When does a Vodafone contract end?

grumbler

husk wrote: »

Like I said I used my PAC after the 24 month term was up, my final bill was nothing plus some credit.

This doesn't prove anything.
If PAC isn't used the contract goes on. So, after the PAC was issued they can keep billing you and taking money as usual. As a result, if you use the PAC eventually, the account can end up in credit.

husk

grumbler wrote: »

This doesn't prove anything.
If PAC isn't used the contract goes on. So, after the PAC was issued they can keep billing you and taking money as usual. As a result, if you use the PAC eventually, the account can end up in credit.

As I said, you would have to take my word on when I used the PAC even if you saw my final bill in person.

I can't see what your intention is, you already said the information contradicted what you said yet you're arguing the point. :huh:

Surely it's better for someone reading the thread to know they don't have to pay for 30 days if that is the case, it's a money saving forum after all.

Silk

husk wrote: »

It's clear enough for me.

You pay in advance at the start of the contract which leaves you with nothing to pay at the end of your 24 month term.

I'll maintain that my initial post in the thread was correct because it says the same thing: you're not obliged to pay for 30 days or service that you don't use.

That seems fair enough to me
:beer:
Will you be available to represent all those customers with debt collectors and ruined credit history's because they also thought you didn't have to give 30 days notice.


The trouble is of course it's in the T&C's that you agree to that you have to give 30 days notice and you have to pay for it


http://www.vodafone.co.uk/about-this-site/terms-and-conditions/pay-monthly-airtime-conditions/


11 Ending this agreement
a) Either you or we may end this agreement by giving the other 30 days' notice in writing. Your notice must include your mobile number and your signature or appropriate security details. You must pay the charges during the notice period. You can stop using content services any time but you'll still have to pay all plan charges. You'll need to check with the content service provider on how you end your agreement with them.

husk wrote: »

If that was true you would be able to end your contract in writing and they would terminate it on the spot after your minimum term was up, but I believe they don't do that.

You can terminate in writing ( see above) but no you can't terminate on the spot without giving 30 days notice

husk wrote: »

Surely it's better for someone reading the thread to know they don't have to pay for 30 days if that is the case, it's a money saving forum after all.

Problem is though according to the T&C's you do, as above

husk

This is going in circles, we've already established that you don't have to give notice if you use a PAC to exit.

The only point of contention was whether they charge you for 30 days following using your PAC, I pointed to my final bill and these comments on the Vodafone forum (which you directed me to!) which say they don't charge you.

If you don't want to acknowledge my personal experience with them that's fine.

It's a horrendous company, the terms and conditions don't match the reality of the situation unless they want it to. Why do you think I left?

littlewren

I'm going to throw my query into this mix because, as Silk knows, I have had umpteen questions about changing my mobile phone!

I am now, after reading this thread, even more totally confused.

My 24 month contract with EE (originally T-Mobile) ends in about 2 weeks. I want to go for a phone via either Direct Mobiles or Mobiles.co.uk. I thought I just had to phone them to give my 30 day notice, but now the subject of PAC codes has thrown me.

I have always had PAYG phones, until 4 years ago, when I went with T-Mobile. When that contract was up they offered me such a great deal on my mobile that I stayed with them. So I've no experience of changing providers and I'm flummoxed.

I've read through the EE terms and conditions a poster posted, but it still hasn't helped, so perhaps Silk or Grumbler could possibly answer these further queries please? Sorry to hijack the thread OP.

** If I go with Direct Mobiles or Mobiles.co.uk but still take the phone out under EE, I presume I have to apply as an upgrade? If so, how the heck do I do that when I'll be cancelling my contract with EE?

I would really appreciate if someone could then tell me what I need to do and in which order - in layman's terms please, I don't understand a lot of these posts in this thread lol - to

a) end the contract with T-Mobile/EE and take out a new contract with Direct Mobiles or Mobiles.co.uk.

b) How do I know whether to take out a new mobile contract with them or upgrade? I don't mind which, but I'd like to go through Quidco if possible.

c) Sort out the PAC.

d) Which order do I do everything?

Flipping heck, trying to sort a new mobile phone contract is proving a real hassle.

Many thanks in advance and apologies again to the OP for hijacking their thread, I hope they don't mind.

mobilejunkie

Upgrade = changing the existing contract.

PAC is used to take the number over to a new network on a new contract.

You can take out as many separate contracts as the suppliers will allow. If you don't need to keep your number (I never do) just take out a new contract and cancel the old one at the end of the minimum term (you need to give notice 30 days before the date). You have already missed the slot to give exactly 30 days' notice to that date and unless you do give notice OR ask for and use a PAC your existing contract will continue - it won't "run out"!

I have 9 current contracts and (apart from one which is fantastic blip I'd be mad to cancel) I always give notice so that they end exactly at the end of the term I sign up to - and won't even accept the usual attempt to make me pay for the same start and end date. I grab any and every decent (i.e. profitable cashback) contract as and when they appear and rotate their use throughout each month.

Silk

littlewren wrote: »

** If I go with Direct Mobiles or Mobiles.co.uk but still take the phone out under EE, I presume I have to apply as an upgrade? If so, how the heck do I do that when I'll be cancelling my contract with EE?

Yes you do it through the retailer you won't have to cancel

littlewren wrote: »

a) end the contract with T-Mobile/EE and take out a new contract with Direct Mobiles or Mobiles.co.uk.

You don't need to end it because it will be an upgrade through the retailer

littlewren wrote: »

b) How do I know whether to take out a new mobile contract with them or upgrade? I don't mind which, but I'd like to go through Quidco if possible.

Best to check but I think Quidco do pay out on upgrades

littlewren wrote: »

c) Sort out the PAC.

You don't need a PAC if you are migrating within the same network and again will be done by the retailer

littlewren wrote: »

d) Which order do I do everything?

If Quidco still pay out on upgrades all you need to do is upgrade through the retailer.
If they don't you will have to request a PAC then port it to a temporary network and do the same again to port back into your new network if you want the payout

Vodafone

Silk wrote: »

I agree that it's confusing the issue.
My understanding of the situation is that Vodafone like others require 30 days notice to cancel a contract.
A PAC is not a request to cancel until it's used
When you use it, it cancels the contract so in effect gives the required 30 days notice at that point.
You pay in advance so the 30 days notice is covered by your month in advance.


However depending on your billing date and when you use the PAC you will be billed for anything not already charged for on your final bill.


Perhaps if Lee reads this he will confirm whether this is correct.

Hi all,

I can confirm that the information posted by Ben here is correct.

Kind regards,

Lee

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Vodafone UK

Silk

Vodafone_company_representative wrote: »

Hi all,

I can confirm that the information posted by Ben here is correct.

Kind regards,

Lee

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Vodafone UK

Hi Lee,
So If I understand this correctly, with Vodafone, the scenario is that rather than give 30 days notice, I could ask for a PAC , port out the same day and providing I was beyond minimum term, the 30 days notice does not apply thus saving 30 days fee's and the month in advance would be refunded ?

Vodafone

Hi Silk,

That's absolutely correct.

Kind regards,

Lee

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Vodafone UK