help and advice we can do this ourselves!
Can someone check the details for me please!
I have been offered:
A) Total mthly premiums until Nov 2005 (loan started Nov 2000) £1233.00Statutory Interest on A) until July 2011 £809.67.
Total £2042.67
I am assuming the total mthly prems. include the interest charged but I will check this with them on Monday before I send off the acceptance. If it does then does the '8% simple per annum calculated interest' look correct. The letter states that this is consistent with the FOS approach but I thought this should be 8% compound interest? Grateful for what I have been offered but want to make sure it is correct!
Thanks again everyone!!!! Couldn't have done this without you :A
:j
Congrats on such an easy win!
A+L will normally accept a scan of the signed letter - might be worth calling and suggesting this to make it even quicker and easier?!
I think (and I appreciate some have had problems) A+L and Abbey (both Santander) have been one of the shining lights recently and I believe they display an example that the FOS/FSA ought to use to compare RBS/Lloyds/HSBC/Etc against
There is absolutely no excuse for all this time delay people are experiencing with them and the fact that we have 1 person come on and state they placed their claim 4-6 weeks ago and have had payout from the "Big 3" whilst others are still hoping for a confirmation letter over a year after they claimed shows the contempt they hold us all in
:mad:-
Congratulations to all who have got their PPI back!
:T0 -
Hi
Is this the one you would like further input on themass?;)
That does seem odd, yet with some of my paperwork it didn't seem to all add up either, but as we used both a broker and a lender changes must have occurred during the process of the loan, as it was in 2004 I cannot recall on what happened though.
And like yourself even though the policy/ppi was signed by ourselves, that only covered my husband too.
I would see what Niggly has to say, who I'm sure will have some useful input on this.:)
First Read case study B found on the FOS website. An actual case upheld in favour of the client. Does it ring any bells. Prehaps after Norton read it they might change their minds and roll over.
http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html
Right then apart from the usual mis-selling reasons.
The cost of the policy in most cases actually is greater than the benefits it pays. Dont bother working out the figs the FSA are more than aware that the ppi premium plus the interst until the loan end will in most cases cost more than the benefits it pays.
The firm will not have done a full needs anaylysis on you/partner. They cant prove they have and so how can they offer a policy when they dont know the levels of cover elsewhere and offer a policy that meets your specific needs.
70 % commission will have been taken on the policy by Norton. A fact that will have not been disclosed anywhere on the loan/point of sale agreements. This is called secret commission. They have therefore been influenced by the high commission they could get in arranging a policy.
Your loan agreement will not have the the actual interest you will pay on the ppi loan in total.
The first life named on the policy document is the only person fully covered by the ppi. The second gets life assurance only. The FSA have deemed that the life insurance cover is irrelevent in this case because its so cheaply obtained elsewhere.
You will not have recieved annual statements of interest paid from FP so again the full cost of the ppi interest has not been disclosed.
I believe most other mis-sell reason have been mentioned above.
The best reason however still remains with the case study. The FSA have time and time again have upheld these cases primarily because the cost of the policy is greater than the benefits it can pay. In other words its cheaper to self assure.
Hope this all helps. Right back to the party which is still going on. I am getting too old for all this
Niggly0 -
Congrats on such an easy win!
A+L will normally accept a scan of the signed letter - might be worth calling and suggesting this to make it even quicker and easier?!
I think (and I appreciate some have had problems) A+L and Abbey (both Santander) have been one of the shining lights recently and I believe they display an example that the FOS/FSA ought to use to compare RBS/Lloyds/HSBC/Etc against
There is absolutely no excuse for all this time delay people are experiencing with them and the fact that we have 1 person come on and state they placed their claim 4-6 weeks ago and have had payout from the "Big 3" whilst others are still hoping for a confirmation letter over a year after they claimed shows the contempt they hold us all in
:mad:
Thanks for the info! I will ask about this when I call them on Monday. They have said that once they receive my acceptance they will arrange a payment by electronic transfer to my account within 2 weeks.
I'm still in shock at the speed of this one and like you say if one can do it why can't they all?
I only rang to see if they could tell me whether or not PPI was added to the loan. When the lady i spoke to started taking details for mis-sell I said maybe I shouldn't request this until I knew for sure it had been added as I felt I maybe asking for something back that I hadn't spent and she told me not to worry if it hadn't, it was all part of her job and she was quite happy to look into it for me!! Wouldn't it be great if they were all like this!
