PPI Reclaiming successes and failures

Tamrin

mattyb81 wrote: »

Dear All,
Feeling a little bit celebratory with this one, as it's my first brush with standing up for myself and not being in fear of the financial institutions and the possibility of being tied up in paperwork etc.

I had been toying with the idea of claiming for number of years and have probably missed the boat on bank charges now, but decided to give it a go with my Egg account, which they closed with me owing approx 5.5k, causing me to take up a loan to clear it.

I collected all the dat together for a cc charges reclaim and found it only totalled £176, so though it might not be worth the time, hassle etc. My wife suggested PPI which I had cancelled during the time I held the card

I looked through the old statements and found I had paid approx £1200.

I filled in the FOS questionnaire and sent it off last Tuesday (10/08/10) On Friday 13th, I received a reply thanking me for my letter and informing me that it had been passed to the complaints team for further investigation.

As I had applied for the card online, and Martin's guide suggests they like to wriggle out of these as you can see all T&Cs, I was expecting the brush off.

However, yesterday, I received a letter from the complaints team offering a full refund plus interest at 8%, totalling £2000!

I'm not sure how they found more charges than I asked for, but I'll take it!

This is a fab first result as far as I'm concerned, and while I won't fall into the trap of thinking its always this easy, I will certainly join the fight for my rights with enthusiasm from now on!

thank you MSE!:T

forgot to say well done:j to you it's the best feeling in the world:)

di3004

mattyb81 wrote: »

Dear All,
Feeling a little bit celebratory with this one, as it's my first brush with standing up for myself and not being in fear of the financial institutions and the possibility of being tied up in paperwork etc.

I had been toying with the idea of claiming for number of years and have probably missed the boat on bank charges now, but decided to give it a go with my Egg account, which they closed with me owing approx 5.5k, causing me to take up a loan to clear it.

I collected all the dat together for a cc charges reclaim and found it only totalled £176, so though it might not be worth the time, hassle etc. My wife suggested PPI which I had cancelled during the time I held the card.

I looked through the old statements and found I had paid approx £1200.

I filled in the FOS questionnaire and sent it off last Tuesday (10/08/10) On Friday 13th, I received a reply thanking me for my letter and informing me that it had been passed to the complaints team for further investigation.

As I had applied for the card online, and Martin's guide suggests they like to wriggle out of these as you can see all T&Cs, I was expecting the brush off.

However, yesterday, I received a letter from the complaints team offering a full refund plus interest at 8%, totalling £2000!

I'm not sure how they found more charges than I asked for, but I'll take it!

This is a fab first result as far as I'm concerned, and while I won't fall into the trap of thinking its always this easy, I will certainly join the fight for my rights with enthusiasm from now on!

thank you MSE!:T

A great result!
Well done :T & Congratulations!:beer:

di3004

Tamrin wrote: »

Hi sorry not posted for a while took out a loan with alliance and leicester 5 years ago emailed my complaint just received an offer of £1475:jbrilliant thank you to all who helped I also have a loan with Lloyds which finishes Jan 2011 now going to write to them

thanks again everybody and Martin of course :beer: :money:

That is wonderful Tamrin :T:j Well done and Congratulations!:beer:

jonnyharb1

seems like everyone is having quick responses from EGG, i had an acknowledgment letter from them last week stating they have recieved my complaint etc, but i havent had anything else

just wondering why they having sent me an offer or anything yet but other people r having them days after they have sent the first letter:eek:

di3004

jonnyharb1 wrote: »

seems like everyone is having quick responses from EGG, i had an acknowledgment letter from them last week stating they have recieved my complaint etc, but i havent had anything else

just wondering why they having sent me an offer or anything yet but other people r having them days after they have sent the first letter:eek:

Hi Jonny

May I ask when you first sent the letter to them?

I think this is procedure where all receive the first one as the acknowledgement letter, to state they are actually looking at your complaint, and the next one should be the decision.

I know they have 8 weeks to respond in full, but hopefully you will hear of a good outcome soon, fingers crossed.:);)

jonnyharb1

i first sent the letter on 5th August, had a reply on 9th August saying they have 8 weeks to make a decision etc

but some people ive read on here had a reply after the 9th and already had a decision on it etc, just dont understand how they have a decision so quick, but i havent :mad:

di3004

jonnyharb1 wrote: »

i first sent the letter on 5th August, had a reply on 9th August saying they have 8 weeks to make a decision etc

but some people ive read on here had a reply after the 9th and already had a decision on it etc, just dont understand how they have a decision so quick, but i havent :mad:

I can understand how frustrating this is for you.

I would ring them and ask them when should you expect to hear, ask them for a date.

I am aware they have a number of teams dealing with these complaints, and maybe one team is quicker than another, but ease your mind and give them a ring and ask. I'm sure they will confirm a date for you.;)

jonnyharb1

:)have you got a number for them? a special number for the complaints for PPI team or something?

di3004

jonnyharb1 wrote: »

:)have you got a number for them? a special number for the complaints for PPI team or something?

I will try to check this for you, was it EGG?

To save me going back on posts lol :D

jonnyharb1

yes EGG it was!

im in work and dont have my letter on me