PPI Reclaiming discussion

irish_eyes_r_smiling

Halifax have rejected my claim for mis-selling.

i claimed on grounds that i wasn't taken through the "Your Protection Needs" form correctly with regards to two elements, Carer Cover & Disability Cover.

As fate would have it I had to quit job recently to care for relative so went to cancel my ppi to try and lower my outgoings. They asked me why i wanted to cancel the ppi so i told them and then they said why don't i claim on the Carer Cover element ( didn't even know i had that kind of cover as we didn't go through it on the form ). Anyway i tried to claim and low and behold my relatives condition existed before I took out the loan.

In their final response they said i should have been aware of the condition ( as I said i wasn't even asked ) & also the fact they sent out a policy book which showed what i was covered for!!

Does this mean it was my responsibility to tell them of the condition or do the banks have a responsibility to establish whether the cover is suitable for my needs???????

any help advise would be much appreciated!!

rigsby006

Please let me know what you think, I sent a complaints letter to Abbey National about being missold PPI for a personal loan, got a letter back this morning, also enclosing a questionnaire to complete, of very intrusive questions, saying they need the info to help with their complaints investigation. Is this right? I'm inclined to write back and say I'm not prepared to answer their questions, they want to know things like marital status, employment history, want a copy of house insurance, the list is endless.

sc0tsman

rigsby006 wrote: »

Please let me know what you think, I sent a complaints letter to Abbey National about being missold PPI for a personal loan, got a letter back this morning, also enclosing a questionnaire to complete, of very intrusive questions, saying they need the info to help with their complaints investigation. Is this right? I'm inclined to write back and say I'm not prepared to answer their questions, they want to know things like marital status, employment history, want a copy of house insurance, the list is endless.

Sounds like they are looking for 1 shred of evidence to decline your case. Simply send Martin's letter two and include a sharp strong reply stating their questionnaire has no relevance to your claim.

The_Vindicator

Today I received a response from GE money regarding my PPI Claim, below is their response.

Dear Mr Pevalin

I write further to our letter dated 8 November 2007 and I understand that your complaint is regarding the Account Cover Premiums charged to your account.

Having checked your account details, I can confirm Account Cover Insurance consisting of price, payment and purchase protection, was added on 14 August 1999, when we received your signed application form that I have enclosed for your perusal.

Due to recent press coverage regarding insurance regulations and GE Money being fined by the FSA you feel that you may have been miss-sold Account Cover Insurance. The FSA fine, and the associated media coverage, however relates to policies purchased after 14th January 2005 when FSA's ICOB regulations came into force. As set out above, I note that your policy was set up on 14 August 1999.
As this was prior to January 2005, the FSA's decision is not relevant, but all complaints alleging that insurance may have been miss-sold are taken very seriously and I have therefore fully investigated all aspects of your complaint.

I understand that you believe that Account Cover Insurance does not cover you, as you were unemployed at the time of opening. As detailed in the terms and conditions, Account Cover Insurance covers you, if either you or your partner work 16 hours a week or more. Please can you forward evidence to support this claim? Upon receipt of this evidence, I can investigate further.

Since you opened your account, this insurance has been clearly shown on your statements, when a balance has been outstanding, and could have been cancelled or a claim made at any time. Once a customer has decided to take the product, a policy summary and policy document is mailed to the customer for their review.

We also offer a 30-day no-quibble guarantee where the product may be cancelled, and any premiums refunded (subject to no claim being made). This allows time to compare the policy to that of any other insurance companies.

Whilst I appreciate that this may not be the outcome you were expecting, I trust that I have addressed all of the concerns that you raised. If you remain dissatisfied with our response you may refer the complaint to the Finance and Leasing Association. To do this you must refer the matter within six months from the date of this letter.

Finance and Leasing Association
Imperial House
15 -19 Kingsway
London
WC2B 6UN
020 7420 9661

Should you require any further information, please contact me on my number below.

Yours sincerely
Gaynor Watson
Complaint Resolution Officer
0870 125 2545

A few things to note, in their letter they state they sent me a copy of my signed application, but there wasn't one with the letter.