Just want to check the figures now before I send back the acceptance. So happy with this though, I have had a grin on my face all day!!!0 -
" we want to ensure any potential redress paid to you is correct & this may take a little time " ?
If so, I think this may be rather significant. When did you put your complaint in with LLoyds TSB?
I believe this statement is significant because i was sent an email to them in June when i got home from work today checked my email to find that lloyds are upholding 2 of my complaints will receive a letter in the post with all the figures .I am over the moon lloyds have really tested my patience but its all worth it in the end my advice to
everyone is don't give up claim whats rightfull yours:beer:0 -
:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j
Morning guys,
First of all
THANK YOU
OK right here goes
Just checked my Halifax credit card balance online whilst checking other stuff and noticed my balance has dramatically changed.
But i dont know if its enough, which i know sounds greedy but will check it out
Basic run down for anyone still claiming.....
Letters from Jan , March,. May. June.
Email sent Friday 15th July
Phone call from email Monday 18th July
Money added onto credit card Friday 22nd July
From what i could make out from statements i had paid £349.00 in ppi payments from 2006 i cancelled it in Jan 2011. So it wasnt a massive amount compared to some.
Today i have just checked and they have paid...
Premium Refund = £392.34
APR Refund = £225.53
Rebate Refund = £4.12
Total £621.99
Don't get me wrong i am chuffed to bits my balance was £1469.88 and now £834.89 which is great news.
But if someone has the time could they maybe advise if this is the right amount and because they have paid it in do i have to accept the figure or am i able to go for more if i think .. I remember i think it was Ian or maybe someone else thinking it should be about £900
Anyway one happy lady here xxx and once again my big heart felt thank yous go to
Di
Ian
Amers
Marksman
And anyone else who has offered a reply when ive been bugging you all xxxxxx
I
I would be questioning what the 'Rebate Refund' is.
You have received the premiums back that you paid, which is good.
They have returned the interest based on the APR of the card, which is excellent.
But from what I can tell, you haven't received the 8% statutory interest on top.
Oh and you are welcome for my part in providing figuresI'm a secret crime fighter0 -
precious12 wrote: »" we want to ensure any potential redress paid to you is correct & this may take a little time " ?
If so, I think this may be rather significant. When did you put your complaint in with LLoyds TSB?
I believe this statement is significant because i was sent an email to them in June when i got home from work today checked my email to find that lloyds are upholding 2 of my complaints will receive a letter in the post with all the figures .I am over the moon lloyds have really tested my patience but its all worth it in the end my advice to
everyone is don't give up claim whats rightfull yours:beer:
Well done and Congratulations!:T:beer::jThe one and only "Dizzy Di"0 -
First Read case study B found on the FOS website. An actual case upheld in favour of the client. Does it ring any bells. Prehaps after Norton read it they might change their minds and roll over.
http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html
Right then apart from the usual mis-selling reasons.
The cost of the policy in most cases actually is greater than the benefits it pays. Dont bother working out the figs the FSA are more than aware that the ppi premium plus the interst until the loan end will in most cases cost more than the benefits it pays.
The firm will not have done a full needs anaylysis on you/partner. They cant prove they have and so how can they offer a policy when they dont know the levels of cover elsewhere and offer a policy that meets your specific needs.
70 % commission will have been taken on the policy by Norton. A fact that will have not been disclosed anywhere on the loan/point of sale agreements. This is called secret commission. They have therefore been influenced by the high commission they could get in arranging a policy.
Your loan agreement will not have the the actual interest you will pay on the ppi loan in total.
The first life named on the policy document is the only person fully covered by the ppi. The second gets life assurance only. The FSA have deemed that the life insurance cover is irrelevent in this case because its so cheaply obtained elsewhere.
You will not have recieved annual statements of interest paid from FP so again the full cost of the ppi interest has not been disclosed.
I believe most other mis-sell reason have been mentioned above.
The best reason however still remains with the case study. The FSA have time and time again have upheld these cases primarily because the cost of the policy is greater than the benefits it can pay. In other words its cheaper to self assure.
Hope this all helps. Right back to the party which is still going on. I am getting too old for all this
Niggly
Thank you Niggly, I'm sure themass will also be along soon to read this as well, cheers so much.;)The one and only "Dizzy Di"0 -
If you phoned up banks, cc companies etc... could they tell you that you never had PPI when if fact you do. or must they be straight with you?0
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