When does a Vodafone contract end?

Silk

grumbler wrote: »

I don't think that the order can make any difference as either way the T&C and the practice contradict each other.

Anyway, I suggest the OP gets PAC, uses it in 20-25 days (to avoid wasting money) today and reports back in a month with all charges.

Of course it makes a difference !
If you don't use the PAC the contract carries on unless you cancel at a later date

grumbler

LilMissEmmylou wrote: »

He said that even if I use my Pac code I still have to pay the 30 days notice? What you are saying sounds like that isn't the case?

I did ask for my pac code and told them I wanted my contract cancelled so that gave my 30 days notice at the same time.

>> The 10 worst acronyms if you’re a pedant (grrr)

You get PAC today.
You can use it at any day during the next 30 days (I wouldn't leave it until the last few days).
Regardless of when you use it, you get charged for the next 30 days pro-rata (as part of this period was most likely paid in advance) plus any charges for out of allowances usage. It would be save to assume that allowances apply pro-rata as well.

Silk wrote: »

Of course it makes a difference !
If you don't use the PAC the contract carries on unless you cancel at a later date

I assume that if you ask for PAC instead of (along with) giving a notice, you will use the PAC.

Silk

LilMissEmmylou wrote: »

He said that even if I use my Pac code I still have to pay the 30 days notice? What you are saying sounds like that isn't the case?

I did ask for my pac code and told them I wanted my contract cancelled so that gave my 30 days notice at the same time.

The PAC and request to cancel are two different processes.


The PAC is issued with the proviso the number is kept available for a minimum of 30 days after which it expires and if not used the contract continues.
The PAC request will override a previous cancelation or same time request.
The only way of keeping the period as short as possible is to cancel the contract after the porting request but if you run into problems during porting and the contract expires before using the code you would have lost your number

Silk

grumbler wrote: »

You get PAC today.
You can use it at any day during the next 30 days (I wouldn't leave it until the last few days).
Regardless of when you use it, you get charged for the next 30 days pro-rata (as part of this period was most likely paid in advance) plus any charges for out of allowances usage. It would be save to assume that allowances apply pro-rata as well.
I assume that if you ask for PAC instead of (along with) giving a notice, you will use the PAC.

How many times do we see posts from people not using their codes only to find debt collectors at the door even years later?


For the umpteenth time asking for a PAC is not giving notice.

LilMissEmmylou

So now you're telling me even though I have given 30 days notice it doesn't count because they sent me my PAC code in the same phone conversation?! If that's the case that's even more of a joke!

And yes, I will be using the PAC code to go back to O2 as despite them costing me more, I can at least use my phone when at home

Silk

LilMissEmmylou wrote: »

So now you're telling me even though I have given 30 days notice it doesn't count because they sent me my PAC code in the same phone conversation?! If that's the case that's even more of a joke!

And yes, I will be using the PAC code to go back to O2 as despite them costing me more, I can at least use my phone when at home

That's correct as you've asked them to keep the number and account available for a minimum of 30 days

Anoneemoose

It amazes me how many people don't actually understand the terms they're agreeing to.

http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/New%20terms%20and%20conditions%202015/EE_PAYM_TERMS_v01B.pdf

grumbler

Was it not Vodafone?
That said, it's the same for all networks.

Also, networks used to work hard (and still do) to maintain this common confusion between the minimum term and the contract length. Nowhere except in T&C do they say that 24 months is the minimum term, not the length of the contract. Even more, they keep saying "agreement length" that sounds like the lenght of contract, not like minimum term.

http://shop.vodafone.co.uk/shop/pricePlans/plansHome.jsp?planContractType=monthly&bundleSkuItemId=sku12074013&hardwareSkuItemId=sku86150&planType=mobile&phone=htc-one-m9&_requestid=36301

Anoneemoose

grumbler wrote: »

Was it not Vodafone?
That said, it's the same for all networks.

Also, networks used to work hard (and still do) to maintain this common confusion between the minimum term and the contract length. Nowhere except in T&C do they say that 24 months is the minimum term, not the length of the contract. Even more, they keep saying "length" that sounds like the lenght of contract, not like minimum term.

http://shop.vodafone.co.uk/shop/pricePlans/plansHome.jsp?planContractType=monthly&bundleSkuItemId=sku12074013&hardwareSkuItemId=sku86150&planType=mobile&phone=htc-one-m9&_requestid=36301

Sorry, think OP was Voda but other poster was EE. Yes, agreed it's not the best but if someone doesn't agree with the t&c's, they shouldn't sign up. It is common practice with service agreements that you are required to give 30 days notice. Surely in the contract at some point they could have checked (don't even have to go through all the terms) to see the most efficient way of cancelling.

macman

LilMissEmmylou wrote: »

So now you're telling me even though I have given 30 days notice it doesn't count because they sent me my PAC code in the same phone conversation?! If that's the case that's even more of a joke!

And yes, I will be using the PAC code to go back to O2 as despite them costing me more, I can at least use my phone when at home

A PAC is an time-limited 'option to cancel'. Requesting it voids your cancellation. You clearly don't understand the difference between a fixed term contract and a minimum term contract. Mobile contracts are all minimum term-they continue after the end of the minimum term until you give the standard 30 days notice. They don't just cut you off on the last day.
Many gas and electricity contracts are also minimum term, but you wouldn't expect them to disconnect you on the last day either.