They also say they want proof of mine or my partners employment status, at the time I opened the account I was 19 years old, Unmarried and at college full time, I did however have a part time job behind a bar at weekends which totalled around 11 hours a week, but i cannot prove this as I don't have my payslips from that time and the pub in question as changed hands 3 times since.

What would be my next course of action?

Thanks Dave.

michellew_2

Have you still got your P60 from that year? You may be able to ask your old employer or the tax man for a copy

anoushenka

I took out a three year loan, which has now been paid off. When I saw the article about PPI I decided to send a letter to my bank requesting a loan agreement, as I could not remember ever getting one.

After several weeks I have ow received a letter saying that the bank cannot locate a copy of the Loan Agreement form, so I cannot actually check whether I paid insurance (but I am almost sure I did). What can I do now? Surely there is something wrong if the bank has not even got a loan agreement form?

Also, even though I paid regular monthly repayments by direct debit, I have a small sum outstanding and the bank claims it is interest from the repayment holiday of three months I had when I took out the loan. I definately knwo that I was not being told about the interest when they offered the holiday, I thought it would be included in the repayments.

Any advice regarding these issues will be very much appreciated.

LISA68_2

Took out a secured loan in 2003 Broker was Cavendish Finance lender was Future Mortgages clear p.p.i of £650 added to total of loan.

Have sent ltr to Future Mortgages who claimed first of all they had no p.p.i registed and in fact i took out a PRIVATE protectection insurance with a separate company (i have a copy of my original agreement, so i contacted them and they apologised they made a mistake) they then advised me as I took out the loan through a broker I had to contact Cavendish, I have done that and they state they only act as an introducer to a product and no claim with them.

Please help as stuck as who do I really need to contact regarding mis-selling of p.p.i it is a separate item under my agreement as a total amount but on Future Mortgages headed paper contract.

Also had loan in 2004 with Welcome Finance and noticed on agreement had Homecare and Medicare, does anyone know what this is

Thanks

gt568

anoushenka wrote: »

I took out a three year loan, which has now been paid off. When I saw the article about PPI I decided to send a letter to my bank requesting a loan agreement, as I could not remember ever getting one.

After several weeks I have ow received a letter saying that the bank cannot locate a copy of the Loan Agreement form, so I cannot actually check whether I paid insurance (but I am almost sure I did). What can I do now? Surely there is something wrong if the bank has not even got a loan agreement form?

Also, even though I paid regular monthly repayments by direct debit, I have a small sum outstanding and the bank claims it is interest from the repayment holiday of three months I had when I took out the loan. I definately knwo that I was not being told about the interest when they offered the holiday, I thought it would be included in the repayments.

Any advice regarding these issues will be very much appreciated.

How long ago was the loan? Send off a Subject Access Request (SAR) only £10 and they have to provide all the info they hold on you. Templates can be found on this website.

gio67

Hi guys
i need some advice urgently. I sent my first letter to Barclays on the 21 of August and i didn't have any reply. I sent the second letter in October and they wrote to me saying that they were ivestigating my case. Then last week i received a call and we discuss over the phone but i ask the to send me in writing their replies. I received a letter on Friday stating that i took the loan with the protection plan and that their staff are trained to offer insurance protection to enable the customer to protect the monthly payment against unforeseen circumstances that may arise during the term of the loan. They said that i could cancel the insurance if not happy but when i did try to cancel they told me that after 3 months was not possible to do that.
So now if i want to cancel my protection i have to close the loan and re-open another unprotected with a possible high interest i am already pay 14.99%. They will not refund the money and they do not accept responsabilities.
Please please What shall i do!!!
They've been stealing lots of money from me!!!
help help desperate GIO67
thanks

markrussell78

Have now sent off a letter to MBNA regarding PPI i was paying from starting the card about 4 to 5 years ago. I only cancelled it about 3 months ago after coming to this site and realising it was not suitable. I can honestly say i dont remember asking for the cover and never remembe them asking me about medical conditions. (suffered heart palputations for a while). When I did cancel it was a pain and the guy was very pushy for me to keep it going. Eventually they gave in. Do you think i have a case here?

Mark.